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Mercure London Kensington

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Traveller (300)
Room & Suite (295)
Dining (40)
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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“privilege room”(15 reviews)
“earls court”(50 reviews)
“cromwell road”(30 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,652)
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1,133 results
Traveller rating
304
410
242
104
73
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304
410
242
104
73
Show reviews that mention
All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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1 - 5 of 1,133 reviews
Reviewed today via mobile

Plus points: Really good location 5 minutes walk from Gloucester road tube with lots of places to eat locally. Very comfortable bed with decent pillows. Great and extensive hot and cold buffet breakfast. Not so good. As others have said very small and cramped toom...More

Thank markc-yorkshire
Reviewed 5 days ago via mobile

Had been there for a day with my fiancee.was very thankful.nice staff.birthday special surprise..thanks for the yummy cake n flowers.i was really pleased..very nice environment..really enjoyed the stay..thanks everyone..would recommend this place.More

Thank valfern
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 2 days ago

Dear Valfern Happy Belated Birthday to you! I am so pleased that you were able to enjoy your birthday celebrations with us. The team always love to get involved with special surprises for our guests & it is lovely to be able to go that...More

Reviewed 5 days ago

Perfectly OK for facilities, location and friendly staff. But do not accept Room 201 (2nd floor) which is very cramped and has been constructed in a way that practically includes the bathroom of the adjoining room. I was awakened with a start at 5.30am and...More

Thank den351
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 2 days ago

Dear Den351 Thank you for taking the time to review the hotel following your recent departure from the hotel. I appreciate your kind words about the team and I am in agreement with you about our location. In fact this is one of my favourite...More

Reviewed 6 days ago

We use Mercure a lot. Particularly in France and Germany where they are generally very good. In Britain the Mercure brand seems to be dominated by ex Thistle and other bland hotels simply re-branded without the corporate values you'd expect of the brand in Europe....More

Thank youfearchange
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 5 days ago

Dear youfearchange, I must admit that I have struggled with how I would respond to the above review. I have never heard the hotel described in such a manner, but then everyone has the right to their own opinion and I do apprciate the feedback...More

Reviewed 1 week ago

Have stayed here before. Went to check-in at 7pm - no-one at check-in desk or bar - had to shout to get someone's attention. Otherwise a good hotel, Handy for tube at Earls Court. Could use a second elevator.More

Thank Travellerofold
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 5 days ago

Dear Travellerfold Thank you for the review following your recent visit to the hotel. I am sorry that no one was at the reception desk when you arrived. I believe that this was at the same time when we had a guest emergency at the...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$136 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#385 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$136 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#385 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (300)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
7 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"Avoid Room 201 - I suspect that there may be others with the same problems."
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"Find a CitizenM in london for less."
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"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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