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Hilton York

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Hilton York
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2,585 Reviews from our TripAdvisor Community

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Showing 2,537: English reviews
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Barton-upon-Humber, United Kingdom
Reviewed 3 days ago NEWvia mobile

Applejacks - clueless staff, long waits, below average food.  We visited York to go to the Castle Museum, after we'd finished we were all hungry. We headed into York and spotted Applejacks, being pony fans we decided to give it a go, they also have a kids eat free deal, in we went. We sat, viewed the menu, picked and...

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Helpful?
Thank N1603MWpaulf
Gainsborough, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 27 January 2017

Spent three nights at this lovely hotel very handily sited in the centre of York close to Cliffords Tower. The staff are so professional and friendly, breakfast is lovely and fresh and the chef cooking eggs etc is a real credit to the hotel friendly and helpful. They provided Gluten free toast for me and also advised on other items...

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1Thank nortonfen
About Hotel's Favourite Review
HiltonYork, General Manager at Hilton York, responded to this review

Dear nortonfen, Thank you for your kind comments and for the five star review. It is a pleasure to receive such lovely feedback and thrilled to read you had an enjoyable stay and received excellent service form my team. They work exceptionally hard and I am proud of them all. I have also passed your comments on to my Head...

Fife
Reviewed 3 days ago NEW

Reception staff were excellent however staff at breakfast were too keen to wrap everything up by 10am. This made for a less than relaxing time during breakfast. The evening staff at the bar advised us only cold sandwiches available. This turned out not to be the case. The impression I got was that the waiting staff were there to do...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Olitaric
HiltonYork, General Manager at Hilton York, responded to this review

Dear Olitaric, Thank you for taking the time to post a review on Trip Advisor. I was sorry to hear that on this occasion we failed to deliver your expectations. It is extremely important to us that all of our guests enjoy every aspect of their stay. Please be assured that the issues you have mentioned will be fully investigated....

Wokingham, United Kingdom
Reviewed 6 days ago NEW

Room was clean and very basic. No kingsize bed and no fridge, which for £185 a night for a double room was very disappointing. Would have had the same at a travel lodge at half the price. Make sure you ask for a room without a door joining the room next door as we were kept awake till 3.30am by...

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Thank Joannafb
HiltonYork, General Manager at Hilton York, responded to this review

Dear Joannafb, Thank you for taking the time to write a review following your recent stay. I am disappointed to learn that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels. All feedback is taken on board and we will be taking the necessary actions to ensure that all following...

Loughborough, United Kingdom
Reviewed 1 week ago

Although in a very good location with most attractions within fairly easy walking distance I was a bit disappointed with the hotel. For the price we paid for me it didn't live up to expectations. That said the staff were very good and the breakfast (not included in the room rate) was varied and plentiful. The room was hot and...

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Helpful?
Thank taylors94
HiltonYork, General Manager at Hilton York, responded to this review

Dear taylors94, Thank you for taking the time to write a review on Hilton York. I am disappointed to learn that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels. All feedback is taken on board and we will be taking the necessary actions to ensure that all future experiences...

Reviewed 1 week ago

We booked 5 rooms in total for my hen do, three twin rooms, one room of 4 and one room of three, the room of four was incredibly squashed hardy any room for us to all get ready in our own space, the twin rooms were ok but pricey at £179.00, saying that, the hotel is in the best location...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Emma P
HiltonYork, General Manager at Hilton York, responded to this review

Dear Emma P, Thank you for posting a review following your recent stay. Pleased to read that overall you had good stay. I am sorry to learn that the room of four was ‘squashed’. I am sure you will appreciate the size and structure of the building is somewhat out of our control and we do our utmost to make...

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago

Dissapointing experience x2 couples stayed to celebrate x2 bdays. Hotel rooms basic lacked luxury,very over priced for everything, cooked bfast left by all 4 members has was horrid not one nice cooked item, night porter couldnt work coffee machine charged £3 per coffee for instant coffee from kettle

Review collected in partnership with Hilton Hotels & Resorts
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Thank andylE6871NL
HiltonYork, General Manager at Hilton York, responded to this review

Dear andylE6871NL, Thank you for taking the time to complete a review of the Hilton York on TripAdvisor. I would like to sincerely apologise for the fact that you had a poor experience with us and we apologise we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff,...

London, United Kingdom
Reviewed 1 week ago

This is a perfectly ok hotel which is just what you would expect from this chain and at the price. The room was clean , bed was comfortable. Room service chilli was excellent 2 things could be improved - wifi wasn't very good and logged me out a number of times and the shower was very very feeble

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Thank SimonMcG1
HiltonYork, General Manager at Hilton York, responded to this review

Dear SimonMcG1, Thank you for taking the time to post a review following your recent stay. Pleased to read that overall you had a good stay and enjoyed the room service chilli. Your comments regarding the wi-fi and shower have been noted and will be looked into so we can improve our products and services for all future guests. I...

Melrose, United Kingdom
Reviewed 1 week ago

In an Excellent position to reach all parts of York on foot and just opposite the York Museum and Fairfax House . Hotel very comfortable with lovely views of Clifford Tower. All the staff were very friendly and helpful. Ideal as a base for a short stay.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Trudy D
HiltonYork, General Manager at Hilton York, responded to this review

Dear Trudy D, Thank you for your response following your recent stay and for the five star revew. Delighted to read you had a great stay and enjoyed our excellent location and found my team to be most helpful and friendly. My team work extremely hard to ensure that all of our guests receive high levels of customer service during...

Reading
Reviewed 1 week ago

The Hilton is well placed for Clifford Tower , Castle museum , Opera house and the Jorvik centre and only a short walk from the Shambles , the Minster and the Theatre Royal.. It is a very good quality Hoyle with great service and a comfortable room , ours with great view over the Clifford Tower.

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Thank S4021DAnickh
HiltonYork, General Manager at Hilton York, responded to this review

Dear S4021DAnickh, Thank you for taking the time to share your feedback on TripAdvisor. I am happy to read you had a great stay and enjoyed our location with the lovely view of Clifford’s Tower and within walking distance of the many attractions in York. We look forward to welcoming you back to the Hilton York very soon. Kind regards,...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 

Additional Information about Hilton York

Address: 1 Tower Street, York YO1 9WD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: RM499 - RM1,396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Priceline and Booking.com so you can book your Hilton York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International
Hotel Style:
#17 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Hilton York staff and other travellers.
32 questions
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Questions? Get answers from Hilton York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with no door to next room - you can hear everything!”
 of 5 bubbles Joannafb, 23 Mar 2017 | Read review
“join their club and check in online to choose a good room”
 of 5 bubbles cadamstam, 13 Mar 2017 | Read review
“We had a room with a view of the tower which we appreciated”
 of 5 bubbles TigerHull_uk, 13 Feb 2017 | Read review
“Not next to the lift / fire doors !!!”
 of 5 bubbles WILLIAMW681, 7 Feb 2017 | Read review
“Avoid rooms to the front of the hotel, especially on lower floors.”
 of 5 bubbles Bob1109, 29 Jan 2017 | Read review
5 of 5