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Castleton Hotel

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Castleton Hotel
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525 Reviews from our TripAdvisor Community

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Showing 373: English reviews
York, United Kingdom
Reviewed 15 October 2016

We were transferred to this hotel from the Ashley hotel because of an electrical fault, what a disaster, this hotel is filthy, capers worn and badly stained in all areas, the rooms smelt, the lift wasn't working and reading previous reviews hasn't been working for months, toilets are no bigger than an aircraft in 305, because when you get up...

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Helpful?
Thank Bill605
Saint Julian's, Malta
Reviewed 15 October 2016

The position is excellent and ideal. With all the problems we encountered, reception was very helpful. Poor guy works Monday to Sunday from 7.00 to 19.00 and has to face all the problems the management (or the lack of it) leaves him to deal with. We asked for two adjacent rooms...the rooms given to us were one on the second...

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Thank Pierre Paul M
Auckland, New Zealand
Reviewed 24 September 2016

Lift still broken - reading the previous reviews from July it seems like management doesn't really care about it, stains on carpet throughout the rooms and corridors, a pungent smell throughout, toilet is the size of the washroom on an aeroplane, stained chairs. no place to put your luggage anywhere + no table top. when i entered the hotel, the...

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Thank n1pola
Swindon, United Kingdom
Reviewed 14 September 2016

We got a cheap deal on a double room for one night. For the price we paid the room was adequate and the breakfast was good. I wouldn't have wanted to pay the full price. The location is excellent and is minutes from Paddington and Hyde Park. The bed linen and bathroom were spotless and the bed was reasonably comfortable,...

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Thank pintabest
Campinas, SP
Reviewed 28 August 2016 via mobile

A good relation price/quality and it is clean and the location is very convenient! The breakfast is not so Good, they are very strict with timing, I was having breakfast, it was 9:30, and they could not serve me a cup of coffee. The front desk personel are very helpful!

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Thank Dangeja
Kuala Lumpur
Reviewed 3 August 2016

Stayed here for 2 nights. Location is excellent!! 2-3mins walk to Paddington Tube Station and Paddington Train Station, which is the nearest compared to many other hotels located along Sussex Garden St (pls note that the Paddington tube station is closed until Aug 2016 and the nearest station is about 5-10mins walk, which are Edgware Road, Bayswater or Warwick Ave...

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Helpful?
Thank IntanWan
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Intan Wan, 'Salam Sejahtera' and 'Terima Kasih' for your review and your recent stay with us. It was indeed a pleasure to have you at our hotel and thank you for your support towards Berjaya Hotels, a 100% Malaysian home grown brand. It was unfortunate that I have not met you personally during your stay with us. We are...

Reviewed 3 August 2016

The hotel is really clean, the rooms are a bit narrow but we technically only had to sleep in them (didn't spend much time there during the day). The beds are really comfortable and the rooms are very well air-conditioned. The bathrooms are narrow but it gives them a very cosy feeling. The lift was out of order, however, they...

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Thank Mona N
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Mona N, Thank you for your kind review and your recent stay with us. We are indeed glad that you have had a great stay with us. Our location is indeed our selling point as Paddington Station which is a mere 5 mins walk away connects you to literally anywhere in London. My team and I would like to...

Southern Finland, Finland
Reviewed 28 July 2016

I stayed a week at this hotel with my two grown-up daughters in July 2016. The three-bed room was quite small, but we managed to fit in with all our luggage. Air-conditioning was a great plus, since it was extremely hot at the time of our stay. Another great plus was free wifi in our room! What was absolutely best,...

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Thank 33sari
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello 33sari, Thank you for your kind review and for choosing to stay with us. We are indeed delighted to have you here with your two lovely daughters. We do hope you have had a wonderful girls holiday in London. We are pretty sure that you ladies have done quite a bit of shopping at Oxford Street which is just...

Birmingham, United Kingdom
Reviewed 26 July 2016

Arrived and they had got my booking wrong - twin instead of double. Offered me an "upgrade" to the family room. This turned out to be a long narrow room with a double bed and two single beds, tightly packed in up against each other, and a bathroom which acted as a wet room (a poor excuse for a shower)....

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Thank rjpc93
Reviewed 25 July 2016 via mobile

I've had to put a night there with my family before our next flight out from London the next day. Apart from its strategic location, the property is terribly small and the carpet smells. On top of that, the elevator was broken and we've had to put some of our big suitcases in the hotel's storeroom (which the reception assured,...

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Helpful?
Thank SherLyn C
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi SherLyn C, We thank you for your review and recent stay with us. We regret that we have not been able to meet with your expectations during your recent stay with us. We are indeed surprised to hear that your bag has been tampered with as this will not be possible as our guest storage is kept locked at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
Official Description (provided by the hotel)
One of the best value Paddington Hotels, and situated in the heart of London Paddington, The Castleton Hotel is the ideal base for exploring the capital. Located very close to Hyde Park, many of London's most famous attractions are within walking distance and Paddington Station, with its excellent transport links, is just a short walk away. The Heathrow Express train from Paddington can transport you to Heathrow Airport in only 15 minutes.The Castleton Hotel offers 46 rooms, all with en-suite bathroom, air-conditioning, central heating, satellite television, lift access and telephone. Our rooms can accommodate a single person from 45GBP per night and up to four people from 89GBP per night, inclusive of a generous cooked English breakfast and all taxes.With comfortable rooms to ensure a restful night's sleep, and friendly staff available around the clock to offer whatever assistance you might require during your stay, The Castleton Hotel offers excellent value for money.We look forward to welcoming you to The Castleton - the ideal London Paddington Hotel. ... more   less 

Additional Information about Castleton Hotel

Address: 164-166 Sussex Gardens | Paddington, London W2 1UD, England
Region: United Kingdom > England > London
Price Range: RM369 - RM1,265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castleton Hotel 3*
Number of rooms: 46
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Questions & Answers

Here's what travellers have asked, with answers from Castleton Hotel staff and other travellers.
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Questions? Get answers from Castleton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not recomened for disabled people at all.”
 of 5 bubbles 959karianneb, 23 Nov 2016 | Read review
“Upper Level Rooms are recommended Graden View”
 of 5 bubbles WehbiCheaib, 15 Nov 2016 | Read review
“Choose lower floors for diabled and old travelers; athletics and weight conscious at the higher floors. (No lifts)”
 of 5 bubbles MelanieBOND, 31 Oct 2016 | Read review
“Check if the lift is working before you check in”
  • Bedside table & coffee/tea amenities
  • Double room
 of 5 bubbles IntanWan, 2 Aug 2016 | Read review
“Room 307 was lovely.”
  • Room 307
  • Room 307
 of 5 bubbles Ashley2909, 4 Jul 2016 | Read review
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