We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
9 Western Gateway Royal Victoria Dock, London E16 1AB England
Lowest prices for your stay
ibis
US$92
View deal
Booking.com
US$93
View deal
Expedia.com
Hotels.com
TravelocityUS$93
ZenHotels.comUS$99
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (479)
Room & Suite (130)
Dining (46)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Read more
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ibis London Excel Docklands
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#584 of 1,196 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Hotel ibis London Excel-Docklands with views over Royal Victoria Dock is ideally located 1 minute from the ExCeL Exhibition and Convention Centre as well as the Emirates Cable Cars to the O2 Arena. Only 25 minutes from Central London and within a short ride from London City Airport, Canary Wharf, Westfield Stratford shopping centre, the Olympic Park and historic Greenwich. Enjoy our traditional and contemporary dishes and snacks at our welcoming bar and restaurant. Paying parking available.Free WiFi throughout the hotel
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
First aid kit
Umbrella
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Telephone
Clothes rack
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
River View
Languages Spoken
English, French, Russian, Spanish and 9 more
2533Reviews67Q+A100Room tips
Traveller rating
  • 662
  • 1,039
  • 527
  • 168
  • 137
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Jane S wrote a review 8 Aug
1 contribution
The price was good, a very warm welcome from the staff. The room was lovely, we had a good comfortable sleep, hot shower in the morning. Air conditioning as well. Then jumped on the Elizabeth line, so convenient.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 2 days ago
Hey janesF8087TO, Thanks so much for sharing you experience! so nice to read you enjoyed our welcome. We would love to have you round again soon :) Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RacS wrote a review 8 Aug
Lisburn, United Kingdom38 contributions12 helpful votes
Stayed here overnight prior to an event at excel. Check in was a bit of a disaster, 3 individuals at check in (2 red t shirts, one light coloured shirt) the 2 individuals in red didn't really seem to have much of a clue between paper lists and online lists names didn't match so initially I was told no booking then man in shirt got involved and found my name within seconds of inputting it to computer. Got key and headed to room, no explanation of where to go, how to use lifts etc, but as a seasoned traveller didnt take long to work out. Room small but perfectly adequate for 1-2 people staying overnight. Air con seemed to be working in some capacity but certainly could do with being cooler at times. Bathroom more of a 'pod' which you step up into but toilet/shower/sink available so cant really argue. TV perfectly adequate for watching , dont think you can add chromecasts or anything but I didnt try so cant fully comment. Plenty of plugs round the room, was a cube to use for plugging in kettle and had some USB ports too so very handy. Hotel perfect for going to the excel, not close to much else except the airport and cable car. Would I use it again, probably just hope the check in people have learnt a bit more by then.
Read more
Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 2 days ago
Hi Rachael, Thank you so much for sharing your experience with us. I am very saddened to read you had some trouble during your arrival and sincerely apologise for this on behalf of the team. As much as we hate to make excuses, we do have a very new team with us and they are doing their absolute best, so please be patient with us and we hope to see you back soon for more pleasantly memorable experience. Warm regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luce H wrote a review Jul 2022
1 contribution
Booked a room at the Ibis docklands for a concert at the 02, arrived at 4pm the room was supposed to be ready at 3pm, unorganised and the hotel was dirty. The room was not ready until 5pm which made us late for our plans. I paid £258 upfront, asked for a refund as the room was so late, staff refused. Finally got to the room at 5pm, the room was dirty, the areas of the hotel leading to the rooms were dirty. Extremely poor value for money, refused to stay in the room & left, sent a complaint email and no response after over a week. Would not recommend this hotel! Poor service, dirty, unorganised and ruined our weekend away!
Read more
Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 12 Jul 2022
Hi luceh649, Thank you for sharing your feedback with us. I am extremely saddened to read that your experience was far from what our associates strive to provide. I have been assured that our General Manager has contacted you directly few days back and discussed the concerning points. I once again wish to assure you that we have processed the refund and take appropriate steps to avoid this in reoccurring in the future. Once again I apologise for all the inconvenience caused and we do hope you can give us another try in the future to show a true ibis spirit and passion for hospitality. Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davib m wrote a review Jul 2022
2 contributions
I stayed in room 444 on 04 & 05 July. Badly bitten by bed bugs. Tried to contact the hotel by phone when I got home so they could clean the room and prevent other guests from suffering the same fate. Straight to 'hold' music, was on hold for ages, gave up. !!!
Read more
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 9 Jul 2022
Hi Davib m, Thank you for your feedback and bringing this matter to our attention. I am extremely saddened and concerned to read about your experience with us- and cannot express my sympathy enough on this occasion. I wish to assure you that we have taken appropriate actions and this is being investigated by professionals who will take preventative actions as needed. I am also very sad to see you had difficulty getting through to our team via phone, this is definitely not normal, however on rear occasion we receive increased volume of calls which I believe had caused such a long wait for you to reach us. Please accept our sincere apologies for the inconvenience caused. Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ScotSGold wrote a review Jul 2022
British Columbia, Canada28 contributions5 helpful votes
Nice and easy to find, only minutes from the DLR, Excel and not too far from the O2. The room was clean, tidy and had one of the best showers I’ve used in a hotel in ages; even mentioned it on check out!
