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The Grand Hotel & Spa

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#6 of 46 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,629 Reviews from our TripAdvisor Community

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Showing 3,586: English reviews
Chesterfield, United Kingdom
Reviewed 11 September 2015

Higher mark for the friendliness of the main waiter - not for the afternoon tea itself. I booked an afternoon tea for myself and my friend to begin a four day stay in York - even though we weren't staying at this particular hotel. The reception bar was a great place to wait for the time of our afternoon tea,...

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Helpful?
1Thank Gunny001
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Gunny001, Thank you for taking the time to write a review on your visit to us at the Grand Hotel and Spa. I am pleased that in the main you had an enjoyable experience with us for afternoon tea and that the team were able to look after you so well. As with all our other thousands of guests...

Kidderminster, United Kingdom
Reviewed 11 September 2015

Stayed one night in August as a treat getaway from the children. was looking for something special as we certainly got it. we stayed in a executive double which was on the ground floor just off the lobby. beautiful room and especially liked the Molten Brown bathroom products, compliment lip balm on the pillows and mouthwash. Its the little touches...

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Helpful?
2Thank Emma P
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Emma P, Thank you for taking the time to write a review on your visit to us at the Grand Hotel and Spa. I am delighted to hear that you had such an enjoyable stay with us and that the team were able to look after you so well. You are absolutely right £40 for poached eggs and toast...

Barton-under-Needwood, United Kingdom
Reviewed 11 September 2015

We probably didn't have the greatest of rooms 317 and the bed was only a king, though comfortable with soft bedding, I think as this was a 5 star hotel that should have been mentioned, as a result I didn't sleep very well. Bathroom was lovely and very clean. The building was very interesting as it has only been an...

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Helpful?
1Thank Non M
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Non M, Thank you for taking the time to review your trip to York and your stay with us here at The Grand. We are delighted to hear that you had an enjoyable stay with us and pleased to know that the team was able to look after you so well. We are currently looking forward to a refurbishment...

Cumbria, England
Reviewed 10 September 2015

Stayed 2 nights with husband as part of our anniversary. Booked The Grand after past reviews of hotel and spa facilities. Lovely looking building and in a great location. Staff friendly and helpful on our arrival and throughout our stay. Room spacious and great nights sleep was had. Spa was superb and treatments excellent staff very professional. Nice attention to...

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Helpful?
2Thank Cumbria72
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Cumbria72, Thank you for taking the time to review your trip to York and your stay with us here at The Grand. We are delighted to hear that you had an enjoyable stay with us and pleased to know that the team was able to look after you so well. We are very lucky to be situated not only...

Castle Hedingham, United Kingdom
Reviewed 10 September 2015

Service needs to be better to be a real 5 star hotel, restaurant not very busy on a Saturday night slow service and then the Whiskey bar that they kept talking about was closed door locked and lights out at 9.30.

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Helpful?
1Thank Patricia V
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Patricia V, Thank you for taking the time to review your stay with us at the Grand Hotel. I am sorry to hear that we did not provide the usual customer service we pride ourselves on. Please let me apologise and say that we will investigate this matter to ensure that it does not happen again. Kind Regards Ben...

Beadnell, United Kingdom
Reviewed 9 September 2015

We have used this hotel for business meetings many times and have always thought their standards were befitting their 5 star rating. Myself and my colleagues had an opportunity to stay whilst at a 2 day meeting this week and were less than satisfied when we tried to check in for our overnight accommodation to be told that we did...

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Helpful?
10Thank Alison K
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Alison K Thank you for taking the time to review your stay with us at the Grand Hotel and Spa. I know that this matter has now been clarified with the booking agent who made the booking on your behalf and ironed out the issues that arose in terms of the mistake they made with the bedroom bookings. I...

Downingtown, Pennsylvania
Reviewed 9 September 2015

Perfect location for travelers using rail - the hotel is literally a 3 minute walk. We had a standard room which was very well appointed, spacious bathroom with double shower heads, heated towel racks, and ample lighting. The staff was very pleasant and helpful. Great breakfast at the hotel. Cocktails on the outside terrace was lovely with ample, comfortable seating....

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Helpful?
Thank jan l
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Jan l, Thank you for taking the time to review your trip to York and your stay with us here at The Grand. We are delighted to hear that you had an enjoyable stay with us and pleased to know that the team was able to look after you so well. We are very lucky to be situated not...

Milton Keynes, United Kingdom
Reviewed 8 September 2015

A very good hotel where there is a lot of attention to the little additional things that can make a difference. The staff are good, polite and helpful. However, in trying to go the extra mile they sometimes forget to go the first hundred yards. For example, getting the guest name wrong, forgetting the toast at breakfast. Good hotel, not...

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Helpful?
1Thank KevinStonyStratford
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear KevinStonyStratford Thank you for taking the time to review your stay with us at the Grand Hotel and Spa. I am pleased to hear that you had such a great stay with us and the team were able to make you feel so welcome. I am sorry we made a few mistakes and rest assured we will address these...

Manchester, United Kingdom
Reviewed 7 September 2015

This was our 6 th visit back to the the grand hotel in york . The staff are extremely attentive & very helpful we stayed in a junior suite which I adore it is a expensive hotel we stayed for 3 nights but is worth it for a nice treat in york .we have always had breakfast in own room...

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Helpful?
Thank Tina C
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Tina C, Thank you for taking the time to review your trip to York and your stay with us here at The Grand. We are delighted to hear that you had an enjoyable stay with us and pleased to know that the team was able to look after you so well. It will be our pleasure to welcome you...

Norwich, United Kingdom
Reviewed 5 September 2015

My Husband and I stayed for three nights in a classic room. It is a magnificent building in a fantastic location for exploring York. We travelled by train and the hotel was only a few minutes walk from the railway station. Our room was spacious and well equipped with a modern bathroom featuring a double shower. There was a great...

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Helpful?
1Thank Karen K
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Karen K, Thank you for taking the time to write such a lovely review of our hotel. We are delighted to hear that the team was able to look after you and make your stay so memorable. It’s wonderful to know you were able to take full advantage of our superb facilities and thoroughly enjoy your time with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: RM708 - RM1,571 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#3 Luxury Hotel in York
#3 Family Hotel in York
#3 Spa Hotel in York
#3 Romantic Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
61 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only had one 3rd floor room, So can't comment”
 of 5 bubbles toontony2014, 24 Feb 2017 | Read review
“Book yourself into THE PRINCIPLE over the road !!”
 of 5 bubbles PaulGill_12, 8 Feb 2017 | Read review
“We had an executive room on the 4th floor which was spacious with a lovely bathroom.”
 of 5 bubbles 315jackieb315, 3 Feb 2017 | Read review
“It's an old building - higher up will be better.”
 of 5 bubbles V5224NObilll, 3 Feb 2017 | Read review
“Even the Classic Room feels exceptionally luxurious !”
 of 5 bubbles N7651ONmichelles, 22 Jan 2017 | Read review
5 of 5