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Ibis Styles London Excel

ibis StylesUS$66*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$87*
US$66*
US$87*
US$66*
US$87*
US$66*
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Ibis Styles London Excel
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1,418 Reviews from our TripAdvisor Community

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Showing 1,110: English reviews
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Andover
Reviewed yesterday NEW

Stayed at the Ibis Styles hotel at Excel on Thursday 18th May 2017 for one night, booked via hotel website at £78 but by joining Accor Club I received 10% discount. I would rate this hotel as basic due to the issues detailed and would not stay here again. The Ibis website requires updating as it states that the nearest...

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Helpful?
Thank Mark J
Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We had an apartment for our stay as there were 3 of us -- it was spacious, clean, comfortable and an excellent value. Once the Custom House DLR station reopens later this year, it will be a fantastic launching place for anywhere in London you want to be. In the meantime, both Royal Victoria and Prince Regent were in walking...

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Helpful?
Thank TravelChild94
About Hotel's Favourite Review
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear TravelChild94, Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and are glad to hear you like the idea of the mobile phone which can be used for free phone call and internet. Please do let us know about...

Edinburgh, United Kingdom
Reviewed 4 days ago NEW

Booked this as I was attending a business meeting the next day and just wanted somewhere convenient to sleep. After travelling from the Scottish Borders I arrived at 9pm. Was given the key to 430 on the fourth floor. On opening the door I was hit with toilet stench and the room was unmade. Went back to reception and was...

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Helpful?
Thank 756Bobtrombone
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear 756Bobtrombone, Thank you for the review and we're sorry our hotel failed to meet your expectations. I have taken note of your feedback and I will ensure that the appropriate corrective actions will be taken, please be assured that this type of situation will never happen again. We do take our guest feedback very seriously and this feedback has...

Jasz-Nagykun-Szolnok County, Hungary
Reviewed 5 days ago NEW

Correct, clean good price/value ratio. Good surprise, that the hotel provided us a cellphone for with unlimited data allowance (for using maps, internet, etc.) and for talking. As other Ibis (style) easy very near to th public transport.The staf are is helpful.

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Helpful?
Thank nemirokide
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear nemirokide, Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and are glad to hear you like the idea of the mobile phone which can be used for free phone call and internet. Please do let us know about...

Pune, India
Reviewed 5 days ago NEWvia mobile

Wonderful place to stay! Specially when the only purpose for you hotel booking is a good nights sleep! After the whole day seeing the sites and touring the wonderful city of London, all you need is a good night sleep! Bingo.... that's what u get here Served with full English breakfast, one can pack himself for a busy day ahead....

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Helpful?
Thank Shree B
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Shree B, Thank you very much for taking the time to write a review and for your positive comments. Please do let us know about a future stay and we look forward to being of service again. Kind Regards, The Ibis Styles London Excel.

Paignton, United Kingdom
Reviewed 5 days ago NEW

I use this chain a lot and this was the worst room I have ever stayed in anywhere. Strong smell of dog, very strange bathroom door heavy and on precarious runners. Broken chipboard furniture, stains on carpet. had to boil kettle on floor as only other socket had tv plug in it. Tv too high to see properly. On the...

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Helpful?
Thank Chris E
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Chris E, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable...

Tokyo
Reviewed 6 days ago NEWvia mobile

Stayed at this hotel. Staff is kind and helpful. However, NEGATIVES 1. Rooms are so small that you even cannot have shower 2. Water is too hot or cold. Not possible to arrange. 3. Offers open-buffet breakfast. But, due to the crowd and continious noise, you must wait in queue and sometimes it is hard to find a clean table....

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Helpful?
Thank Ali K
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Ali K, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. Our hotel is regularly inspected by Ibis and we are fully compliant with brand requirements. We are based in a residential area and are however not aware of...

Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank E4565JXanthonyc
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Reviewed 1 week ago

Review collected in partnership with Ibis Hotels
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Helpful?
Thank Chris S
Swansea, United Kingdom
Reviewed 1 week ago

Went with my college on a trip to London, the rooms were very basic and the bathroom felt like i was in an aeroplane. The beds were really comfy, the breakfast was okay but very limited. The restaurant downstairs was expensive which is why it was so quiet.

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Helpful?
Thank morgangwinnett
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear morgangwinnett, Thank you for taking time to share your experience following your stay. We have a variety of rooms in the hotel and larger apartments are available at a small supplement which have extras such as kitchenette, sitting areas and larger bathrooms. Meantime, we're always happy to assist with an alternative room at the time. The hotel's Pub, Restaurant...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: RM374 - RM1,182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Styles London Excel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else”
756Bobtrombone, 24 May 2017 | Read review
“Room on 3rd floor was quiet. There are no nice views in this functional hotel.”
Reiselustig58, 13 May 2017 | Read review
“Get apartment 2 if possible for an extended stay.”
TravelChild94, 28 Apr 2017 | Read review
“avoid this hotel more like a hostel ”
Cindy2010London, 24 Apr 2017 | Read review
“A budget hotel - it is what it is”
LizPCornwall, 22 Apr 2017 | Read review
5 of 5
ibis Styles
US$66* /night
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Hotels.comUS$66
Expedia.comUS$66
HotelQuicklyUS$87
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Prices are for 1 room, 2 adults
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