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Best Western Plus Seraphine Hammersmith Hotel

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Traveller (193)
Room & Suite (301)
Dining (39)
Ratings and reviews
#638 of 1,085 Hotels in London
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
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What's included
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Wheelchair Access
Dry Cleaning
Housekeeping
4 Star Hotel
BEST WESTERN Seraphine Hammermsith Hotel is a brand new Chic hotel. Ideally located on King Street, Hammersmith, just a few minutes’ walk from the Hammersmith Tube and Bus Stations with connections to all across London, This modern, intimate chic hotel is the perfect choice for either a...
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Location and contact
84 King Street | Hammersmith, London W6 0QW, England
15.9 km to Heathrow Airport
126 restaurants are within a 0.5 km radius
1.9 km from WWT London Wetland Centre
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Reviews (773)
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586 results
Traveller rating
128
263
111
52
32
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LanguageEnglish
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128
263
111
52
32
Show reviews that mention
All reviewseventim apollocontinental breakfasttriple roomfree wifihigh streetair constayed here for one nightrooms are smalltube stationmain roadheathrow airportbusiness tripshort staypiccadilly linethe breakfast areareception areadecent hotel
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1 - 5 of 586 reviews
Reviewed yesterday

We were put here in spite of booking the sister hotel at Hyde Park for a concert in Hyde Park, so we ended up 5 miles away , so it cost us £20 in tube fares as we had to check our bags in before...More

Thank anglerjim
Reviewed yesterday

I arrived at this hotel at 2.30 AM. The receptionist was very pleasant. When I got to the room, I found out it was not cleaned (bed a mess, rubbish on seat, bathroom not clean). I returned and asked for another room. After a wait...More

Thank AndrewBRoberts
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded today

Dear Guest Thank you for your feedback and can I at the outset apologize for all the inconvenience that you endured on check in. What you mentioned is certainly not acceptable. I understand my night receptionist cleaned the bathroom. All front facing bedrooms are double...More

Reviewed yesterday

We stayed here for one night as we were going to a festival in Gunnersbury Park in Ealing. The hotel's advantage is that it's close to Hammersmith bus station and one can take direct buses into Chiswick/Acton and also into town/Green Park etc. So accessibility...More

Thank heliotrope23
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded today

Dear Guest Thank you for your feedback and I will certainly look into the points that you have raised. Scuff marks on the wall are from luggage bags and the red wine stain will certainly be sorted immediately. This room is on the side which...More

Reviewed 2 days ago via mobile

The size of the room was far too small, I couldn’t pull the chair out all the way as it touched the bed, I couldn’t actually walk around the bed I had to climb over as the gap at the end of the bed was...More

1  Thank SaraBabyy
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded today

Dear Guest Thank you for your feedback and I am sorry because there seem to be a little bit of misunderstanding. Breakfast has always been complimentary for continental and this is mentioned on check in. We only charge for cooked breakfast and the price of...More

Reviewed 3 weeks ago

This hotel is listed as three or four star depending on whose website you see. It's a three really. Booking in we were greeted by really polite and friendly staff, they were also great at breakfast, good continental. The room was nice, bedding and towels...More

2  Thank Linda A
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded 3 weeks ago

Dear Guest Thank you for your feedback and I was very pleased to note that on the whole you enjoyed your stay with us. I did look into the point about the hot water but unfortunately the plumber was unable to find any fault. I...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Wheelchair Access
Breakfast included
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
US$118 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#373 Luxury Hotel in London
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$118 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#373 Luxury Hotel in London
Room types
Non-Smoking Rooms, Smoking rooms available
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Traveller (193)
Room & Suite (301)
Dining (39)
Business Centre & Event Rooms (6)
Amenities (3)
Questions & Answers
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Bekki M
21 October 2017|
AnswerShow all 5 answers
Response from jackrobson97 | Reviewed this property |
They are very helpful people, and I believe there was a luggage storage room near reception.
0
Votes
Joann R
16 July 2017|
AnswerShow all 3 answers
Response from Ronnie C | Property representative |
Dear guest sorry for the delay in replying but the only transportation is via the tube which is just 7 minutes away from the hotel. Extremely convenient. Regards ronnie
0
Votes
Joann R
16 July 2017|
AnswerShow all 5 answers
Response from VioletKia | Reviewed this property |
no but staff is very helpful
0
Votes
Google Translation
Room Tips
"Don't stay here"
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"Stay away from street rooms for a quiet sleep."
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"Do not go into room 125 unless they clean it up properly!"
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"very noisy 1st floor front"
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