We stay in London 4-5 times a year for long weekends but this was the first time we stayed at the Pan Pacific and all I can say is wow! From the moment we arrived we were made to feel special and appreciated. We were shown around the hotel and our room by Veejay who was an amazing host and everyone we spoke to or even just passed by spoke a kind word and was amazingly polite and caring. We were given a free upgrade to the Walbrook suite and the view was outstanding and well worth the money in my opinion. This is our new favourite hotel and we will definitely be staying again. 100% recommended
Just leaving London after a week staying at the Pan Pacific London, we visited with two children aged 7 and 11. The service in the hotel is exceptional and the staff are personable and friendly, the room was airy and clean with great amenities. The pool facilities are some of the best in central London and this was a lovely haven after busy days sight seeing. Bravo Pan Pacific!
Everything was outstanding from check in to check out. Highly recommend their afternoon tea! The bathroom is amazing and well laid out. Couldn't beat the view of the Gherkin right outside the floor to ceiling windows. Very friendly staff was always extremely helpful.
We were so well looked after from the second we walked into the hotel. The kids were made to feel just as important and loved the treasure hunt. Gorgeous room with one of the best bathrooms I have experienced.
Fantastic from start to finish. An address to remember in central London/The City Pros: - brand new - great sized room with views - great service - great wellness area including a pool - centrally located, easy commute to anywhere in London Cons: - service at The Straits restaurant was rather slow however the staff was really nice
The service was absolutely amazing from all members of staff. I really enjoyed my stay here, and it was surely a memorable birthday. From the welcoming by the doorman, to the wonderfully refreshing customer service provided by the receptionist, this experience was wonderful. Thank you.
Top notch service. A very accommodating hotel. Note that you are in the business district, not West End; but if you don't mind a long walk, hopping on the subway, or taking a taxi to the tourist areas, then it's a great option.
Once again a fabulous stay, we love everything about this wonderful hotel, the facilities, the food, the ambience and the wonderful staff who are friendly, go out of their way to help and are a real credit to the hotel. we can't wait to come back.
Had an amazing spa treat at this 5* hotel, right from entering into the hotel it felt special, we were warmly greeted by Vijay who was so helpful in directing us to the restaurant, Vijay was very professional and so polite he deserves 5* alone! My husband booked a suprise treatment for me while he looked after our 2 boys. This lovely lady named Rachel from the spa came to collect me, explained the treatment and got me to relax, which I always find hard to do! Sylvia was my spa therapist, I was booked in for a lymphatic drainage massage with mud clay and she was so professional and so friendly. I felt so refreshed, I was then able to relax in a private relaxation area with a heated lounger and weighted blanket. I wad given a refreshing fruit tea by Rachel and had some nice quiet time. The staff here are amazing, the hotel and services do not disappoint and best if all its a lovely family friendly hotel. Thank you Robbie for being a great host, we look forward to booking our staycataion at this hotel and look forward to the afternoon tea, cannot wait to try it!…
10/10 would highly recommend! Great location - right next to Liverpool street station, 5 minutes from London Bridge in a car. Perfect for couples, girls/boys night out or even familes. The facilities were great! The pool was lovely, not too cold and the changing room facilities were A1! A big thank you to Florence who made sure everything will be set up for me ahead of my birthday stay! She was so friendly, bubbly and kind on the phone. I am sooo gutted we never got to meet. Then a very special thank you to Vijay!! He was the icing on the cake. He knew what I needed before I needed it. Explained everything so throughly and made so excellent recommendations.. honestly the highlight to my birthday 🥰 I need to go back and try out the restaurant. P.s - when you book, just get a suite! Trust me and thank me later! 😁…