Read more
Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Not sure about all rooms but the one I had, had a good view of the docks
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 6 Jul 2022
Hi ScotSGold, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you! Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joost wrote a review Jul 2022
1 contribution
Oana at reception made my first day at this hotel. I was ealry and generally this hotel only allows guests as of 15:00. Upon learning my ALL status, she found me an early cleaned room and provided me with an espresso while waiting. In all my years of being an ALL member, I have never had such a nice and friendly reception.
Read more
Date of stay: July 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Canal view is the nicest
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 4 Jul 2022
Hi 719joostv, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you! Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
phileasfoggtmc wrote a review Jul 2022
Nottingham, United Kingdom235 contributions196 helpful votes
This is a mid-range / budget hotel next to ExCel - normally nearer £100 than over £200 but thats the current price of London hotels. 5 mins walk from the newly opened Elizabeth line meant Liverpool St / Moorgate was only about 10 mins tube ridge away making it very accessible. Hotel was clean and modern, but good little bar area and buffet breakfast. Rooms were fine (with strange 'step up' bathroom - like getting into a caravan), but all in all a decent enough stay
Read more
Date of stay: June 2022
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 4 Jul 2022
Hi phileasfoggtmc, Thanks so much for sharing you experience! so nice to read you enjoyed our welcome. We would love to have you round again soon :) Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lorna_3007 wrote a review Jul 2022
Glasgow, United Kingdom2 contributions
Initial check in was smooth but we weren’t told anything by the male staff member including the Wi-Fi details or the need to use the room key to activate the lifts. On entering my room I found the window looked out directly on to a wall making the room very dark and feel claustrophobic. I’d booked two rooms and the other room was slightly better but not much. I politely asked at reception if there was another room available with a better outlook as we were staying three nights and have to say Magda at reception was fantastic. She moved me to a room with a view of the river with no problem at all and didn’t make me feel guilty or awkward for the request. My friends in the other room I’d booked also asked if they could move to a similar room and their request was also accommodated in the same excellent manner by Magda. She was lovely to deal with and very friendly.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 4 Jul 2022
Hi lorna_3007, Thanks so much for sharing your thoughts! So pleased to see you were looked after by Magda and the rest of the team. Hope to see you back soon in house. Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gilera wrote a review Jun 2022
1 contribution
It was such a pleasure to stay at ibis for the concert. I greatly appreciated the free bag storage. Lovely bedroom, not the best view from the window but wasn’t a concern at all. Would stay again for sure!
Read more
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 4 Jul 2022
Hi gilera19, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aseel K wrote a review Jun 2022
2 contributions
The only reason why I’m rating it as poor was because they said they had no record of my reservation, despite having booked and paid in full a week prior to check in and checking in online on the day ( which resulted in another 40 pounds being taken that are yet to be refunded) ! I arrived at the hotel and they said my booking was not there, I showed them the emails and the booking on their official app, but they were unable to find it. When I asked if they can just find me a room and accommodate me regardless ( as I had booked a twin room) they said the hotel was full ! I had to go to an event on the day so I had to leave my bags and come back at 11pm in the hope of it being sorted! I come back at 11 pm, they still were not able to find the booking and they had no room for me to stay in ! As I had no where to go, one of the night staff was kind enough to look again, and he found me a single accessible room to stay in! I had contacted them on the following day prior to check out and was asked to email them so they can refund me and look into the matter, which I did do, and I am yet to hear from them ! The total amount of my stay and the additional 40 pounds that I paid was all for nothing !
Read more
Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Aurelija Revuckaite - GEM, Other at ibis London Excel Docklands
Responded 4 Jul 2022
Hi Aseel K, Thank you for your review. Glad to read the location worked for you but saddened to read you have faced a few issues during your arrival. For this I sincerely apologise on behalf of the entire team. As much as we hate to make excuses, we have sadly faced major system issues on the day that has unfortunately affected your booking. This is definitely not normal and we hope you give us another chance in the future. Kind regards, Aurelija Revuckaite Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$119 - US$226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor london excel, ibis london
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
278
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about ibis London Excel Docklands
Which popular attractions are close to ibis London Excel Docklands?
Nearby attractions include Locked In A Room (0.3 km), City Hall (0.4 km), and Royal Victoria Dock and Bridge (0.3 km).
What are some of the property amenities at ibis London Excel Docklands?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at ibis London Excel Docklands?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at ibis London Excel Docklands?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ibis London Excel Docklands?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to ibis London Excel Docklands?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are any cleaning services offered at ibis London Excel Docklands?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at ibis London Excel Docklands?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to ibis London Excel Docklands?
Many travellers enjoy visiting Tower of London (6.8 km), Old Royal Naval College (3.3 km), and HMS Belfast (7.2 km).
Does ibis London Excel Docklands have any great views?
Yes, guests often enjoy the harbour view available here.
Is ibis London Excel Docklands accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.