We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

DoubleTree by Hilton Hotel London ExCel

Show Prices
#267 of 1,090 Hotels in London
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

729 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for DoubleTree by Hilton Hotel London ExCel
See the most recent reviews
Showing 665: English reviews
London, United Kingdom
Reviewed 20 June 2016

Good stay and close to excel for conventions. Stayed here for LSCC in February. Very pricey to stay did not get breakfast as included as was more. We shopped at Tesco for supplies and ordered takeaway or ate out for dinner.

 Report
Helpful?
Thank Blake H
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Blake H Thank you for your review, I am pleased that you found our hotel to be of a good standard, and enjoyed our location close to the ExCel. It's a real shame you didn't give our breakfast a try, at just £10 upgrade you have access to our DoubleTree breakfast, cooked English buffet, cereals, fresh homemade smoothies &...

Cordoba, Spain
Reviewed 19 June 2016

Overall my short stay was enjoyable. The room itself was excellent and the bed really comfortable. Staff were incredibly helpful which, as a sole female traveller was welcomed. However, the quality of the restaurant evening meal (for myself and four family members) was only average. Breakfast was far better and the early opening time of 6.30 am much appreciated in...

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank SylviaMary2014
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear SylviaMary2014 Thank you so very much for your detailed feedback. It is a pleasure to hear from all our guests, feedback such as yours is so vital for myself and all the team to continually review and evolve the products and services we provide, so I sincerely thank you. I was very pleased to read you found your short...

Philadelphia, United States
Reviewed 18 June 2016

This hotel is clean, adequate and very convenient to attend meetings at the Excel which is a 5 minute walk away. Access to the tube system (DLR station) is 10 minute walk and 20-30 minutes to central London.

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank Michael M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Michael M, Thank you for taking the time to write a review of your recent stay, and we are very pleased that you enjoyed your overall stay and our proximity to the ExCel centre. If you are in the local area again we do hope you will choose to stay with us again. Kindest Regards Mike Mason-Shaw General Manager

London, England, United Kingdom
Reviewed 18 June 2016

This is a solid 4* hotel! Staff were friendly as always & the food was above expectations. - Easy Check-In - Was offered a room upgrade based on my HHonors status - Cannot fault the quality of the room or food. Cons: - Slow check-out, could do with more staff at the front desk.

 Report
Helpful?
Thank Jake I
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jake I, Thank you for a 5 star review! I was so very happy to note how much you enjoyed our hospitality and food quality. Equally I was also pleased to read as a Hilton Honors member you enjoyed your upgraded room. I also appreciate your comments regarding time taken for checkout, I apologise during your stay this was...

Edinburgh, United Kingdom
Reviewed 18 June 2016

I have started staying at Hilton Hotels more regularly with work, however this was my first trip to the DoubleTree by Hilton, London Excel. Unfortunately I wasn't massively impressed. At check-in I asked for a room looking onto the water and was told that the only room available was a twin room but I was assured that the beds were...

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank Internship10
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Internship 10, Thank you your review and feedback. Firstly, I would like to sincerely apologise for your experience during your stay with us. As a new DoubleTree by Hilton we do pride our selves on our quality, and I apologise profusely if your stay with us was anything less than our usual high standards. I understand that you have...

Southampton
Reviewed 18 June 2016

Stayed here for 1 night. Arrived via Docklands Light Railway and a short walk to hotel. My room faced the airport and there was some noise during the early evening when planes took off. Rooms are on the small side but beautifully furnished and with tea and coffee facilities. Very clean and a lovely bed. Had four hard pillows which...

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank Richard W
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Richard W, Thank you for your review and endorsement of our hotel and team. I was so very pleased that you enjoyed your room design and bed quality, and our DoubleTree breakfast. I apologise if there was any noise issues with the local airport, this is most unusual as all rooms do have triple glazing and we very frequently...

A TripAdvisor Member
1 review
Reviewed 18 June 2016

This property is head and shoulders above other hotels within a mile radius. Great location, convenient amenities, easy access to London City Airport, free parking space; polite, friendly & professional staff. Good size, clean & balanced rooms. If you love your breakfast & relaxing evening meal, please give this property a serious consideration; not to forget, the bar.

