Dear Colin Squire, Ordinarily, we appreciate guests taking the time to leave feedback, contributing to our ongoing efforts for improvement. Unfortunately, we must express our disappointment that your comments stem from a cancelled reservation where you didn’t actually stay, rendering your feedback lacking in firsthand experience. You openly acknowledged being well aware of the cancellation fee when deciding to cancel, and we empathize with your frustration regarding this fee. However, receiving an unjust and baseless one-star review solely due to the circumstances surrounding the cancellation, without an actual stay, is truly disheartening. Your review, unfortunately, contains inaccuracies and discrepancies that we feel are crucial to address for the sake of future guests. Transparency is a core value for us, and we strive to communicate clearly on our website and agency platforms that we do not have an elevator or air conditioning. Nevertheless, we offer well-ventilated rooms with openable windows and powerful fans, ensuring a comfortable environment, especially during warmer weather. Furthermore, we are always ready to accommodate guest requests for lower floor rooms and extend our assistance with luggage as needed. Regarding your mention of compact bathrooms, this deliberate design choice aims to maximize room space while maintaining cleanliness and offering essential amenities for a comfortable stay. Additionally, we take pride in providing complimentary tea, coffee, hot chocolate, and biscuits to enhance our guests' experience. Lastly, regarding the title of your review and its conclusion, we are saddened by the attempt to dissuade others from experiencing our lovely small family-run hotel, particularly given the dedication we put into creating a positive and welcoming atmosphere. For a more accurate representation of our hotel, we encourage potential guests to explore the genuine reviews from those who have actually stayed with us and experienced the charm of The Omega Hotel firsthand. We are confident that these authentic experiences will speak louder than this unfulfilled reservation. Simon The Omega Hotel