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DoubleTree by Hilton York

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Traveller (583)
Room & Suite (290)
Dining (46)

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About

#48 of 52 hotels in York
Location
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Service
Value
Enjoy a relaxing stay in the heart of the city at DoubleTree by Hilton York. Our prime location overlooks the historic City Walls and is within walking distance to York Minster and other famous attractions. We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Settle into one of our 143 air-conditioned guest rooms featuring a 49-inch flat-screen HDTV, complimentary WiFi, work desk and safe. Treat yourself to one of our suites for extra space to relax and upgraded amenities such as a coffeemaker, bathrobe, slippers and free on-site parking. Start each day at The Yorkshire Bar and Grill with our freshly prepared breakfast buffet. Enjoy an array of local favorites, light bites and incredible seasonal dishes served in the courtyard garden or beautifully designed main restaurant. Room service is available for a relaxing meal in the comfort of your guest room or suite.
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Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
1,150Review57Q+A100Room tips
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Travelling Dad wrote a review Yesterday
London, United Kingdom42 contributions16 helpful votes
Downgraded upon arrival and offered drinks vouchers. Room very small, cold and lacked any form of soundproofing. Could hear every sound from other guests next door. Woken up at 5.30am by several deliveries. Didn’t bother with the breakfast as too keen to leave asap. Not recommended.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nigel Dibb, General Manager at DoubleTree by Hilton York
Responded yesterday
Dear Travelling Dad, Thank you for taking time in posting your feedback on your recent stay at the hotel . I was sorry to read your comments made about the room you were allocated . We do offer different types of rooms throughout the hotel and hope on a future stay we can make sure you are allocated one of our larger room. I have noted your constructive feedback, regarding early deliveries and will of course appriorately address. Please accept my apologies. Kind Regards, Nigel Dibb General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter D wrote a review Jun 2023
3 contributions1 helpful vote
Hotel's Favourite
Great stay with my extended family for a weekend away in York, lovely rooms which were very comfortable and very very helpful staff, particularly jade who went the extra mile! I would also recommend the breakfast which was delicious!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jonathan Pritchard, General Manager at DoubleTree by Hilton York
Responded 27 Jun 2023
Hi Peter D Thanks for the wonderful review, we are delighted you had a great stay. Jade is a great asset to the hotel team and I will ensure this feedback is shared with her. Hope to see you again soon. With kind regards Jonathan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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melanie w wrote a review 16 Mar
12 contributions
Stayed here loads of times Lovely hotel staff are excellent The room was lovely my only criticism being that the bathrooms are very small and the toilet is more or less right up against the wall (bit tight if you’re a larger person ) Bed was comfortable and it was very quiet so restful. Location is fantastic pop around the corner and you’re in the heart of York.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Parking is limited and expensive so consider that in if you’re coming by car. Lovely areas to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nigel Dibb, General Manager at DoubleTree by Hilton York
Responded yesterday
Dear Melanie, Thank you ever so much for taking time in posting your five star trip advisor review. It was great to welcome you back again and for sharing your feedback on our fantastic team. I have noted your constructive feedback, regarding the bathroom. Glad you enjoyed our lovely comfortable beds and our great location in the heart of York We look forward to welcoming you back to the Doubletree by Hilton York Kind Regards, Nigel Dibb General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CristinaLarwood wrote a review 9 Mar
2 contributions
We had a great stay greeted by lovely friendly staff like Darina, Tom and Pip! The room was immaculate, beautifully decorated by Denisa(HSK). You are all amazing and I would recommend to anyone to visit beautiful York and stay at this wonderful hotel!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi P5985SKcritinal, Thank you for your kind words. Darina, Tom, Pip, and Denisa are overjoyed to know that you enjoyed your stay with us. Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer59941916996 wrote a review 5 Mar
2 contributions
Worst double room we have ever experienced! Carpet full of stains, loose floorboards, low ceiling beam to bang your head on! Dingiest room ever, wouldn't leave a dog in it! The Smell of smoke was disgusting, there was a loverly staff member who listened to our complaint and told us a manager would call me back, when manager called(JADE) her first words were" I have been asked to offer you a refund!! The most unpleasant unemotional person you would want to deal with ! She was no help whatsoever, we did find another hotel nearby it was a loverly family run business called the Minster Hotel, the lady on reception was absolutely delightful, the room she offered was amazing, if looking to visit york have a look at this hotel first you will not be disappointed, stay clear of bigger named hotels who don't offer you that personal touch,
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi Dreamer59941916996, Thank you for leaving your feedback of your stay with us, and we're very sorry that we didn't manage to meet your expectations. We're glad that you enjoyed York on the whole though. Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gemma D wrote a review Feb 2024
108 contributions9 helpful votes
Check in was smooth, but not particularly friendly, then we had some difficulty finding our room. It was out the back entrance, and signs weren't clear until we wandered through the car park and found a door, which openeed immediately on to steep stairs. Room was very cold and didn't warm up despite having four heaters on. We asked for blankets and they were brought within 20 minutes. With these we were just about warm enough overnight. Dinner at the restaurant was disappointing, and took 30 minutes to arrive although it didn't seem busy. One incorrect meal was brought to the table. The other two meals were a tiny fish pie, not even close to a substantial main. Our drinks were taken off the bill as a result. Waitress was very nice and apologetic. Breakfast was excellent, a good selection and quality, and the chap who checked us out was very friendly. At least that finished our stay on a positive note. Overall it was a very average stay for a high price. Would not return nor recommend.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don't bother with the restaurant for an evening meal. Sounds great but really isn't. Plenty of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi gemmadawn55, Thank you for your honest review, and we're sorry that we didn't manage to meet your expectations. It's good to hear that you enjoyed your breakfast, though. Thank you. Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Donna G wrote a review Feb 2024
