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The Grand Hotel & Spa

Booking.comUS$169*
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#6 of 46 Hotels in York
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,805 Reviews from our TripAdvisor Community

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Showing 3,758: English reviews
Pontefract, England, United Kingdom
Reviewed 12 November 2015 via mobile

Had the most fabulous time. Highly recommend for a stay. Had afternoon tea for our wedding breakfast and it was lush. It really is 5*. Lovely staff that cant do enough. We stayed 2 nights in a suite, gorgeous robes and molten brown toiletries along with a proper coffee machine. Bose sound system linked to the bathroom. Stunning hotel. Excellent...

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Helpful?
Thank Samantha W
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Samantha W, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well on your wedding celebrations. We are exceptionally lucky to be situated in such a beautiful Grade...

Oakland, California
Reviewed 12 November 2015

We had driven up to York from Nottingham and wanted to get out of the rain for a quiet coffee break before exploring. We spotted The Grand and received a warm welcome and were ushered into the quiet bar and lounge, where we had delicious cappuccinos and biscuits. Even though we were not hotel guests, the knowledgeable bellman gave us...

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Helpful?
Thank SarahLN1889
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear SarahLN1889, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable visit to us and it’s great to know that we were able to look after you so well. We are currently looking forward to a complete redesign of the hotel decor including the restaurant and...

Reviewed 11 November 2015 via mobile

Fantastic hotel and spa , amazing room with 2 bathrooms . Breakfast very good with polite staff & superb quality food . The overall stay was excellent but be aware that your car keys are taken and your car is parked around the rear in an NCP Carpark with an added charge of £20. The concierge take your bags and...

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1Thank Pashleywaketeam
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Pashleywaketeam, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well. I am disappointed to hear that you were made to feel uncomfortable by our concierge – this...

Hereford, United Kingdom
Reviewed 11 November 2015

The hotel is superb, with a wonderful suite and fantastic service. Hotel has concierge car parking which was £28.50 extra and of course gratuities, which were well earned. The air conditioning was a bit of a nightmare, and very noisy. For some reason 5 star hotels struggle with breakfast, this being better than most, as we at least didn't have...

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Helpful?
Thank glam29
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear glam29, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well on your anniversary. I am disappointed to hear that our breakfast wasn’t up to your standards on...

Leeds, United Kingdom
Reviewed 11 November 2015

I must say a well deserved thank you to all the staff at The Grand in York for a wonderful stay. First time at the hotel and all the staff were so very helpful and the experience was great. We very much enjoyed the cocktails from the bar whilst relaxing in the comfy seats! The room was excellent, very spacious...

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1Thank Fen1985
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Fen1985, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and it’s great to know that we were able to look after you so well on your birthday weekend. Thank you for your constructive criticism – we will be sure to take...

derbyshire
Reviewed 10 November 2015

Booked here for my birthday , staff very good as would expect , olde worlde which i love , nice bar area though usual pricy drinks. Rooms spacious but despite being november we found very hot and had aircon on full both nights, took quite a while for hot water for shower. Did not eat in hotel as not oour...

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2Thank kasperc
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear kasperc, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had an enjoyable stay with us and pleased to hear that the team were able to look after you so well on your birthday celebration – particularly the lovely Sophie in the Spa. We are currently looking forward...

Redcar, United Kingdom
Reviewed 9 November 2015

Went here for our first anniversary.Upon arrival were told we couldn't check in has the rooms weren't ready...this was 4pm..check in was 3pm.We were told we could have another room for £30 extra or wait and have complimentary tea and coffee....not good enough.Eventually a manager said we could be upgraded f.o.c which was fine but we were then told the...

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1Thank iangorner
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear iangorner Thank you for taking the time to review your stay with us at the Grand and I am delighted to hear that you had a great stay with us. Please accept my apologies regarding the delay in your room becoming available on arrival and certainly we shoul dhave handled this situation more tactfully. With regards to the pre-authorisation...

Uttoxeter, United Kingdom
Reviewed 8 November 2015 via mobile

LOVE LOVE LOVE The Grand, York. Five stars are deserved, we stay here on each trip to York which is often twice a year, it's the only place to stay, the cocktails are fabulous and rooms are top notch, the under floor heating in the bathroom is lush! The only place to stay when visiting York!

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1Thank lucejh1
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear lucejh1, Thank you for taking the time to write such a lovely review of our hotel. We are delighted that you had another enjoyable stay with us and pleased to hear that the team were able to look after you so well on your anniversary celebrations – particularly our wonderful bartenders creating those fabulous cocktails! We are currently looking...

York, United Kingdom
Reviewed 8 November 2015

Stunning hotel and surroundings but very expensive for what you get. Staff stand around not interested. I have submitted a complaint 4 weeks ago but not even bothered to reply. Room bill put under door during the night (rude). Bill was also wrong..things on there not even had?? not even showed to room at check in...just given key..Told I would...

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Helpful?
2Thank Oliver D
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Oliver D Thank you for taking the time to review your stay with us at the Grand Hotel and Spa. I am sorry that you did not feel your stay with us was up to your standards, and if you could elaborate some more I would be happy to look into these matters for you. We do allow guests...

London, United Kingdom
Reviewed 8 November 2015 via mobile

Not quite as good as our first visit a year or so ago.our room was perfect and a lovely size with a huge bathroom and the bed was really comfy.we were out all evening and came back to a really busy buzzy bar which added to the atmosphere of the place and they serve wonderful 'gin and tonics' so the...

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1Thank david w
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear David w Thank you for taking the time to review you stay with us at the Grand Hotel and Spa. I am delighted to hear that in the main you had an enjoyable stay with us, particularly our wonderful cocktail bar and some of our 20 different varieties of Gin, if you havent tried them all then you really...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: RM797 - RM1,841 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#3 Luxury Hotel in York
#3 Spa Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
65 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room didn't have much of a view but it was certainly quiet.”
  • View of York Minster from the city walls opposite the hotel
PieterB63, 23 May 2017 | Read review
“Our room was just a classic but good enough for a couple of days.”
_mandy_gail50, 23 May 2017 | Read review
“402 is a fabulous room.”
908RobertM, 22 May 2017 | Read review
“Just enjoy the hotel and the beautiful City of York. Try the cocktails, they are superb.”
202DianeN, 17 May 2017 | Read review
“We are unable the answer questions on the rooms, we had Afternoon Tea only”
672GinaG, 11 May 2017 | Read review
5 of 5
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US$169* /night
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Prices are for 1 room, 2 adults
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