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank A TripAdvisor Member
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Thank you for such a compelling review. I was particularly pleased with your overall endorsement and for that you have our considered thanks. As a team we are all focused on creating heartfelt experiences for our guests, and it is nice to know you feel we are the best hotel within the locale, this view certainly supports our teams efforts...

Colchester, United Kingdom
Reviewed 18 June 2016

Staff friendly, good location for access into london and london City airport. The air con in room very noisy so had to switch off making room very hot. Had early breakfast as soon as open. Good choice of food but hot food good have been hotter

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank F9043KZsueg
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear F9043KZsueg Thank you for your review. I was pleased to note you thought my team were friendly, breakfast offered a good choice, and you enjoyed our proximity to London City Airport. Your comments regarding your in room environmental controls will be shared with our facilities team and I am positive remedial actions can be taken for future guests. I...

Switzerland
Reviewed 17 June 2016

A new, clean and quality service hotel. Rooms were quite comfortable, very clean with efficient internet and pleasant inroom facilities. General areas in the hotel were pleasantly decorated and spacious, a very relaxing stay. Also, the staff were most professional and helpful throughout.

Review collected in partnership with DoubleTree by Hilton
 Report
Helpful?
Thank Schumie2209
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Schumie2209, Thank you for your warm hearted review, I was very pleased that you enjoyed your stay and proximity to the London City Airport. For all our guests, we hope that they have a comfortable and relaxing stay, with clean rooms, quality relaxing public areas and attentive service, and for your time with us it sounds like we achieved...

Sintra, Portugal
Reviewed 17 June 2016

Amazing hotel, great staff, great food, great service. Had such a great experience here that made me forget the distance to the city centre (which actually was about 25-30 minutes by train/underground and the hotel is conveniently located just a 3 minutes walk from the train station. A warm welcome with some delicious chocolate cookies at the reception, which we...

 Report
Helpful?
Thank HelenaE_40
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear HelenaE_40 Wow thank you for such an amazing review! It is so great to know your experience with our hotel and team was so refreshingly engaging. I was very pleased with your recognition of our hospitality, breakfast, and food services. And of course our signature cookies, they really are addictively good! Next time you are in London we certainly...

431 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (172)
Viewed
Room/Suite (33)
Viewed
Hotel & Grounds (35)
Viewed
Dining (13)
Viewed
Bathroom (8)
Viewed
View from Room (7)
Viewed
Other (76)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (224)
Viewed
Amenities (19)
Viewed
Deluxe Room (32)
Viewed
Double Room (29)
Viewed
Dining (33)
Viewed
Suite (46)
Viewed
The Hotel (36)
Viewed
Twin (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (14)
Viewed
Dining (7)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
View from Room (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
Aloft London Excel
Aloft London Excel
#255 of 1,090 in London
1,760 reviews
City of London
DoubleTree by Hilton Hotel London -Tower of London
Show Prices
Show Prices
Show Prices
Docklands / Canary Wharf / Isle of Dogs
Premier Inn London Docklands (Excel) Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: RM486 - RM1,688 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Hotwire, Agoda, Priceline, TravelUp, Booking.com, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your DoubleTree by Hilton Hotel London ExCel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#199 Luxury Hotel in London
#343 Business Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
44 questions
Ask a question
warwickshire
over a year ago
berkshire
8 months ago
County Wexford, Ireland
10 months ago

See all questions (44)

Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a river or city view room”
927DavidS, 18 Apr 2017 | Read review
“go for a suite on the river side”
dimu007, 18 Apr 2017 | Read review
“534 was a good sized suite with a view of the river”
  • Room layouts in other wing and 947 faces the back of the hotel
  • Layout of rooms on one wing where 534 faces the river
  • Layout of suite 534
AngusJ, 15 Apr 2017 | Read review
“Ask for one overlooking the River.”
WoodsySouthampton, 12 Apr 2017 | Read review
“Pay the extra for a water view, it's lovely.”
garygeorge3, 14 Mar 2017 | Read review
5 of 5