Blackpool, United Kingdom3 contributions1 helpful vote
Can't really fault doubletree.. booking was made easy by a very understanding receptionist.. was impressed on arrival by the look of the hotel we got a parking doace in front of the hotel and our car eas there for the whole of a 2 night stay.. there is also a nearby alternative, less that 2 mins walk away if theirs is full . All the main attractions are not more than 15 mins walk, so nicely positioned .... The room was perfect for our needs with plenty space and comfy beds.. full size bath and nice, clean and spacious bathroom.. the housekeeping staff called in to refresh the room between 2 nights, nice, unexpected touch... loved the seating and bar area.. we experienced the yorkshire bar & grill for an evening meal... both bar and resteraunt staff were lovely and we enjoyed a chat with them.. Breakfast was well organised and plentiful... was greeted by freindly staff who couldnt do enough for you... overall, a very pleasant stay all round.. Special thanks to umi, tophan, Jane and the lovely lady on breakfast who remembered my hard eggs.. hope to see you in November 😊.. york is amazing but much more to see, so wel be back.. thankyou doubletree
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi donlougal1970, Thank you for your wonderful review. We're looking forward to welcoming you back to York in the near future! Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wendymcg_11 wrote a review Feb 2024
Lincolnshire, England28 contributions80 helpful votes
Came here for one night as a couple. Chose this hotel as near city centre. On arrival was “greeted” by a surly receptionist. Checked us in and charged us over £23 more than booking.com charged, had to show proof of our booking to get this sorted. Was told we had requested an accessible room and was taken out of the front doors and shown our room was in a building away from the main hotel. Went into our room which was clearly a disabled room. The condition was appalling: it was Dark the furnishings were dated and grubby, the carpet was coming up loose where it met the bathroom - not good for a disabled room - there was a large disabled bathroom with rails which was not what we wanted. We rang reception and said we didn’t want a accessible room and could we move to the main hotel. She rang me back and said she had found us a room but can we do stairs? I said yes and we went to reception and got our new room. It was up several stairs along a load of corridors. We thought we were going into the attic! The new room was better decorated but the carpet was filthy with stains and there were bumps in the floorboards. We went to have a bath - no bath plug. Requested one and after 25 minutes waiting rand again to be told the manager was looking for one!! We eventually got one. We are dreading breakfast as read some poor reviews. We are really not happy that this hotel is £200 a night and so poor, it felt grubby, one of the lifts didn’t work and the whole place had a poor feeling about it and we both said if it wasn’t evening we would have left but we live 3 hours away. Do not come to this excuse of a Hilton doubletree hotel!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Avoid the hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi Wendymcg_11, Thank you for taking the time to leave your thoughts on your stay with us, and I'm sorry that we didn't live up to expectations. Rooms are allocated depending on how they've been booked, which do sometimes get misdirected through the 3rd party booking systems. It's always better to book direct, with any hotel. Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ritu H wrote a review Feb 2024
4 contributions
A little aged and needs some new decor. Location is excellent, and this is basically why we booked here. Staff are really helpful and polite. Room itself was fine, enough space and all amenities. We had breakfast which was plentiful and tasty.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: There is a long stay car park a little down the road and cheaper.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi 594rituh, We're glad that you enjoyed your stay with us. Keep your eyes peeled for news of our refurb! Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew W wrote a review Feb 2024
1 contribution
This hotel is in an excellent location very close to the Monkgate entrance to old York and York minster.We were booked for 4 nights in a standard room.The room was very spacious with plenty of natural light.Very big TV .Hair dryer iron and ironing board.Very comfortable bed and adequate furniture.We were 3 floors up on the 2nd floor with very little road noise.Maid service was every other day .The only reason I can't give this place 5 stars is the toilet didn't flush very well and this seemed more to do with the toilet rather than there being a fault .Also some of the fittings mainly in the bathroom were loose probably due to the fact they looked and seemed rather cheap.False economy! We didn't eat here but the bar and grill often looked busy so a big positive .With the very friendly and helpful staff I would stay here again.The minor faults I mentioned don't really bother me I am just being honest
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jake Darlington, Guest Services / Front Office at DoubleTree by Hilton York
Responded 4 days ago
Hi Andrew W, Thank you for your kind words. We're glad you enjoyed your stay with us. Best wishes, Jake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 429 - RM 906 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western york, york best western
FORMERLY KNOWN AS
Monkbar Hotel
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON YORK: UPDATED 2024 Hotel Reviews, Price Comparison and 781 Photos (England) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton York
Which popular attractions are close to DoubleTree by Hilton York?
Nearby attractions include York Minster (0.3 km), Shambles (0.4 km), and The Hilt (0.2 km).
What are some of the property amenities at DoubleTree by Hilton York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast buffet.
What food & drink options are available at DoubleTree by Hilton York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton York?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton York?
Conveniently located restaurants include Wheldrakes, The Taylor Made Kitchen, and The Dark Horse Espresso Bar.
Does DoubleTree by Hilton York offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton York?
Many travellers enjoy visiting York Cold War Bunker (2.7 km), Holy Trinity Church (0.3 km), and Merchant Adventurers' Hall (0.5 km).
Is DoubleTree by Hilton York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.