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Park Grand London Hyde Park

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#263 of 1,089 Hotels in London
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Park Grand London Hyde Park
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1,885 Reviews from our TripAdvisor Community

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Showing 1,703: English reviews
Reviewed 25 July 2016 via mobile

A shaftesbury group hotel again with the same excuses apparently. Based on my 100% failure rate with this group do not expect to actually stay in this hotel! As this is the best in the group im unlikely to be happy with what im paying for! Had to wait 15 minutes for a taxi to arrive to transport me to...

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Helpful?
Thank GrahamH1971
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear GrahamH1971 , Thank you for your review following your experience with us at The Park Grand London Hyde Park Hotel. It is with deep regret to read about your unsatisfactory experience you had with us and we can guarantee you that it is not reflective of the service that we have become renowned for. We appreciate all kinds of...

Nashville
Reviewed 23 July 2016 via mobile

We had a lovely stay in the Park Grand London Hyde Park Hotel. Everyone there was so hospitable. The breakfast was delicious and a great way to start the day. Our family room with two double beds worked great for our family of four with two teenagers. Great location as well. We would be happy to return.

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2Thank J T
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear J T , Thank you for choosing the hospitality of The Park Grand London Hyde Park Hotel and for sharing a wonderful feedback on TripAdvisor community. We are very glad that you had a terrific stay and that you enjoyed our brilliant location in the very heart of London as well as the warm service provided by our proud...

London, United Kingdom
Reviewed 22 July 2016 via mobile

Ravi Dasondi and Zain have been absolutely fantastic. I work in customer services and the level of service I received was world class. I arrived late and my booking had been cancelled due to my own fault as the card I used didn't have sufficient funds but that didnt faze Ravi and zain... wht a couple of stars.. I stay...

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1Thank azadshah
GurdeepsinghSENATOR, General Manager at Park Grand London Hyde Park, responded to this review

Dear Azadshah , We thank you so much for sharing this wonderful review following your recent visit to The Park Grand London Hyde Park Hotel . We are truly grateful for your recommendation and it serves as a wonderful reward to hear that our commitment to delivering a warm and professional service did not go unnoticed during your stay. The...

Washington DC, District of Columbia
Reviewed 21 July 2016 via mobile

Staff was pleasant and accommodating but the single room is tiny. Bathroom and shower are also really small. The water pressure was great! I was disappointed. Also an unusual thing is they charge the whole amount for the room up front and you have to call your travel agent if you want to adjust the length of your stay (even...

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Helpful?
Thank run4ace
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Run4ace , Thank you for taking your time to write a review on TripAdvisor community . It is to our greatest disappointment to read that your overall experience was directly affected by the oversights in your room and for this we want to extend our unreserved apologies. Be absolutely assured that , Park Grand London Hyde Park offers a...

Virginia
Reviewed 21 July 2016

Terrific location just three or so blocks from Paddington Station. Very professional staff with terrific customer service. They greeted us after a long trip from the U.S. with great courtesy and allowed us to check into our room several hours early and also stored our bags while we explored London. The breakfast is excellent, but can get crowded so you...

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2Thank s0sthenes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear S0sthenes , Thank you very much for taking the time to write a review on TripAdvisor following your recent stay with us at The Park Grand London Hyde Park Hotel . We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to...

Reviewed 19 July 2016 via mobile

I was recommended this hotel by my friend . I stayed here for 7 nights . I overall very happy with my stay . Can't complain anything. All staff are very friendly and especially Miss Adriana, Mr Sakar and Mr Lucian . I am so thankful that they helped me to buy my Samsung S7 from John lewis and they...

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1Thank MKPANDIOK M
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear MKPANDIOK M , Thank you very much for taking the time to share this wonderful feedback on TripAdvisor following your recent stay with us at The Park Grand London Hyde Park . It is truly rewarding for all of us to learn that our commitment to delivering a warm and professional service did not go unnoticed and this will...

Gosport, United Kingdom
Reviewed 19 July 2016

Stayed at this hotel with my daughter as we were going to BST . The hotel is ideally situated for this. On arrival we were told our room wasn't ready so we waited , we were offered a beverage whilst waiting and the staff were extremely apologetic. The reception staff told us our room was ready but on entering the...

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1Thank fuzznut
GurdeepsinghSENATOR, General Manager at Park Grand London Hyde Park, responded to this review

Dear fuzznut , Thank you for choosing The Park Grand London Hyde Park , and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for...

Crediton, United Kingdom
Reviewed 17 July 2016 via mobile

10 minute walk from Paddington in quite a nice area this is a modernised hotel with a small bar area serving a small selection of dishes. Nice restaurant area and very warmly received by all staff. A good alternative sat price wise in between the 4 star chain hotels and the many 2 star ones you probably don't want to...

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1Thank Alan O
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Alan O , On behalf of The Park Grand Grand London Hyde Park team , we would like to thank you for reviewing our hotel on TripAdvisor . We are very glad that you enjoyed your stay and our brilliant location in the very heart of London as well as the warm service. Our team truly thrilled with your...

Buckinghamshire, United Kingdom
Reviewed 16 July 2016

I normally don,t leave negative feedback but i would have to for this time because my problem was really annoying and it made my journey a bit unpleasant. I stayed in room 502 with my family member and we came to know that we can not close the windows of our room, A boy "staff member" came around 1:30 who...

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Helpful?
Thank david b
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear David b , Thank you for taking your time to write a review on TripAdvisor community . It is to our greatest disappointment to read that your overall experience was directly affected by the inexcusable oversights in your room and for this we want to extend our unreserved apologies. Be absolutely assured that this has already been addressed with...

Mannheim, Germany
Reviewed 15 July 2016 via mobile

I am regularly staying at that hotel during my business trips. It's well situated near Paddington station, it is the perfect starting point for sight seeing as well as business trips. Sakar and his colleagues are always very friendly and helpful and help every guest to have a pleasant stay. I really can recommend that one

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Helpful?
1Thank skinnermike
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Skinnermike , It is a great pleasure to read about your regular visits at The Park Grand London Hyde Park . I am delighted that you found the service to be excellent, the rooms well appointed, the ambiance, and attentive staff have made this a memorable experience for you. Sakar and rest of the team received your feedback with...

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Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
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  • Restaurant
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  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: RM591 - RM1,301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Hyde Park 4*
Number of rooms: 119
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Hotel Style:
#196 Luxury Hotel in London
#218 Business Hotel in London
#253 Family Hotel in London
#350 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Park Grand London Hyde Park staff and other travellers.
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Questions? Get answers from Park Grand London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“front faceing rooms , great view”
121shashankg, 17 Apr 2017 | Read review
“Choose a different hotel”
phallett, 11 Apr 2017 | Read review
“Rooms at the front of the hotel might suffer from traffic noise from the street, but it wasn't enough to keep up awake at night.”
MrsPumba, 5 Apr 2017 | Read review
“Duplex rooms have huge king size comfortable bed and have mezzanine levels”
107shauns, 30 Mar 2017 | Read review
“Club doubles are really good value”
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5 of 5