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Cutlers Hotel

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Cutlers Hotel
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147 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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Cheshire
Reviewed 6 days ago NEW

arrived about 2.30pm check in ok, given room next to lift , room 200 , came back about 11.pm ,hope to a have shower , no hot water, member of staff came to room with me to test the shower and told due a water and heating issue the hotel had a bad weekend, i was told to run hot...

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1Thank MarkAtkins
Reviewed 2 weeks ago

this hotel was awful, the bedding was old and worn out, Pillows were flat and dirty, carpet was dirty and not hoovered. The shower kept going hot and cold. The Bar area was awful and unattended the coffee machine was broken and struggled to get a coffee at lunchtime. Only two draft pumps one bitter and one lager and they...

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1Thank Mark H
Chelmsford, United Kingdom
Reviewed 2 weeks ago via mobile

Lack of ventilation so room extremely hot. Not enough space in room. Dog friendly. Some of the staff helpful and friendly. Has different tariffs for parking and for rooms. On arrival suggests at Reception to get best rate book direct. Tripping over furniture as so compact. Has foldaway travel case rack leaning on wall, however no room to put this...

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2Thank Rosemary W
Lincoln, United Kingdom
Reviewed 3 weeks ago

I booked in advance to stay at the Cutlers Hotel I got a bit of a bargin as they were selling off the last room for the night. The hotel is in an ideal location a short walk to the 02 Academy for a gig that I was attending. The room was small but comfortable and was clean the reception...

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2Thank Chez W
Reviewed 5 weeks ago via mobile

This Best Western hotel is in a central location near the O2 academy and the Lyceum theatre. There is no car park however the Arundel gate NCP car park is in walking distance and the hotel can offer you a voucher for it The room we stayed in was a bit dated but it was clean. Breakfast was pleasant with...

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3Thank PduFou
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for taking the time to post your review of your recent experience here at the hotel. I was very pleased to read that you had a enjoyable stay with us. I will pass your comments through with regards to cleanliness and we will very much look forward to welcoming you back to the hotel in the near future....

edmonton
Reviewed 17 March 2017 via mobile

Pros Central location, walking distance from train. Staff most accomodating whenever I wanted ice or windows closed. All the staff we encountered were AWESOME. Room was very clean Cons George St is a small street then turns into alleyway. Saw lots of garbage/alcohol bottles/bad smells in every little doorway. Several homeless hanging out in alley. I realize this is not...

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2Thank EdmontonMomsi
Nikki L, General Manager at Cutlers Hotel, responded to this review

I would like to thank you for choosing the Best Western Cutlers Hotel, and for your kind words in regard to our team member's and cleanliness of the rooms. Thank you for highlighting the problem you had in regards to the noise due to the open windows in your room. We are currently in talks with a reputable supplier in...

Reviewed 15 March 2017

This hotel is in a brilliant location for a night out in Sheffield - just a short walk to O2 arena, City Hall, etc. The hotel is clean and comfortable, and the staff are very friendly and helpful. We were delighted to find that the bed in our double room, was actually a king! But the bed itself was very...

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1Thank Katherine S
Nikki L, General Manager at Cutlers Hotel, responded to this review

Guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your feedback in regard to your experience at breakfast will be discussed and remedied. Thank you for taking the time to leave your review. We hope you will come...

Reviewed 8 March 2017 via mobile

Stated here on business . Good central location. Room adequate .surprised by separate bathroom and sink. Good wifi signal.Also disappointed no real restaurant for dinner although a small number of bar snacks available in what looked like a cosy bar. Not very well frequented I didn't see anybody eating there. Breakfast room in basement nice selection of freshly cooked to...

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1Thank Jackie D
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for taking the time to leave your review, as it is appreciated. We are delighted with your feedback in regards to our location, bedrooms and the wifi. We all look forward to welcoming you back in the future. Kind Regards Nikki Lucas

Reviewed 8 March 2017 via mobile

Stayed one night to watch Jack Whitehall at the arena. Room was tiny. White stains halfway up the wall. Noisy radiator that we managed to turn off. Hot tap on sink didn't work. No pressure in shower, I had a cold shower when set on hot. Fiancee let it run in morning for 20mins and nearly scolded herself. 24hr room...

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1Thank JBennett76
Nikki L, General Manager at Cutlers Hotel, responded to this review

I am disheartened to hear about the issues that you experienced as these impacted upon your stay. The whole team is continuously working to improve service levels and your feedback has proved to be invaluable. Kind Regards Nikki Lucas

Wakefield, United Kingdom
Reviewed 5 March 2017

For a quick visit to Sheffield, the location is fantastic and staying at the hotel enables you to get cheaper parking at the NCP across the road (£12 for 48 hours). The hotel itself feels budget - perhaps we expected too much from the Best Western brand. The room was quite small, the TV couldn't keep a signal, the hairdryer...

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2Thank Wakefield_Forever
Nikki L, General Manager at Cutlers Hotel, responded to this review

Your feedback is invaluable, and I thank you for taking the time to leave your review. I am disappointed to hear that you were disheartened with your bedroom and the amenities, the television and the hairdryer. Please accept our sincere apologies for the impact these had upon your stay and rest assured that it is something we are proactively seeking...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Best Western Cutlers Hotel Sheffield. Located in the heart of Sheffield City Centre, within easy walking distance of Sheffield's award winning theatres, The Crucible and The Lyceum & major transport links. Our 45-bedroom establishment offers the ultimate in contemporary comfort coupled with real value for money. Our aim is to provide our guests with a personalised experience that is second to none. We are able to offer our guests 24hours discounted car parking at the NCP Arundel Gate car park(Only 70 yard away from the hotel) when booking your room directly with the hotel. Enjoy Free Wi-Fi in all our bedrooms and public areas. Great Location! Great Service! Great People! ... more   less 

Additional Information about Cutlers Hotel

Address: George Street, Sheffield S1 2PF, England (Formerly BEST WESTERN Cutlers Hotel)
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Price Range: RM259 - RM789 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cutlers Hotel 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Cutlers Hotel Sheffield
Best Western Sheffield
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Questions & Answers

Here's what travellers have asked, with answers from Cutlers Hotel staff and other travellers.
6 questions
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Yateley, United Kingdom
10 months ago
10 months ago

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Questions? Get answers from Cutlers Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lift is very slow, maybe get a room on floor 1 to save time!”
Wakefield_Forever, 5 Mar 2017 | Read review
“Room at the front was a little noisey on dustbin day (Tuesday)”
B5511NDmargaretc, 16 Feb 2017 | Read review
“It's essential you get one away from the road closest to where deliveries to the nearby stores occur”
chrisbZ1261GW, 10 Jan 2017 | Read review
“Not at the front”
2010mustang, 16 Aug 2016 | Read review
“If you stay on one of those rare hot days in the UK, it might be worth asking if any of the rooms are air-conditioned.”
VestoSlipher, 9 Aug 2016 | Read review
5 of 5