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Malmaison Reading

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919 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Worcester, United Kingdom
Reviewed 1 week ago via mobile

Always stay here in Reading. The hotel and rooms are modern and clean and great. The food is spot on and delicious. But the staff are amazing. Rebecca H at reception is lovely welcoming and even helped be about the local area as well as hotel demands. Room service from ioama (or Ioanna) Baskoy has been a star helping me...

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Helpful?
Thank LeoBenjaming
Reading, United Kingdom
Reviewed 1 week ago via mobile

Went for a light lunch last week, it was fairly quiet but had a mix of people in there which gave off a good atmosphere. I had the chicken sandwich with red pepper- it was fresh, filling and delicious. By far the best sandwich I have had in a while. To top it off the service was friendly, efficient yet...

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Thank vhollis12
Reviewed 1 week ago

I've stayed in one of these chain hotels before and it was pretty good. This one is a bit run down, to be fair they are working through this, there were renovations going on in the hallways. Good points: - Starbucks in the foyer for some reason, but handy - Nightclub underneath, again handy, just avoid the 1st floor -...

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Thank Jamie L
Reviewed 1 week ago

This is a great hotel for a Hen party base. For a great rate we were able to arrange dinner, bed, breakfast and a cocktail master class and all were delivered wonderfully. It is safe to say that we were all feeling the affects of an unlimited prosecco brunch earlier in the day but despite this the gentleman who ran...

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Thank Vici S
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Vici S, Thank you for reviewing your Hen Party experience with us. I'm so pleased to read that you enjoyed the hotel and your experience. We have recently trained another team member to run cocktail masterclasses and so I am delighted that you enjoyed your time. We hope to see you again in the near future. Kind regards Marie

Salisbury
Reviewed 1 week ago

Visited for snack lunch 20th March. Staff very welcoming and attentive. Had goats cheese, Provençal vegetable and pesto sandwich. Best one I have ever had, very moist and could have eaten it all again but was very full!

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Helpful?
Thank E695KHsharonh
Marie W, General Manager at Malmaison Reading, responded to this review

Dear E695KHsharonh, Thank you for taking the time to review your experience. We're really pleased that you enjoyed your Provencal Vegetable Sandwich so much, we hope to see you in the hotel again enjoying a snack! Kind regards Marie

Reviewed 1 week ago via mobile

I stayed for a night on Sunday, the new rooms are outstanding. Perfect colour combos which makes the place very professional. Customer service throughout the hotel was easily 5 stars, very friendly/professional staff at all time. The bar is great, loads of drink choices. The burgers are huge and lovely. Personally I never had Sunday lunch before but it was...

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Helpful?
Thank Csontos N
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Csontos N, Thank you for taking the time to review your stay with us. I'm so pleased to read that enjoyed your stay with us and that you tried the Sunday lunch for the first time. We will hopefully see you again in the near future. Kind regards Marie

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

On a business trip and was booked into Malmaison, but will request a different hotel next time. The room and bathroom in room 210 is disgusting, the shower area needs scrubbing, tiles with mould, stains along the sink area and just poor standards of cleanliness. Hotel was going though some kind of refurbishment as you could smell paint, but my...

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Thank AdiOsborne
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Adi0sbourne, Thank you for taking the time to review your stay with us. I'm very disappointed to read that you did not enjoy your stay with us. My colleague may not have seemed to write down your comments but they were noted and we had sent you an email to find out more information following your stay. I do...

Reviewed 1 week ago via mobile

Considering the room lighting was pretty awful, there seemed to be an unnecessary amount of switches for things we couldn't figure out what for. Couldn't turn the lamp off all night. Moderately size room, slightly smaller than expected but worked fine. Bathroom is basically in the room but with a glass door. Not recommended for first time couples (not much...

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Thank Munraj S
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Munraj S, Thank you for taking the time to review your stay with us. I'm pleased to read that you enjoyed the shower and breakfast at the hotel. I'm disappointed that you did not enjoy your room as much, all our rooms are different shapes and sizes due to the hotel being situated in a listed building, so should...

Reading, United Kingdom
Reviewed 2 weeks ago

We had been in team meetings all day and decided to relax as a team in Chez Mal - exactly what we needed on a Monday night - classy environment, intimate, good food and cocktails - special mention for Rui who answered our food request and service was superb.

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Helpful?
Thank Suzanne H
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Suzanne H, Thank you for taking the time to review your experience at Malmaison Reading. I'm really pleased to read that you had a good time in the Mal bar, and that Rui looked after to you so well. We hope to see you again in the near future. Kind regards Marie

Chiapas, Mexico
Reviewed 2 weeks ago

The room is dark and dreary, brown and black walls give a cave like effect. I think the dull lighting is a cover up for less cleanliness but it's too dark to tell. There is a lack of outlet sockets/plug sockets. Had to place the kettle on the floor to connect to an outlet. Most of all they were inflexible...

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1Thank Raychel P
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Raychel P, Thank you for taking the time to leave a review following your stay. I'm disappointed to hear that you did not enjoy stay and that you feel our cancellation policy is inflexible. I would like to speak to you further to fully understand your stay, if you could contact me on reception.trainer@malmaison.com then I can investigate further....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison
Malmaison
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: RM449 - RM1,064 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Malmaison Reading Berkshire
Hotel Style:
#3 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Reading staff and other travellers.
7 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere”
 of 5 bubbles jamiel356, 21 Mar 2017 | Read review
“Basement rooms are usually suites (So you pay the premium) but are quite and great to just get on with some work.”
 of 5 bubbles Littlebroad, 27 Feb 2017 | Read review
“Room 211 is the biggest room in the hotel!”
 of 5 bubbles missjohnsoncv, 5 Feb 2017 | Read review
“If you stay here, get a room on as high a floor as possible to get away from the loud bar music that plays late.”
 of 5 bubbles TheENTJ, 2 Feb 2017 | Read review
“Ours was a business meeting in the corporate meeting rooms”
 of 5 bubbles joannec561, 30 Jan 2017 | Read review
5 of 5