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Pembury Hotel

416 reviews
#892 of 1,081 Hotels in London
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Traveller (141)
Room & Suite (62)
Dining (27)
Overview
  • Excellent5%
  • Very good27%
  • Average35%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Breakfast included
Non-Smoking Hotel
Bar/Lounge
Free Parking
Air Conditioning
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (416)Write a Review
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All reviewsfinsbury park stationalexandra palaceshort staybooked this hotelwould stay againone night staytea and coffeetubepubs
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1 - 5 of 245 reviews
Reviewed 1 week ago via mobile

My boyfriend went to check us in whilst I stayed with the car. When he got to reception he was told that there was no booking under my name, so I was told to come in with ID. When I got to reception the lady...More

Thank Georgia B
Reviewed 1 week ago via mobile

We stayed here for one night. The room was clean and comfy, but we were in trouble with the shower. We used it twice and always the water was coming boiling or freezing. It was absolutely impossible to get a medium temperature. Staff was quite...More

Thank Jose M
Reviewed 7 January 2018

Stayed here with a friend. The rooms are basic but clean and comfortable. The best thing was the really friendly staff who went above and beyond to help me when my phone died and I couldn't access my train e-ticket. Fantastic value and good location...More

Thank Jessica55591
Response from PemburyGSM, Front Office Manager at Pembury HotelResponded 4 weeks ago

Many thanks for the good review. we are hoping to see you again in Pembury Hotel. Pembury Team

Reviewed 22 November 2017 via mobile

From the time we checked in to this hotel, to walking up the corridors reminiscent of a urine infested old people's home coupled with an unbearable heat, we knew that this was going to be an experience. The room (more like a closet) was nothing...More

Thank LadyDiKnight
Response from PemburyGSM, Guest Relations Manager at Pembury HotelResponded 23 November 2017

Many thanks for your review. We are sorry to hear about your perception of our hotel. We will investigate, and cascade the information to the relevant departments. Should you stay in our hotel again, don't hesitate to contact one of our duty managers who are...More

Reviewed 13 November 2017 via mobile

The room was a basement room, which when we walked in was absolutely freezing & the radiator wasn’t on. Baring in mind this was the smallest hotel room I’ve ever stayed in you’d think it would hold the heat a bit better. Couldn’t use the...More

Thank laurenlouise182
Response from Goran K, Guest Relations Manager at Pembury HotelResponded 14 November 2017

We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management....More

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About
Amenities
Top amenities
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Things to do
Bar/Lounge
Details
Price range
US$61 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$61 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (141)
Room & Suite (62)
Dining (27)
Questions & Answers
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Francesca G
2 July 2017|
AnswerShow all 4 answers
Response from fac68 | Reviewed this property |
I'm not sure. There were only two on our trip. Maybe try phoning.
1
Vote
metlockz
1 March 2017|
AnswerShow all 2 answers
Response from EuniceFaria | Reviewed this property |
I tried to complain there, there was no book to write, the manager not available, they gave me his email and he never replied. I have photos of the horrible things that were in my supposed to be clean room.
0
Votes
Gmanaz1
7 March 2016|
AnswerShow all 5 answers
Response from Brii63 | Reviewed this property |
About the shuttle I don't know, but from Gatwick there's the Gatwick express to Victoria station and then the blue line to Seven sisters road, Arsenal station. From there it is like 5-10 mins walk.
0
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12
Room Tips
"Cannot comment."
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"You can try asking for a room at the back. I suspect they are bigger (and quieter). I did but didn't get..."
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"A room at the back may not have a view of the park but it will be quieter"
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"Ground floor room are a little noisy."
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