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Had a lovely stay last week, spacious and comfortable room. You could tell the hotel had been recently refurbished and was very clean.
All the staff were very friendly and helpful, especially the night porter when we came back late!
We also enjoyed the perks...More
I have been coming here for years to our businessmen's fellowship's dinners - but we stopped a year or so ago due to members complaining. But it's not that bad, though for the wake we attended last week, there were the predictable lumps of carbohydrate...More
A pleasant hotel in a convenient location when travelling. Room was large, very clean and very well maintained and the bathroom was in very good condition This is obviously a busy hotel and the staff are very friendly and helpful. It seems to be on...More
We stayed overnight and we wouldn't have stayed longer.
The reception, bar and restaurant areas were dark, gloomy and uninviting, a lot of bold colours and patterned carpets, very 1970's.
On arrival a pleasant receptionist checked us in, but offered no help with luggage.
I would give this no stars if I could. On a very special occasion I had to spend the night in a separate bed from my wife due to the incompetence of the staff there. We had booked and had confirmed a double and got...More
2 Thank Bumble1980
Response from Gareth S, General Manager at Best Western Brook Hotel NorwichResponded 3 days ago
Many thanks for your recent review of our hotel. I am sorry to hear that you did not get the room you booked, could you please email with some more details, when you stayed & where you booked so that I can look into this...More
US$61 - US$150 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Number of rooms
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