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Park Grand London Lancaster Gate

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#33 of 1,078 Hotels in London
Certificate of Excellence
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Park Grand London Lancaster Gate
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1,560 Reviews from our TripAdvisor Community

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There are newer reviews for Park Grand London Lancaster Gate
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Showing 1,341: English reviews
Blackburn, United Kingdom
2 reviews
Reviewed 22 June 2016

The service levels at this hotel are excellent. My partner and I have stayed at this hotel tiwice this year. The fact that we booked to stay again reflects are satisfaction with the standard of accomodation, catering and service. From point of arrival to departure all the staff work with natural enthusiasm and great dedication to make your stay pleasurable... More 

Helpful?
Thank Rob C
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Rob C, We thank you for your lovely comments. We are delighted to hear that we have won you over as one of our many returning guests. We are looking forward to your return visit to pamper you ones more with great hospitality. Kind regards, Vinayak Girgune General Manager More 

Santiago, Chile
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 June 2016 via mobile

Small hotel near Hyde Park. Tiny rooms but ok for London sizes and with everything you need in. Fast WiFi. Everything looks brand new except for some towels. Very good breakfast. Plenty of small details that make a difference. Staff is extra nice. Overall: excellent

Helpful?
Thank Beatriz I
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Nay B, We thank you for your lovely comments. We are delighted to hear that we have won you over as one of our many happy guests. Our in-room facilities are tended to with great care; our staff is the true asset of our operation We are already looking forward to your next stay with us. Kind regards, Vinayak... More 

Las Vegas, Nevada
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2016

We selected Park Grand Hotel mostly because of reviews by Trip Advisor reviews and we were rewarded. What makes Park Grand stand out is how eager the staff is to make your stay as comfortable. In particular, Bogdan and Giorgia would go out of their way to help us with anything; restaurants, sightseeing, special occasions, etc... They made my birthday... More 

Helpful?
Thank TheDreamLasVegas
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear TheDreamLasVegas, Thank you for taking the time to leave your thoughts in regards to your recent stay. It was certainly a pleasure to have you with us. I am delighted to know that our team managed to surpass your expectation and Giorgia was over the moon when she heard that she had been mentioned here on this forum. The... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2016 via mobile

The location is great, near 2 tube stations - 5 minutes walk. The hotel provides to each room an Android mobile phone which includes data + local calls + international calls to limited countries - and all that is for FREE! The room was a bit small, I took the double compact, but very clean and comfortable.

Helpful?
Thank Ravit A
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Ravit A, Thank you for taking the time to leave your comment on this forum. Our Handys are indeed amazing as they allow our guests to roam through the city without having to worry with paper maps or hot spots for internet connection. Our in-room facilities are tended to with great care; our staff is the true asset of... More 

Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2016

After coming all the way from New Zealand to discover a previously booked apartment was grossly misrepresented on line, disappointed and with nowhere else to go, my adult daughter and I ended up later in the day on the steps of Park Grand Hotel with our confidence badly shaken.We needed a bed for the night to sort ourselves out. We... More 

Helpful?
Thank jcarney2016
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear jcarney2016, Thank you for this detailed review. I really appreciate that you took the time to leave this comment here. I am delighted to know that our team managed to restore you confidence after your initial misadventure. Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if... More 

Plymouth
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2016

Just a short London break. We wanted a reasonably priced hotel that was conveniently situated. The Park Grand suited our purposes being within easy walking distance of Paddington and Hyde Park. The room was an adequate size and well furnished and very clean. The staff were friendly. We were room only so can't comment on breakfast which was not cheap.... More 

Helpful?
Thank BKSPlymouth
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear BKSPlymouth, Thank you for taking the time to leave a review in regards to your recent stay. Your comments have been passed to the team who was delighted to learn that you enjoyed your time with us. I regret to learn that you found the English breakfast, for £14.95, too expensive, in alternative we also offer a Continental breakfast... More 

Stockton-on-Tees, United Kingdom
Level Contributor
4 reviews
Reviewed 17 June 2016

I booked this hotel for an overnight stay as a surprise for my wife's 40th birthday. i could not have chosen a better hotel for the money. On arrival we were welcomed with hot towels and orange juice, a very nice touch. Even though our room wasn't ready at the time (which was fine as we arrived early afternoon), we... More 

Helpful?
Thank dajpatterson
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear dajpatterson, Wow, what an amazing review. I really appreciate that you took the time to write about our services and amenities. Our in-room facilities are tended to with great care; our staff is the true asset of our operation. Our staff works hard to ensure that our guests receive this special attention which makes each venue unique and exciting.... More 

Copenhagen, Denmark
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 June 2016

My expectations were met as soon as I entered the hotel - the beautiful front terrace serving tea/coffee and cold white vine in the summer heat, while the staff greeted us welcome and guided us through what, when and how to get the most pleasant stay. The hotel is located 100 m from Hyde Park and well away from the... More 

Helpful?
Thank g_lundbergh
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear g_lundbergh, Thank you so much for your review and thrilled that you enjoyed your stay so much. It is always our aim to offer the best service and standards and it makes us really happy when we see that we succeed. Looking forward to welcome you back in the very near future. Kind regards, Teresa Gaio More 

Balgowlah
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2016

A colleague and I stayed here for 10 days for work. A fabulous place to stay 5 minutes walk for the central subway line and 10 minutes from Paddington Station and airport express. Staff were friendly and professional. A good honest breakfast was served. Rooms were clean and had every thing needed for a comfortable stay.

Helpful?
Thank Robyn O
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear Robyn, Thank you for taking the time to share your feedback about your recent experience at Park Grand London Lancaster Gate. I am happy to read that you had a very nice experience overall and that you enjoyed so many aspects of your time here. Hope to see you again in the future. Kind regards, Teresa Gaio More 

Cheltenham, United Kingdom
2 reviews
Reviewed 14 June 2016

We were booked into the Grand Royale at Hyde Park and were contacted on our way there with change of location. This was dealt with well, we arrived at the Grande Royale, were offered complimentary drinks and a free transfer at our convenience to the Park Grand where we also received a very substantial complimentary breakfast for the inconvenience. We... More 

Helpful?
Thank robertpY2788OO
Teresa G, Guest Relations Manager at Park Grand London Lancaster Gate, responded to this review

Dear robertpY278800, Thank you for taking the time to review your recent stay at Park Grand London Lancaster Gate. We are very happy to read that you had such a lovely time with us. Our staff strives to deliver great service in our beautiful hotel and I am very glad we achieved this. Please feel free to contact me directly... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Region: United Kingdom > England > London
Price Range: RM569 - RM1,371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Agoda, Travelocity, Odigeo and Jetsetter so you can book your Park Grand London Lancaster Gate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Hotel Style:
#19 Family Hotel in London
#29 Business Hotel in London
#33 Luxury Hotel in London
#42 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Park Grand London Lancaster Gate staff and other travellers.
62 questions
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Questions? Get answers from Park Grand London Lancaster Gate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not room 101”
 of 5 bubbles H11FTC, 29 Nov 2016 | Read review
“My single room was very compact but the small space design was very good”
 of 5 bubbles Dannyt986, 14 Nov 2016 | Read review
“Upstairs with a view would be good”
 of 5 bubbles , 8 Nov 2016 | Read review
“Good location for museums, Oxford St etc”
 of 5 bubbles Andrewcox0, 2 Nov 2016 | Read review
“ask for room on higher floor and not in basement”
 of 5 bubbles ddneifeld, 2 Nov 2016 | Read review
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