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My boyfriend went to check us in whilst I stayed with the car. When he got to reception he was told that there was no booking under my name, so I was told to come in with ID. When I got to reception the lady...More
We stayed here for one night. The room was clean and comfy, but we were in trouble with the shower. We used it twice and always the water was coming boiling or freezing. It was absolutely impossible to get a medium temperature. Staff was quite...More
Stayed here with a friend. The rooms are basic but clean and comfortable. The best thing was the really friendly staff who went above and beyond to help me when my phone died and I couldn't access my train e-ticket. Fantastic value and good location...More
Response from PemburyGSM, Front Office Manager at Pembury HotelResponded 4 weeks ago
Many thanks for the good review. we are hoping to see you again in Pembury Hotel.
From the time we checked in to this hotel, to walking up the corridors reminiscent of a urine infested old people's home coupled with an unbearable heat, we knew that this was going to be an experience.
The room (more like a closet) was nothing...More
Response from PemburyGSM, Guest Relations Manager at Pembury HotelResponded 23 November 2017
Many thanks for your review. We are sorry to hear about your perception of our hotel. We will investigate, and cascade the information to the relevant departments.
Should you stay in our hotel again, don't hesitate to contact one of our duty managers who are...More
The room was a basement room, which when we walked in was absolutely freezing & the radiator wasn’t on. Baring in mind this was the smallest hotel room I’ve ever stayed in you’d think it would hold the heat a bit better. Couldn’t use the...More
Response from Goran K, Guest Relations Manager at Pembury HotelResponded 14 November 2017
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management....More
Response from EuniceFaria | Reviewed this property |
I tried to complain there, there was no book to write, the manager not available, they gave me his email and he never replied. I have photos of the horrible things that were in my supposed to be clean room.