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Spent two nights during a business trip. Liked the fact you can do a quick check in without standing in queue. Rooms are small but enough for a short visit. Bed is comfortable. Breakfast is a disappointment, not worth paying for it. Pretty much a...More
The hotel is on the site of an old hospital it uses the building but it has been refurb as quite modern, I use a powered wheel chair that folds quite small but is heavy on arriving by taxi from Euston a member off staff...More
Items taken from my room, reported to Hotel & Police, disappointed that during a business trip to London the hotel do not take security seriously for there quests. Dealing with this issue whilst working in London was not what I needed - no further contact...More
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This is the second time I've stayed here. I returned because the first visit was enjoyable. Great location for this hotel, right next to Westminster Bridge, Hop on and Hop off tours, Waterloo station, London Eye and River Thames ferry tours. Staff very friendly, breakfast...More
I stayed here from Sept 9-15 at room 120 but VERY VERY disappointed for the lost of my money inside my room. Here are the fact
1. Yes, i put the money inside my unlocked luggage but the fact that someone with access card can...More
Response from CeruleanBlueSky | Reviewed this property |
The Waterloo reception staff are very obliging. Their official policy is 2 however if your room is ready you may be able to. We were early and unable to check in but left our bags with reception while we went out. They lock... More
The Waterloo reception staff are very obliging. Their official policy is 2 however if your room is ready you may be able to. We were early and unable to check in but left our bags with reception while we went out. They lock them in a secure room for you to collect when you are ready.
The staff there are so helpful.