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Castleton Hotel

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Castleton Hotel
Castleton Hotel
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532 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Reviewed 3 August 2016

The hotel is really clean, the rooms are a bit narrow but we technically only had to sleep in them (didn't spend much time there during the day). The beds are really comfortable and the rooms are very well air-conditioned. The bathrooms are narrow but it gives them a very cosy feeling. The lift was out of order, however, they...

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Helpful?
Thank Mona N
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Mona N, Thank you for your kind review and your recent stay with us. We are indeed glad that you have had a great stay with us. Our location is indeed our selling point as Paddington Station which is a mere 5 mins walk away connects you to literally anywhere in London. My team and I would like to...

Southern Finland, Finland
Reviewed 28 July 2016

I stayed a week at this hotel with my two grown-up daughters in July 2016. The three-bed room was quite small, but we managed to fit in with all our luggage. Air-conditioning was a great plus, since it was extremely hot at the time of our stay. Another great plus was free wifi in our room! What was absolutely best,...

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Helpful?
Thank 33sari
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello 33sari, Thank you for your kind review and for choosing to stay with us. We are indeed delighted to have you here with your two lovely daughters. We do hope you have had a wonderful girls holiday in London. We are pretty sure that you ladies have done quite a bit of shopping at Oxford Street which is just...

Birmingham, United Kingdom
Reviewed 26 July 2016

Arrived and they had got my booking wrong - twin instead of double. Offered me an "upgrade" to the family room. This turned out to be a long narrow room with a double bed and two single beds, tightly packed in up against each other, and a bathroom which acted as a wet room (a poor excuse for a shower)....

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Helpful?
Thank rjpc93
Reviewed 25 July 2016 via mobile

I've had to put a night there with my family before our next flight out from London the next day. Apart from its strategic location, the property is terribly small and the carpet smells. On top of that, the elevator was broken and we've had to put some of our big suitcases in the hotel's storeroom (which the reception assured,...

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Helpful?
Thank SherLyn C
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi SherLyn C, We thank you for your review and recent stay with us. We regret that we have not been able to meet with your expectations during your recent stay with us. We are indeed surprised to hear that your bag has been tampered with as this will not be possible as our guest storage is kept locked at...

San Francisco, California
Reviewed 21 July 2016

This was my second time to stay there. I like this hotel for its great Location, Always Great Value of money and a very helpful front desk. Though they have a small reception however the people over there were really nice and friendly.

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Helpful?
Thank Khan1017
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello Khan1017, We thank you for your great review and for the continuous support. My team and I are glad that you have had a great stay. We will always strive to ensure that the best possible services are rendered to each and every of our guests. We look forward to welcoming you back again for the third time and...

Northampton, United Kingdom
Reviewed 13 July 2016 via mobile

The room was deceptively smaller than the image on website, making it very claustrophobic. Tea making facilities wholly inadequate. Sitting or lying on the bed was the only option as this took up majority of the room. Bathroom was mainly clean however very small so much so that if you're over 5'6" you don't stand a chance of a decent...

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Helpful?
Thank Tracey R
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Tracey R, We thank you for your review and for staying with us. We regret that we were not able to meet with your expectations during your recent stay with us. Your valuable feedback will be looked into and the necessary improvements will be carried out. However, we wished to clarify that we do provide full English breakfast as...

Reviewed 11 July 2016 via mobile

My husband and I recently stayed here for one night. Although the staff were very welcoming and helpful, we will not be returning to the hotel again! Our room was small but the bathroom was ridiculously small- so small it was similar to that on an aircraft... The biggest problem was the bed, it was SO UNCOMFORTABLE!!!!! The mattress is...

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Helpful?
Thank Dinoprawn
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Dinoprawn, We thank you for staying with us and for your kind review. We regret that we have not been able to meet with your expectations during your recent stay with us. Rest assured that your feedback is looked into and just to share with you, we are actually in the process of getting our mattresses replaced. For your...

Ohio
Reviewed 4 July 2016

We booked this because of the location, which was excellent with easy access to Paddington station and shops and pubs and parks. We also paid more for this hotel to have air conditioning, however, it was not working our first day. It was eventually fixed, but the front desk person gave us our room knowing the AC wasn't working and...

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Helpful?
Thank Kathy S
Newcastle upon Tyne, United Kingdom
Reviewed 4 July 2016

I recently stayed at Castleton Hotel for one night with my partner and we were very impressed! I only looked at the Tripadvisor reviews on the train on our way to London and after seeing recent reviews I was quite worried about what the room would be like but our room was great. It seems like it had been re-decorated...

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Helpful?
Thank Ashley2909
Denver
Reviewed 16 June 2016

The location was very good, very close to Paddington Station. The people at the front desk were very helpful. However the room was very small with no room for our luggage and basically no space to turn around. We booked a double room and one person had to sit on the bed to let the other pass. The bed was...

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Helpful?
Thank Karen S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
One of the best value Paddington Hotels, and situated in the heart of London Paddington, The Castleton Hotel is the ideal base for exploring the capital. Located very close to Hyde Park, many of London's most famous attractions are within walking distance and Paddington Station, with its excellent transport links, is just a short walk away. The Heathrow Express train from Paddington can transport you to Heathrow Airport in only 15 minutes.The Castleton Hotel offers 46 rooms, all with en-suite bathroom, air-conditioning, central heating, satellite television, lift access and telephone. Our rooms can accommodate a single person from 45GBP per night and up to four people from 89GBP per night, inclusive of a generous cooked English breakfast and all taxes.With comfortable rooms to ensure a restful night's sleep, and friendly staff available around the clock to offer whatever assistance you might require during your stay, The Castleton Hotel offers excellent value for money.We look forward to welcoming you to The Castleton - the ideal London Paddington Hotel. ... more   less 

Additional Information about Castleton Hotel

Address: 164-166 Sussex Gardens | Paddington, London W2 1UD, England
Region: United Kingdom > England > London
Price Range: RM326 - RM1,006 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castleton Hotel 3*
Number of rooms: 46
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Questions & Answers

Here's what travellers have asked, with answers from Castleton Hotel staff and other travellers.
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Questions? Get answers from Castleton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away!”
 of 5 bubbles kec425, 11 Dec 2016 | Read review
“Not recomened for disabled people at all.”
 of 5 bubbles 959karianneb, 23 Nov 2016 | Read review
“Upper Level Rooms are recommended Graden View”
 of 5 bubbles WehbiCheaib, 15 Nov 2016 | Read review
“Choose lower floors for diabled and old travelers; athletics and weight conscious at the higher floors. (No lifts)”
 of 5 bubbles MelanieBOND, 31 Oct 2016 | Read review
“Check if the lift is working before you check in”
  • Bedside table & coffee/tea amenities
  • Double room
 of 5 bubbles IntanWan, 2 Aug 2016 | Read review
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