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Mercure London Kensington

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Traveller (300)
Room & Suite (295)
Dining (40)
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Overview
  • Excellent23%
  • Very good42%
  • Average21%
  • Poor9%
  • Terrible5%
Travellers talk about
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AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,663)
There are newer reviews for Mercure London Kensington
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Traveller rating
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306
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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablenespresso machinereception stafftube stationshort staybreakfast roomhyde parkwest endkensington
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571 - 575 of 1,139 reviews
Reviewed 23 March 2015

Enjoyed my recent stay. Warm welcome upon arrival. Was issued a key for the wrong room but after a return to reception, was quickly sorted. WiFi worked well, nice bar area, didn't experience the restaurant. One complaint - no fridge in the room despite complimentary...More

Thank LHRLHR
Response from Linforth, Management Office at Mercure London KensingtonResponded 23 March 2015

Dear YVRLHR854, Many thanks for your feedback and we are pleased to note that you have enjoyed your stay with us. Mini bar are available in our standard and executive rooms, but not in our small double rooms. Thank you once again and we hope...More

Reviewed 22 March 2015 via mobile

Great location of hotel in one of london safe neighbourhoods. Hotel was very smart, rooms nice and big (particularly for london) and clean. Although we did get a free upgrade. Metro approx 5 min walk. Recommended for couples or families. Staff were very efficient also.

1  Thank Alan S
Response from Linforth, Management Office at Mercure London KensingtonResponded 23 March 2015

Dear Alan S, Thank you so much for your great review and we hope to welcome you again soon. Kind regards, Jalila

Reviewed 20 March 2015 via mobile

Mixed reviews about this place on trip advisor. We actually enjoyed our stay, the room was nice with a very comfy bed, we slept very well. Staff were nice although the night team struggled with the English language.... The night bar man / security man...More

2  Thank Mike C
Response from Linforth, Management Office at Mercure London KensingtonResponded 23 March 2015

Dear Mike C, Many thanks for sharing your experience and we hope to welcome you again. Kind regards, Jalila

Reviewed 20 March 2015

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Review collected in partnership with Accorhotels.com
Response from Linforth, Management Office at Mercure London KensingtonResponded 20 March 2015

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Reviewed 18 March 2015

After an arrival from Heathrow and a trip across town at rush hour I was ready for a smooth stop. I contacted the hotel the day before to ask about any parking and Artel sent a reply pretty quickly saying they had spaces spare. There...More

1  Thank Noel K
Response from Linforth, Management Office at Mercure London KensingtonResponded 18 March 2015

Dear Noel K, Thank you so much for your great feedback and for awarding us a 5 star rating. We are delighted to hear that you have enjoyed your stay and we hope to welcome you again very soon. Kind regards, Jalila

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$135 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#387 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$135 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#387 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (300)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
7 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"Avoid Room 201 - I suspect that there may be others with the same problems."
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"Find a CitizenM in london for less."
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"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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