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Novotel London ExCeL

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#301 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Novotel London ExCeL
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2,166 Reviews from our TripAdvisor Community

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Showing 1,722: English reviews
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Brighton, United Kingdom
Reviewed yesterday NEW

we never use any other hotels aside form the acor group of hotels.very satisfied in all aspects.the room is amazing .the cleanliness is par excellent.my kids always love to stay in the hotel as it is child friendly .the breakfast is to die for.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank junjunmedran
Crawley
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

We were only staying for one night over the weekend of the 4th February and arrived in the (very secure) car park. Signage to the Reception area was nice and clear and we were greeted by very polite, smart and friendly staff. The hotel is very modern and extremely clean. Our room (307) was spacious, with a hairdryer, plug sockets,...

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Helpful?
1Thank CrawleyEagle
About Hotel's Favourite Review
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this nice review and great score. We are delighted that you enjoyed staying in our hotel but and really appreciate that you highlighted the friendliness of our staff. Our team is looking forward to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

London, United Kingdom
Reviewed 3 days ago NEW

Arrived around 5pm Easter Sunday met my date. Planned a really nice Sunday evening and bank holiday Hotel was a beautiful start was quite shocked to be hit with two parking tickets for £32 £16 per vehicle, would never have driven if I known hotel guest paid to park. It was a tiny car park We went for a short...

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Helpful?
Thank Cheryl J
Geneva, Switzerland
Reviewed 3 days ago NEW

Review collected in partnership with Novotel Hotels
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Helpful?
Thank stefanobF232PJ
Marbella, Spain
Reviewed 4 days ago NEW

This hotel has building works going on until summer 2018, the noise of jack hammers of something similar is unbearable. The hotel should be shut during these renovations as I had to move to another hotel. Alternatively there should be a notice on the wesbite and with booking.com etc to advise people.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank gregoryw174
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for sharing your experience with us. We are very sorry to hear that your stay had been disturbed by the refurbishment works. Hence, you had to move to another property. Please kindly note that the refurbishment works, which will be completed by mid summer this year, are advertised and displayed on Novotel's website. Once again, thank you for...

Nottingham, England, United Kingdom
Reviewed 5 days ago NEWvia mobile

Pretty cheap for where it is. Quite clean, modern etc with good staff. Can't grumble given how much very average hotels can be. Pizza restaurant was pretty good too. I'd stay here again so guess that sums it up.

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Helpful?
Thank Dan F
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for your feedback Dan. We are delighted that you had a lovely stay and that you loved our new pizza concept as well. Indeed, the pizza is delicious. We look forward to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

Hatfield, United Kingdom
Reviewed 5 days ago NEW

Very nice hotel, the rooms were very clean, brilliant location and very easy to get to the 02 car parking was very well priced at £16 for the night. Staff were very helpful and professional. I would stay here again.

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Helpful?
Thank Thumberlina2009
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

5 out of 5, wow! Thanks for this great score and lovely comment. We are delighted that you enjoyed your stay with us and hope to welcoming you again. Kind regards, Noemi Szecsenyi

Elkridge, Maryland
Reviewed 1 week ago

The location of the hotel is great, less than 100 meters to London Excel, walking distance to the DLR to connect to the Tube at canning Town. Transportation is easy. The Emirates like is 100 meters away, that will take you to O2, shops and restaurants are all around, UBER accessible. The ambiance of the location is great. Avoid rooms...

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Helpful?
Thank Klincher
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you for taking the time to share your experience with us. We are very sorry to hear that your experience did not fully meet your expectations and really appreciate that you brought all those issues to our attention. Hence, we have the opportunity to improve our services. We did take your feedback fully on board and we work really...

braintree, essex
Reviewed 1 week ago via mobile

Lovely hotel. We stayed in a recently refurbished room, ultra modern, comfortable bed. Staff very polite and friendly and had a wonderful breakfast included. Would stay here again when visiting 02. Easy to get to 02 just get on the Emirates cable car.

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Helpful?
Thank unbiased-review
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this great review and score. We are delighted that you had a pleasant stay and especially happy that you loved our brand new room. They are indeed lovely and very comfortable. We are looking forward to your next visit. Kind regards, Noemi Szecsenyi

Leicester, United Kingdom
Reviewed 1 week ago

Convenient, helpful staff, fridge in room, modern bathroom fittings, comfortable beds, cleaverly thought out design, great view. My autistic son loved this room, so helpful to have a fridge in room so I could store gluten free and dairy free items. Very reasonable price. Emerate cable cars across the way, nearby Tesco and local shop. Restaurant top deck had beautiful...

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Helpful?
Thank Sarah M

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: British, International, European, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: RM518 - RM1,442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#43 Green Hotel in London
#221 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
32 questions
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Questions? Get answers from Novotel London ExCeL staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view was beautiful think we were 347 , we could see the Sunbourne Yacht and the Emirates cable cars”
CherylJ_12, 24 Apr 2017 | Read review
“Ask for view on morning of day you intend to check in so it can be allocated to you”
J3156HDsarahm, 18 Apr 2017 | Read review
“Try to get a Dockside view”
Jaspertom, 10 Apr 2017 | Read review
“Check where the drilling is :-)”
johnrr259, 8 Mar 2017 | Read review
“probably overlooking the water at the back would be quieter, I was woken up by dustbin's being emptied at the front of the hotel.”
831JohnS831, 4 Mar 2017 | Read review
5 of 5