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Ibis Styles London Excel

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1,273 Reviews from our TripAdvisor Community

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Showing 1,006: English reviews
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

This is the worst hotel I have EVER stayed at. Working at the convention center, and needed a place to stay. The title of my review lists my biggest complaints. You should look elsewhere for a room. The heat does not work in many rooms here, and its November. I can see my breath as I sit here typing this... More 

Helpful?
1 Thank johnnysfantasysports
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Johnnysfantasysports, Thanks for the review and we're sorry our hotel didn't meet your expectations. Our hotel's rooms are all approved by Ibis, these do vary in size throughout the hotel and our beds are the new Ibis Sweet Beds which have a lovely soft memory foam topper sorry they wasn't to your liking. Larger rooms in the hotel are... More 

Peterborough, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 days ago NEW

Massively CONVENIENT hotel for EXCEL exhibition Centre. The SERVICE from Reception onwards is excellent every year I stay there. A special mention this time for many years of fantastic SERVICE and friendly smiling face of ASHWIN in the Breakfast/Restaurant checking in. A CONSISTENT believer in fine customer service! Well done ASHWIN! A "comfortable" hotel but the LOCATION for EXCEL I... More 

Helpful?
Thank kengill
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Kengill, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words for Ashwin and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Ibis Styles London Excel. More 

manchester
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago NEW

stayed here overnight on a trip with shearings,check in was fine but we wasnt told where breakfast room was (it was on 1st floor ) nor was we told the way to our room until we asked but staff seemed nice, The room was small but nice tv, hairdryer, tea/coffee making facilities,even a mobile phone to use, bathroom was very... More 

Helpful?
Thank lin j
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear lin j, Thank you for taking the time to tell us about your experience at Ibis Styles London Excel. We are sorry that we failed to meet your expectations on this occasion and we hope that you would give us the chance to prove better in future. I have passed your feedback to our relevant manager. Please rest assured... More 

Level Contributor
4 reviews
Reviewed 1 week ago NEW via mobile

Very clean bathroom, water pressure is great, too bad no slippers. Small space but very well equipped. Too far from the city though. Second away from light rail. I would come again if visiting some near by area.

Helpful?
Thank Kiera W
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Kiera W, Thanks for the nice review and we're pleased you liked the hotel. We do appreciated your valuable feedback and we do look forward to welcoming you back soon. Regards, The Ibis Styles London Excel. More 

Killybegs, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We stayed for 3 nights while we attended a show in the Excel centre.Front of house staff were so helpful and accommodating.The room/ suite was perfect.In the morning we wre greeted by a very plesent gentleman called Ashwin.This man is a treasure to your hotel, so pleasant and friendly.I would stay there again no questions asked.

Helpful?
Thank Shines007
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Shines007, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words for Ashwin and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Ibis Styles London Excel. More 

Ayr, United Kingdom
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago via mobile

Stayed here for 2 nights whilst attending an event at the excel. The hotel is ideally placed for the excel - 1 min walk up the stairs over the DLR station Custom House and at the east end of the excel. Also only 10-15 mins easy walk from London City Airport so location ideal! Reception staff are much friendly and... More 

Helpful?
Thank KHJM
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear KHJM, Thank you for taking the time to share your experience. I am pleased to read that you found our rooms clean and comfortable and that the location suited your purpose of visit and more importantly that the staff looked after you and made you feel welcome. It is always an encouragement for the staff to be recognised. I... More 

1 review
Reviewed 1 week ago via mobile

Was an OK nights sleep, the room was too warm and the portaloo style bathroom was a disaster. I don't like portaloo's at the best of times. We only booked to be close to the O2. Breakfast was ok. The colours in the room was about much.

Helpful?
Thank Stacey M
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Stacey M, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. Our hotel rooms are regularly checked by Ibis and are brand compliant. The rooms and our colour scheme is bright, colourful and vibrant, we are sorry this wasn't to your liking. Once again, thank you for sharing and I... More 

Crewe, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Stayed her two nights on a business trip. Room small but just perfect for 1 person.The only issue was the hairdryer which when i tried to turn it on started burning and smoking, i was unable to open the window at all so was rather panicked at the thought i was about to set the hotel fire alarms off at... More 

Helpful?
Thank KLD784
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear KLD784, Thank you for the review and we're sorry you encountered some issues during your recent stay. The Food & Beverage Manager has been alerted to the feedback, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This was booked by my company as an alternative to travelling home to SW London for two nights. The dampness in the room is so bad I had to sleep with the window open in late November and as I sit here I the bedroom the smell of the toilet is 'gents'. Appalling, awful , don't ever come here. Staff... More 

Helpful?
Thank Phil M
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Mr Phil M, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. Your feedback is important to us and I am disappointed to read that the Ibis product did not meet your expectations. Would you kindly contact the hotel... More 

1 review
Reviewed 1 week ago via mobile

Bar accommodated all our needs. Shout out to samual for his customer service. Will visit again. Recommend the bar if you are working at excel. Even after the bar being empty they went to get the alcohol we requested.

Helpful?
Thank Matthew F
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Matthew F, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words for Samual and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Ibis Styles London Excel. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: RM286 - RM1,106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Styles London Excel staff and other travellers.
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Questions? Get answers from Ibis Styles London Excel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They naturally charge a large PREMIUM when Annual shows/events like the WTM are at EXCEL.”
 of 5 bubbles kengill, 28 Nov 2016 | Read review
“we was on 1st floor at back nice and quiet”
 of 5 bubbles linj659, 27 Nov 2016 | Read review
“choose the appartments”
 of 5 bubbles Shines007, 26 Nov 2016 | Read review
“All very quiet”
 of 5 bubbles caronwood, 21 Nov 2016 | Read review
“Get a room on 3rd or 4th floor and at the back, away from the rail track.”
 of 5 bubbles andy63119, 22 Oct 2016 | Read review
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