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The Grand Hotel & Spa

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#4 of 46 Hotels in York
Certificate of Excellence
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3,488 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel & Spa
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Showing 3,445: English reviews
London, United Kingdom
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 June 2015

I was given the chance of reviewing two of their rooms earlier this week. My conclusion is that the hotel is absolutely worth four stars (not five however, didn't get that fivestar zing!). Facilities of very high quality and cleaning as well. It's rare that I end up with no remarks on cleaning but in this case - no remarks.... More 

Helpful?
1 Thank James S
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear James S, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well We look forward to welcoming you... More 

Leicester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2015 via mobile

My husband booked us in to The Grand as a surprise birthday treat for myself. We turned up a little early as we had travelled a way so wanted to explore York. We were greeted by a friendly lady on reception who checked to see if our room was ready (it wasn't but this didn't matter as we were early).... More 

Helpful?
1 Thank Bubby70
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Bubby70, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well. We believe that going the extra mile... More 

Tonbridge, United Kingdom
Level Contributor
181 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 2 June 2015

We had a room on the fourth floor and it was vast! It was quiet and comfortably furnished; we slept well. Staff service was outstanding. The en suite was similarly vast. It was equipped with a large bath at one end and twin rain showers at the other. A night light in the bathroom ceiling was not something I have... More 

Helpful?
1 Thank Itsmeagain2
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Itsmeagain2, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well. We are exceptionally lucky to be situated... More 

Washington, DC
Level Contributor
99 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 June 2015

This is truly a grand hotel in York. The rooms are clean, the bathroom modern and very large. All amenities are included, excepting breakfast and use of the spa. Wifi worked fine, and the hotel’s location is just perfect.

Helpful?
1 Thank Yorg30
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Yorg30, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well We look forward to welcoming you back... More 

Stroud, United Kingdom
1 review
Reviewed 2 June 2015

We chose The Grand as a special honeymoon treat, and it proved to be more than we could have imagined. A real 5-star experience, but with a friendly and relaxed feel. Cocktails were luxurious, the restaurant food divine, and the rooms are a real treat, with the hotel retaining many of the buildings original features. The staff were happy to... More 

Helpful?
Thank Rich M
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear RichM, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well – Darren in particular. We believe that... More 

Chester, United Kingdom
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 June 2015

This imposing Victorian building has converted into a great hotel. It has huge rooms and stairs etc. Bed was excellent and deluxe room was so big that it almost looked a bit sparse. Separate bathroom and toilet/shower all top quality. Service was good around with breakfast and dinner staff all very friendly, knowledgable. Food was very good My ONLY negative... More 

Helpful?
Thank Robert B
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Robert B, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well. We are exceptionally lucky to be... More 

London, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 June 2015

Fantastic birthday night away. Hotel was lovely and reception were so friendly. Didn't manage to get any treatments in the spa but the pool area was really nice- few noisy kids but I guess it was half term. The only slight thing was the room was a bit too warm despite air con being on full. We went to an... More 

Helpful?
Thank aimée R
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Aimee R, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you so well. We look forward to welcoming you... More 

Guildford, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2015

Just had a brilliant weekend in the Grand for my mother's 80th with all the family. Everyone is so friendly and helpful. Lovely rooms with 'turn down' service. The hotel added some extra touches for my mother's birthday. The food is brilliant food at breakfast and dinner - will definitely return!

Helpful?
Thank Sheena P
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Sheena P, Thank you for taking the time to review your trip to York and your stay with us at the Grand Hotel and Spa York. We are delighted that you had an enjoyable stay with us and pleased to hear that our dedicated team was able to look after you and your family so well. We believe that... More 

Southampton, United Kingdom
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 31 May 2015

I would like to give the Grand four and a half stars as I really enjoyed our visit. Lovely atmosphere, friendly staff and very comfortable, quiet rooms. I used the adequate swimming pool twice for exercise. However there were a couple of small quibbles. Why do they feel the need to have pop music at breakfast? None of my party... More 

Helpful?
Thank cityjaneLondon
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear cityjaneLondon We are pleased to hear that you had an enjoyable visit to us at the Grand Hotel and Spa. We do have a variety of different musical genres playing in our dining room and bar at various parts of the day - hopefully this brightens up your day, we are sorry if this was not the case for... More 

Chester, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 May 2015

Hotel mostly good; bell boys and other staff chatting to each other at the front of the hotel rather than greeting guests and opening the heavy doors was disappointing. Restaurant food was excellent if one likes, as we did, smallish portions with delicous sauces. Concierge service, especially Graham, was excellent and enhanced our trip considerably. Spa pool was again excellent.... More 

Helpful?
1 Thank Mike W
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Mike W Thank you for taking the time to review your stay with us. We are delighted that you had a good stay with us and that the team and in particular Graham were able to make your stay enjoyable. I am sorry that the delay in evacuating you took longer due to the time of evening the alarm... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hudson's
Hudson's
Cuisines: European, British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: RM702 - RM2,107 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa
Hotel Style:
#2 Business Hotel in York
#2 Spa Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
#3 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
49 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the entry can get noisy when party goers are singing in the streets.”
 of 5 bubbles sierraartist, 29 Nov 2016 | Read review
“there is work going on at the back of the hotel so noisier rooms at the moment, we were offered early check in to one of these rooms”
 of 5 bubbles 335jeannetteb, 24 Nov 2016 | Read review
“We stayed in room 311, very spacious and comfortable.”
 of 5 bubbles mwalters10, 15 Nov 2016 | Read review
“All great we stayed in an executive double and that was nice.”
 of 5 bubbles U7586VMrichardb, 14 Nov 2016 | Read review
“Dont book a standard room as they looked very small. Executive was a nice size.”
 of 5 bubbles LizzISykes, 8 Nov 2016 | Read review
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