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Ibis Styles London Excel

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Ibis Styles London Excel
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1,358 Reviews from our TripAdvisor Community

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Showing 1,064: English reviews
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Gulf Shores, Alabama
Reviewed 3 days ago NEW

Typical IBIS style, small but clean rooms. Good location (near DLR), reasonable price. Unfortunately, someone smoked in the corridor the second night I was staying there. Staff was very friendly and checked immediately

Review collected in partnership with Ibis Hotels
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Helpful?
Thank 900evelineb
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear 900evelineb, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. I am pleased to read that you found our rooms clean, comfortable and the staff looked after you. There are a variety of rooms in our hotel and larger apartments are available at a small supplement which have extras such...

DONCASTER - UK
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Used the hotel whilst attending an exhibition at Excel London Very typical of Ibis City hotels, functional Room was well soundproofed affording a good night's sleep Food: Restaurant is small. The food was very good, one of the best streaks Bar: also very good, a great space. Breakfast: On the first floor is more school cafeteria style and maybe a...

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Helpful?
Thank KThewanderer
About Hotel's Favourite Review
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear KThewanderer, Thank you for taking the time to share your experience. We're pleased you liked the hotel and suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London...

Reviewed 5 days ago NEW

Booked a 'Studio Apartment 1 Bedroom' and you DO NOT get the nice clean room as shown in the picture, you get something from the 1970's with an uncomfortable bed to match. During a 3 night stay I was disturbed by staff once, had a random guest arrive at my door expecting a date, 2 fire alarms which woke me...

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Helpful?
1Thank Chris B
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Mr. Chris B. Thank you for your comments. We do advertise a "studio Apartment with 1 Double Bed" not "1 bedroom" as stated. The picture on our website displays a two bedroom studio apartment. Our standards of cleanliness are high and are through out the hotel. Some of your comments raised were out of our control and I am...

Reviewed 6 days ago NEW

Good location for the 02 - 2 tubes to the 02 and wasn't busy lines for if your going back to the hotel. Arriving at the hotel, the outside is fairly decent, you have to get the DLR to Royal Victoria and Custom House is closed, its about a 6 min walk to the hotel, straight down the road (which...

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Helpful?
Thank Sarah C
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Sarah C, Thank you for staying and thank you for taking the time to share your feedback. Our room sizes does vary in the hotel, why not try our larger apartments which are available at a small supplement which have extras such as kitchenette, sitting areas and larger bathrooms. Meantime, we're always happy to assist with an alternative room...

Middlesbrough, United Kingdom
Reviewed 1 week ago via mobile

Stayed for 1 night whilst visiting the Excel for a business trip. Benefits of the hotel is that it is next to the Excel and is cheap. However staff seemed miserable and fed up, like they didn't want to be there. Tiny rooms but okay for the price, comfy beds. The worst part of the trip was definitely the shower,...

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Helpful?
Thank Faisal K
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Faisal K, Thank you for the review of the hotel and we appreciate the valuable feedback. With regards to your comments regarding your recent stay, we're sorry our hotel failed to meet your expectations on this occasion. Our hotel is regularly inspected by Ibis and we are fully compliant with brand requirements. Larger rooms in the hotel are available...

Cardiff
Reviewed 1 week ago via mobile

The company booked this hotel. It had a bed to sleep in, so you can call it a hotel. Shower was awful, tiny and burnt my back on two occasions. Breakfast was edible, as expected for a budget hotel. Small and budget.

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Helpful?
Thank Welshmikegriff
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Welshmikegriff, Thank you for the review and we're sorry our hotel wasn't to your liking. Larger rooms in the hotel are available by booking an Apartment which all feature enhanced bathrooms, air-conditioning, larger beds etc. These just carry a small supplement otherwise our standard rooms are all kitted out with the basics for a great visit. Our maintenance department...

Craiova, Romania
Reviewed 1 week ago

The Hotel: The building itself does not like a hotel but rather like an old warehouse. It has a bad location unless you are attending the London Excel exhibition. Lots of noise due to ongoing construction site nearby. The Staff: Front desk staff was very rude, with an unwelcoming attitude. We had three rooms booked at this hotel for a...

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Helpful?
Thank Sebastian P
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear Sebastian P, I am sorry to hear that you did not like the design of the hotel and I would disagree to compare it to an old warehouse as it was purpose built as a hotel. We are indeed ideally located for delegates attending ExCel. As a standard policy my staff are required to obtain some sort of payment...

Reviewed 2 weeks ago via mobile

If all you need is somewhere to stay and park your car near Excel, then it does the job. Rooms are basic with tiny bathroom, breakfast is ok, restaurant food ok but service slow. The pub is also ok for food and drink, but not most comfortable. It's just a short walk over the bridge to Excel and parking is...

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Helpful?
Thank Laurie K
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Laurie K, Thank you for staying and thank you for taking the time to share your feedback. Our room sizes does vary in the hotel, why not try our larger apartments which are available at a small supplement which have extras such as kitchenette, sitting areas and larger bathrooms. Meantime, we're always happy to assist with an alternative room...

Stockton-on-Tees, England, United Kingdom
Reviewed 2 weeks ago via mobile

Superb hotel, visited excel for a dance convention. Walking distance to excel, staff fabulous, family apartment huge. Breakfast was brilliant, cereal, fruit, cooked breakfast, croissants, ham and cheese, toast to name a few. Really clean and the staff couldn't do enough. Would highly recommend

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Helpful?
Thank Clare P
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Clare P, Thank you very much for taking the time to write a review and for your positive comments. We look forward to welcoming you back on your next visit to London. Kind Regards, The Ibis Styles London Excel.

Golspie, United Kingdom
Reviewed 2 weeks ago

Nice enough hotel, receptionist very friendly. Room was fine with twin beds and a toilet/shower 'pod' in the room. Nice gesture of two free bottles of water. Breakfast was good with big choice. Planes stopped about 9 ish so room was quiet.

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Helpful?
Thank Ajkj C
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Ajkj C, Thanks for the review and we appreciate you taking the time to give us your valuable feedback, We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, The Ibis Styles London Excel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: RM349 - RM1,224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Styles London Excel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 501.”
  • Welcome to the 'Studio Apartment with 1 Double Bed' as advertised!?!
 of 5 bubbles Y4979WUchrisb, 24 Mar 2017 | Read review
“room facing the street.”
 of 5 bubbles sarahcV8627YA, 23 Mar 2017 | Read review
“Ask for a room at the rear of the property”
 of 5 bubbles SuzyT10, 10 Mar 2017 | Read review
“the whole hotel seemed to be quiet”
 of 5 bubbles cynthiafisher, 9 Mar 2017 | Read review
“Ask for one with a bigger shower.”
 of 5 bubbles joemD5975DA, 8 Mar 2017 | Read review
5 of 5