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The exterior of the building looks amazing and the grounds are lovely. Friendly staff.
However, interior is in bad need of a complete modernisation. Everything felt old and tacky. Shower cubicle was tiny 750cm square - not what I would expect from a "luxury superior...More
Response from receptionist58, Manager at Caistor Hall HotelResponded 2 weeks ago
Thank you for your review, we are in the process of putting together a schedule for areas of the hotel that need improvement to be improved. We have recently changed ownership and obviously these things need proper planning inline with what the new owners foresee...More
After staying 2 nights over the weekend we really noticed the difference in atmosphere and staff attitude now there is new management in the hotel. So much more positivity and you can really see the improvements starting to creep in. The key thing is that...More
Thank A TripAdvisor Member
Response from receptionist58, Manager at Caistor Hall HotelResponded 9 April 2018
Thank you for your lovely comments, as you have mentioned we are making the steps towards making the Hotel memorable for the right reasons.
Stayed to celebrate our 29th wedding anniversary, we stayed here on our wedding night, we had the 4 poster bed and jacuzzi bath, all very clean and comfortable. Dinner was delicious as was breakfast. Staff all helpful and nice
Response from receptionist58, Manager at Caistor Hall HotelResponded 1 April 2018
Thank you for your kind comments. We are glad to hear you had an enjoyable stay with us for your anniversary.
It has been 6 months and still I have had no response from the hotel about my complaint, I have not been offered any compensation or even got an apology. They have not replied to my emails and when I call the receptionist says no...More
I had a really enjoyable stay at Caistor Hall. My room was incredibly spacious with a fantastic four poster bed, if a little cold when I first arrived, though it was November. All of the staff were excellent and did all they could to make...More
Thank Dylans D
Response from receptionist58, Manager at Caistor Hall HotelResponded 27 March 2018
Thank you for your review Dylans D. We are glad to hear you enjoyed your stay with us and that you highly regarded the staff and food.