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Holiday Inn London - West

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Holiday Inn London - West
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536 Reviews from our TripAdvisor Community

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Showing 384: English reviews
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london
Reviewed yesterday NEW

Attended two business meetings to Holiday Inn London West recently and was sent a nasty surprise of £200 charge for parking. The receptionist and on duty manager were polite when I approached them with it, but unhelpful. No business friendly experience at all.

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Helpful?
Thank altin71
Reviewed 4 days ago NEW

Recommended , a very personal hotel, staff great . Bar staff always attentive , Ivaylo a real character always on the move, very welcoming and customer service is exceptional. Food menu restricted but service make up for the lack of menu, quality of food is good. Assistant sales director always available and often greets returning guests.

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Helpful?
Thank Mark H
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Mark H, Thank you so much for taking the time in reviewing our property. Ivaylo is indeed one of the many great employees we have in the hotel, i will personally make sure to share with him your kind words and to thank him for his great job. I am sorry to hear that you find the restaurant food...

Reviewed 4 days ago NEWvia mobile

It was my first visit to london and couldnt have been better without the holiday inn hotel and their staff, Andrien, Petya, Sandor, Renata, was our favorite, full support at the reception and not to forget Handy my travel guide. Too good experience

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Helpful?
Thank Ezaz K
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Ezaz K, Thank you for taking the time in writing this exceptional review. We are very pleased and proud to hear that on your first visit in our hotel you have already found your favorite members of staff. It comes without saying that we are continuously looking forward on delivering the best service and customer care, thanks to you...

Shaftesbury, United Kingdom
Reviewed 5 days ago NEWvia mobile

This place gets better and better every time I come here. Once again, Dan was the man! No ask was too big or small for this extremely hard working gentleman or the rest of his team. The rooms and corridors are always spotless, the staff are very helpful and friendly and the management treat all guests and employees with a...

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Helpful?
Thank Ash M
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Ash M, Allow me to thank you so much for taking the time in writing this very valuable for us review as the good and kind words that you use in describing the hard work of our employees and Managers is beyond anything else that we could have wished and striven for. I will make sure to personally forward...

Hartlepool, United Kingdom
Reviewed 1 week ago via mobile

Stayed for 5 nights and it was a very comfortable and pleasant stay, the room was very clean and everything was working properly. Good location if willing to use the local transportation. Staff were more than helpful.

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Helpful?
1Thank DWF41
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear DWF41, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and hope you will visit us again. Best Regards, Denis Nikolov Executive Assistant Manager

Reviewed 1 week ago via mobile

Just on our way home from visiting! It was a brilliant trip, I was worried about booking something too far out but actually it was a perfect location. It's a 2 minute walk from North Acton station and it's got several shops located nearby, subway, coffee shop and a Starbucks inside the hotel! The room was a little outdated but...

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Helpful?
Thank Victoria C
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Victoria C, Thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay overall and the surrounding area. We look forward to welcoming you back again soon. Best regards Denis Nikolov Executive Assistant Manager

High Wycombe, United Kingdom
Reviewed 1 week ago

I checked in and was made very welcome went to my room and started work which I needed printed for the next day went to reception and spoke to Sam very helpful. I've only been onsite for a short time but I'm very impressed with the staff I've encountered. I'm staying for 5 night and I think they are going...

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Helpful?
Thank Paul M
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Paul M, Thank you so much for your lovely review. I will be sure to pass your feedback on to the team and in particular Sam. it is great to read that we exceeded expectation and we look forward to welcoming you back again soon. Best regards Denis Nikolov Executive Assistant Manager

Romania
Reviewed 1 week ago via mobile

Good staff,Cristian was the best,very friendly and helpfull. Good breakfast, nice view from the top of the hotel,the wi-fi working very good. We enjoy the stay and the hotel. We will come back next year.

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Helpful?
Thank muceadan
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Muceadan, Thank you for taking the time to review your recent stay. We are very happy to read that your experience with us was very positive starting from your check-in with our member of staff Christian led by a good breakfast, a nice view and a good wi-fi. I will make sure to pass on my thanks and your...

Reviewed 2 weeks ago via mobile

Amazing venue! So close to the station and amenaties too. Everyone was so helpful especially Dan who done everything in his power to cater for everyone and was so bubbly would definitely come back again thank you :))

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Helpful?
Thank Kaylee B
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Kaylee B, Thank you for taking the time to review your recent visit. We are very glad to read that your experience of the conference facilities was a positive one. We are happy to hear such nice words about our member of staff, Dan can indeed be bubbly and it only shows how much he cares about our guests,...

Reviewed 2 weeks ago via mobile

Had a standard room and it matched exactly the 360 degree preview available here on TripAdvisor. As the category tells it is standard, nothing special to mention. The room was clean and the shower was spacious. The A/C was cooking me regardless what I entered. Only now I noticed that other reviewers had the same issue the week before already....

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Helpful?
Thank Soeren S
Denis N, Manager at Holiday Inn London - West, responded to this review

Dear Soeren S, Thank you for taking the time to review your stay with us. I am happy to hear that you found the room the same as it is presented here on TripAdvisor. I am deeply sorry to read that your room was too warm. I would appreciate if you could let me know the room number in which...

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Amenities

Highlights
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - west with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five minute walk from the hotel). Book a room with us and you'll be guaranteeing a memorable stay experience. ... more   less 

Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Region: United Kingdom > England > London
Price Range: RM425 - RM873 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - West 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Hotel Style:
#230 Business Hotel in London
#368 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - West staff and other travellers.
21 questions
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Questions? Get answers from Holiday Inn London - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the A/C is working!!”
 of 5 bubbles EmberDJ, 3 Mar 2017 | Read review
“Shop around, with some effort you could get better for same money”
 of 5 bubbles 335daneb, 28 Feb 2017 | Read review
“Keep away from the Food, the interent just needs to be often reconnected.”
 of 5 bubbles hidden01, 23 Jan 2017 | Read review
“Quiet rooms are on the car park side”
 of 5 bubbles NickS251, 29 Dec 2016 | Read review
“please contact Sam for any problems”
 of 5 bubbles AshOlayan, 25 Dec 2016 | Read review
5 of 5