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Astors Hotel

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Astors Hotel
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182 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Vancouver, Canada
Reviewed 19 September 2016

Before my check-in for a 10-night stay, the front-desk manager asked if I had any problems with one of their basement rooms that had an air conditioner that was not working well. I said for the September climate, it would not be a major problem. During my first night, I had a terrible time because the outside temperature was close...

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Helpful?
Thank MichaelZ591
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear Guest, Thank you for leaving your valuable feedback regarding your stay. We are utterly disappointed and equally surprised to hear about your remarks, as this is clearly not a reminiscence of our values and customer service. I have strongly advised for an internal investigation to be conducted to determine the extent of negligence if any, and a review of...

Chennai (Madras), India
Reviewed 13 August 2016 via mobile

I stayed at Astors with 2 friends for 2 nights. Booked a triple room and was expecting the usual double with a 'put me up' so we were both surprised & delighted to find we were given a spacious double room with adjoining double room on the lower ground floor. Plenty of space for the 3 of us, air con,...

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Helpful?
Thank AnnieMac20
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are thrilled to know that you enjoyed your stay thoroughly. Our aim is to please and that is in fact our simple mission statement. All the departments have been conveyed your credits for their good work. It was a pleasure having you...

Saint Louis, Missouri
Reviewed 5 August 2016

Our room was below grade so I was worried about dampness and noise but the room was very nice and quite. The staff was very helpful and stored our bags for a few hours on our check-out day. It is a very short walk from Victoria Coach Station (bus service, such as from Stanstead airport) and a reasonable walk from...

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Helpful?
Thank the5richardsons
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are thrilled to know that you enjoyed your stay thoroughly. Our aim is to please and that is in fact our simple mission statement. All the departments have been conveyed your credits for their good work. It was a pleasure having you...

Reviewed 15 July 2016 via mobile

Ideally located close to Victoria. Nicely presented as well as being clean and tidy. However A/C started leaking during the night, keeping us up as well as soaking anything we had on the table beneath. Also only given one set of towels.

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1Thank GregHodg
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are pleased to know that your stay was satisfactory. We are equally disappointed to hear about your slight concerns, which have been reported to the relevant department as well for immediate action. We keenly look forward to welcome you again soon at...

Reviewed 13 July 2016 via mobile

I know this is England and there's smoking ban but not in this room I had - some persons had been smoking and felt like no effort had been made to de-fumigate the room - it was disgusting - I couldn't sleep even with the windows wide open. Avoid this hotel. It is very poor value for money.

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Helpful?
Thank Dbell679
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We are utterly disappointed and equally surprised to hear about your remarks, as our entire premises are strictly non-smoking and extensively equipped with detectors all around to realize and notify of any foul activities. Our Housekeeping reports and inspections certainly do not reflect either, if any of the...

Battlesbridge, United Kingdom
Reviewed 21 June 2016 via mobile

I booked my stay through LateRooms.com, staying for 1 night on business. I couldn't have made a better choice. I was upgraded to a larger room on the lower ground floor, which may bother some but not me. The room was immaculate. Beds very comfortable. Shower was definitely a power shower! The staff are so friend and personable. I wanted...

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Helpful?
Thank Mike_Battlesbridge
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are thrilled to know that you enjoyed your stay thoroughly. Our aim is to please and that is in fact our simple mission statement. All the departments have been conveyed your credits for their good work. It was a pleasure having you...

Reviewed 20 June 2016 via mobile

Good hotel near Victoria train and bus station. Quiet streets but good selection of restaurants nearby. I was in a basement room but it was very nice and comfortable. Looked like all new carpets from the part of the hotel I saw. My room looked recently refurbished, bedroom and bathroom were very nice. Only slight issue was hot water, it...

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Helpful?
Thank GlenrothesG
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are pleased to know that you enjoyed your stay thoroughly. All the departments have been conveyed your credits for their good work, equally your slight concern has been reported to the relevant department as well for immediate action. It was a pleasure...

Lincoln
Reviewed 14 June 2016

My family booked two rooms at the Astors, both rooms had been newly refurbished, that "New Carpet" smell. All modern and tidy. We stayed in the amazing two floor family room. I have nothing negative to report about this stay. Imran, the manager could not do enough for us, the breakfast area is a little small but we all managed....

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Thank thomas1699
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear Singleton Family, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are thrilled to know that you enjoyed your stay thoroughly. Our aim is to please and that is in fact our simple mission statement. All the departments have been conveyed your credits for their good work. It was a pleasure having...

Reviewed 1 June 2016 via mobile

Astros hotel is situated a 3 minute walk from Victoria train and tube station and near Buckingham palace. The room is very up to date and is really nice like show in the pictures. It was very clean and modern and the beds were really comfortable and I enjoyed the stay. The shower was really cold and their was no...

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Helpful?
Thank Ebe S
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are pleased to know that you enjoyed your stay. We are equally disappointed to hear about your slight concerns which had been reported to the relevant department for immediate action, and the findings indicate there was slight mechanical issue which has been...

Manzanita, Oregon
Reviewed 23 May 2016 via mobile

I've stayed on Ebury Street for years due to the great location and this hotel was a new find that suited our status as a trio of travelers. The first room offered was so stinky with cigarette smoke that we had to ask for another. The second room, though awkward to get to as it was below street level down...

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Helpful?
Thank Sue G
Park A, Guest Relations Manager at Astors Hotel, responded to this review

Dear guest, Thank you for leaving your valuable feedback regarding your stay. We sincerely appreciate the kindness and are pleased to know that you enjoyed your stay thoroughly. All the departments have been conveyed your credits for their good work, equally your slight concern has been reported to the relevant department as well for immediate action. It was a pleasure...

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Staying in Belgravia

Neighbourhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Located in central London in the heart of Belgravia, this private hotel provides a comfortable and friendly accommodation close to Victoria station and many business and tourist attractions. A warm welcome awaits you! ... more   less 

Additional Information about Astors Hotel

Address: 110-112 Ebury Street, London SW1W 9QD, England
Region: United Kingdom > England > London > Belgravia
Price Range: RM710 - RM1,054 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Astors Hotel 3*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from Astors Hotel staff and other travellers.
1 question
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Questions? Get answers from Astors Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid basement rooms, the narrow stairs are dangerout!”
MichaelZ591, 18 Sep 2016 | Read review
“No lifts so ask if you need a ground floor, All rooms are lovely and all newly done”
117lesleyw, 17 May 2016 | Read review
“Rooms on the ground floor are advisable if you have elderly persons or children with you.”
230adeller, 18 Feb 2016 | Read review
“Our room 204 was on the 1st floor (no lift) with no view, ask the receptionist for the free wifi password.”
shaaaggy, 26 Aug 2015 | Read review
“They said they had "nicer" rooms but I would not stay here.”
  • Bathroom door would not open fully
Mikey88, 27 Jul 2015 | Read review
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