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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific London
Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 1,196 hotels in London
Location
Cleanliness
Service
Value
Located in Bishopsgate in the heart of the City of London, moments from Liverpool Street Station, Pan Pacific London is on the doorstep of world-renowned locations, yet also home to its own inner world. A haven in the heart of the City designed by Yabu Pushelberg, the hotel takes innovation and understated luxury to new heights. Epitomising the juxtaposition of old and new London architecture, Bishopsgate Plaza encapsulates a 43-storey bronze tower, home to Pan Pacific London and private residential apartments whilst the 144-year- old Devonshire House showcases designer shops, a restaurant and a contemporary destination cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making it a 24-hour destination for meeting, living, working and discovering. As a pet loving-hotel, we welcome your 4-legged friends.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Dining area
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 18 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
502Restaurantswithin 0.5 km
82Attractionswithin 0.5 km
Contact
80 Houndsditch, London EC3A 7AB England
Getting there
Liverpool StUnderground4 min
London Liverpool StOverground4 min
Car HireSee all London car hire
267Reviews3Q+A53Room tips
Reviews
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Most Recent
We stay in London 4-5 times a year for long weekends but this was the first time we stayed at the Pan Pacific and all I can say is wow! From the moment we arrived we were made to feel special and appreciated. We were shown around the hotel and our room by Veejay who was an amazing host and everyone we spoke to or even just passed by spoke a kind word and was amazingly polite and caring. We were given a free upgrade to the Walbrook suite and the view was outstanding and well worth the money in my opinion. This is our new favourite hotel and we will definitely be staying again. 100% recommended
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Just leaving London after a week staying at the Pan Pacific London, we visited with two children aged 7 and 11. The service in the hotel is exceptional and the staff are personable and friendly, the room was airy and clean with great amenities. The pool facilities are some of the best in central London and this was a lovely haven after busy days sight seeing. Bravo Pan Pacific!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 Mar 2022
Dear andyhoust, Thank you for your kind review and I am pleased that the whole family enjoyed their time at Pan Pacific London. We love welcoming families and our Double Double or external connecting room options make it a perfect base to explore the city. I certainly share your view that after a busy day sightseeing, to spend an hour relaxing by the pool is heavenly! We look forward to welcoming you back soon. Sincerely Yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was outstanding from check in to check out. Highly recommend their afternoon tea! The bathroom is amazing and well laid out. Couldn't beat the view of the Gherkin right outside the floor to ceiling windows. Very friendly staff was always extremely helpful.
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Date of stay: August 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were so well looked after from the second we walked into the hotel. The kids were made to feel just as important and loved the treasure hunt. Gorgeous room with one of the best bathrooms I have experienced.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 2 days ago
Dear Iskegg82, Please accept our heartfelt thank you for staying at Pan Pacific London. We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warm regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic from start to finish. An address to remember in central London/The City Pros: - brand new - great sized room with views - great service - great wellness area including a pool - centrally located, easy commute to anywhere in London Cons: - service at The Straits restaurant was rather slow however the staff was really nice
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Choose room 10th floor and above for a decent view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear Jcsvet, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay, while being so well looked after by our team. Rest assured that I will pass on your feedback to the team in Straits Kitchen, who will look into it and improve our service in the future. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warm regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was absolutely amazing from all members of staff. I really enjoyed my stay here, and it was surely a memorable birthday. From the welcoming by the doorman, to the wonderfully refreshing customer service provided by the receptionist, this experience was wonderful. Thank you.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear michellebG3822EJ, Thank you so much for taking the time to write about us and sharing your positive feedback. I am delighted to know you enjoyed your stay and that you were well looked after by our wonderful staff. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! Kindest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Top notch service. A very accommodating hotel. Note that you are in the business district, not West End; but if you don't mind a long walk, hopping on the subway, or taking a taxi to the tourist areas, then it's a great option.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear Swati A, It was wonderful to have you staying with us. Thank you so much for taking the time to write about us and sharing your positive feedback. Service is the heart at everything we do and I am delighted to know you enjoyed your stay. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once again a fabulous stay, we love everything about this wonderful hotel, the facilities, the food, the ambience and the wonderful staff who are friendly, go out of their way to help and are a real credit to the hotel. we can't wait to come back.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear TLM15M, Thank you so much for taking the time to write about us and sharing such positive feedback. We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay, while being so well looked after by our amazing team members. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an amazing spa treat at this 5* hotel, right from entering into the hotel it felt special, we were warmly greeted by Vijay who was so helpful in directing us to the restaurant, Vijay was very professional and so polite he deserves 5* alone! My husband booked a suprise treatment for me while he looked after our 2 boys. This lovely lady named Rachel from the spa came to collect me, explained the treatment and got me to relax, which I always find hard to do! Sylvia was my spa therapist, I was booked in for a lymphatic drainage massage with mud clay and she was so professional and so friendly. I felt so refreshed, I was then able to relax in a private relaxation area with a heated lounger and weighted blanket. I wad given a refreshing fruit tea by Rachel and had some nice quiet time. The staff here are amazing, the hotel and services do not disappoint and best if all its a lovely family friendly hotel. Thank you Robbie for being a great host, we look forward to booking our staycataion at this hotel and look forward to the afternoon tea, cannot wait to try it!…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear SAhmed34, Thank you so much for taking the time to review your experience at Pan Pacific London. I am truly delighted that you have been welcomed warmly by the hotel Butler Vijay and looked after so well by Rachel and Sylvia at the Wellbeing Floor. I will ensure to share this wonderful feedback with the team, in particular Vijay, Rachel and Sylvia who will be humbled by your kind words. We looking forward to welcoming you back for a staycation in the near future. Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
10/10 would highly recommend! Great location - right next to Liverpool street station, 5 minutes from London Bridge in a car. Perfect for couples, girls/boys night out or even familes. The facilities were great! The pool was lovely, not too cold and the changing room facilities were A1! A big thank you to Florence who made sure everything will be set up for me ahead of my birthday stay! She was so friendly, bubbly and kind on the phone. I am sooo gutted we never got to meet. Then a very special thank you to Vijay!! He was the icing on the cake. He knew what I needed before I needed it. Explained everything so throughly and made so excellent recommendations.. honestly the highlight to my birthday 🥰 I need to go back and try out the restaurant. P.s - when you book, just get a suite! Trust me and thank me later! 😁…
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Just book a suite! Trust me and thank me later! 😁
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear iammisspauline, It was wonderful to have you staying with us to celebrate such a special occasion! Thank you very much for taking the time to review your stay and share such positive feedback. Service is at the heart of everything we do, therefore I am truly delighted that you had an enjoyable experience and looked after so well by Florence and the hotel Butler Vijay. I will ensure to pass on this wonderful feedback them both who will be encouraged by your kind words. We hope that we will have an opportunity to welcome you back in the future that is far away. Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$429 - US$574 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
237
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Claim Your Listing Frequently Asked Questions about Pan Pacific London
Which popular attractions are close to Pan Pacific London?
Nearby attractions include Swingers - City (0.2 km), Jeff Wayne's The War of The Worlds: The Immersive Experience (0.3 km), and Moonshine Saloon (0.2 km).
What are some of the property amenities at Pan Pacific London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pan Pacific London?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Pan Pacific London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pan Pacific London?
Conveniently located restaurants include Nora Cafe, Pizza Union Spitalfields, and Bury Court.
Are there opportunities to exercise at Pan Pacific London?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pan Pacific London have airport transportation?
Yes, Pan Pacific London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pan Pacific London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pan Pacific London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.