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Cutlers Hotel

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Cutlers Hotel
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143 Reviews from our TripAdvisor Community

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Showing 141: English reviews
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Reviewed 1 week ago via mobile

This Best Western hotel is in a central location near the O2 academy and the Lyceum theatre. There is no car park however the Arundel gate NCP car park is in walking distance and the hotel can offer you a voucher for it The room we stayed in was a bit dated but it was clean. Breakfast was pleasant with...

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Helpful?
3Thank PduFou
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for taking the time to post your review of your recent experience here at the hotel. I was very pleased to read that you had a enjoyable stay with us. I will pass your comments through with regards to cleanliness and we will very much look forward to welcoming you back to the hotel in the near future....

edmonton
Reviewed 1 week ago via mobile

Pros Central location, walking distance from train. Staff most accomodating whenever I wanted ice or windows closed. All the staff we encountered were AWESOME. Room was very clean Cons George St is a small street then turns into alleyway. Saw lots of garbage/alcohol bottles/bad smells in every little doorway. Several homeless hanging out in alley. I realize this is not...

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Helpful?
2Thank EdmontonMomsi
Nikki L, General Manager at Cutlers Hotel, responded to this review

I would like to thank you for choosing the Best Western Cutlers Hotel, and for your kind words in regard to our team member's and cleanliness of the rooms. Thank you for highlighting the problem you had in regards to the noise due to the open windows in your room. We are currently in talks with a reputable supplier in...

Reviewed 1 week ago

This hotel is in a brilliant location for a night out in Sheffield - just a short walk to O2 arena, City Hall, etc. The hotel is clean and comfortable, and the staff are very friendly and helpful. We were delighted to find that the bed in our double room, was actually a king! But the bed itself was very...

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Helpful?
1Thank Katherine S
Nikki L, General Manager at Cutlers Hotel, responded to this review

Guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your feedback in regard to your experience at breakfast will be discussed and remedied. Thank you for taking the time to leave your review. We hope you will come...

Reviewed 2 weeks ago via mobile

Stated here on business . Good central location. Room adequate .surprised by separate bathroom and sink. Good wifi signal.Also disappointed no real restaurant for dinner although a small number of bar snacks available in what looked like a cosy bar. Not very well frequented I didn't see anybody eating there. Breakfast room in basement nice selection of freshly cooked to...

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Helpful?
1Thank Jackie D
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for taking the time to leave your review, as it is appreciated. We are delighted with your feedback in regards to our location, bedrooms and the wifi. We all look forward to welcoming you back in the future. Kind Regards Nikki Lucas

Reviewed 3 weeks ago via mobile

Stayed one night to watch Jack Whitehall at the arena. Room was tiny. White stains halfway up the wall. Noisy radiator that we managed to turn off. Hot tap on sink didn't work. No pressure in shower, I had a cold shower when set on hot. Fiancee let it run in morning for 20mins and nearly scolded herself. 24hr room...

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Helpful?
1Thank JBennett76
Nikki L, General Manager at Cutlers Hotel, responded to this review

I am disheartened to hear about the issues that you experienced as these impacted upon your stay. The whole team is continuously working to improve service levels and your feedback has proved to be invaluable. Kind Regards Nikki Lucas

Wakefield, United Kingdom
Reviewed 3 weeks ago

For a quick visit to Sheffield, the location is fantastic and staying at the hotel enables you to get cheaper parking at the NCP across the road (£12 for 48 hours). The hotel itself feels budget - perhaps we expected too much from the Best Western brand. The room was quite small, the TV couldn't keep a signal, the hairdryer...

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Helpful?
2Thank Wakefield_Forever
Nikki L, General Manager at Cutlers Hotel, responded to this review

Your feedback is invaluable, and I thank you for taking the time to leave your review. I am disappointed to hear that you were disheartened with your bedroom and the amenities, the television and the hairdryer. Please accept our sincere apologies for the impact these had upon your stay and rest assured that it is something we are proactively seeking...

Sutton in Ashfield, United Kingdom
Reviewed 4 weeks ago

Greeted at reception by two young ladies who were very helpful and quickly explained the amenities available in the hotel and directed me to my room. Stayed in single room for one night. Every member of hotel staff that I came in contact with took time with me. Room was as I would expect. Great Shower and lovely heated towel...

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1Thank paulcl0ugh
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for taking the time to leave your amazing feedback. Our team as a whole take pride within their delivery of customer service, to ensure that our guests have a great experience during their stay with us. I am happy to see that reflected on your last visit. We look forward to welcoming you back soon. Kind Regards Nikki...

Durham, United Kingdom
Reviewed 17 February 2017

Perfect for the city centre it's right in the heart of Sheffield 2 minutes away from the Crucible Theatre the car park is straight across the road and if you book on the hotel website you get it for free any other site and it costs £7.20p very clean with hairdryers in the rooms along with tea and coffee and...

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Helpful?
2Thank Margaret C
Nikki L, General Manager at Cutlers Hotel, responded to this review

We are delighted with your feedback in regards to our central location within the city, as we are well situated for all of the city centre amenities. Thank you for your compliments, as we take great pride within the delivery of our customer service and guest satisfaction. We look forward to welcoming you back. Kind Regards Nikki Lucas

Blackpool
Reviewed 12 February 2017

A very pleasant stay,handy for the theatre and shops. Room was clean and comfy and a nice breakfast in the morning.Staff very pleasant. Free parking in near by car park when you inform hotel when booking.

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Helpful?
Thank Tange16
Nikki L, General Manager at Cutlers Hotel, responded to this review

We appreciate that you have taken the time to leave your review, in regards to your stay with us here at the Best Western Cutlers Hotel. Thank you for your kind words. Kind Regards Nikki Lucas

Sheffield, United Kingdom
Reviewed 12 February 2017

I stayed at the hotel 11 nights. Staff was helpful and nice, rooms are in good standard and clean, location great, a bit noisy as it is in the center. I recommend it. Good value for money. Breakfast okay just wish it could vary every few days.

Review collected in partnership with Best Western GB
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Thank 310sylwiab
Nikki L, General Manager at Cutlers Hotel, responded to this review

Thank you for your recommendation and feedback in regards to your recent stay with us. When you decide to stay with us again, feel free to contact us directly in order for us to discuss your requirement's. Kind Regards Nikki

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Best Western Cutlers Hotel Sheffield. Located in the heart of Sheffield City Centre, within easy walking distance of Sheffield's award winning theatres, The Crucible and The Lyceum & major transport links. Our 45-bedroom establishment offers the ultimate in contemporary comfort coupled with real value for money. Our aim is to provide our guests with a personalised experience that is second to none. We are able to offer our guests 24hours free Parking at the NCP Arundel Gate car park(Only 70 yard away from the hotel) when booking your room directly with the hotel. Enjoy Free Wi-Fi in all our bedrooms and public areas. Great Location! Great Service! Great People! ... more   less 

Additional Information about Cutlers Hotel

Address: George Street, Sheffield S1 2PF, England (Formerly BEST WESTERN Cutlers Hotel)
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Price Range: RM248 - RM773 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cutlers Hotel 3*
Number of rooms: 45
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Also Known As:
Cutlers Hotel Sheffield
Best Western Sheffield
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Questions & Answers

Here's what travellers have asked, with answers from Cutlers Hotel staff and other travellers.
6 questions
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Yateley, United Kingdom
9 months ago
10 months ago

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Questions? Get answers from Cutlers Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lift is very slow, maybe get a room on floor 1 to save time!”
 of 5 bubbles Wakefield_Forever, 5 Mar 2017 | Read review
“Room at the front was a little noisey on dustbin day (Tuesday)”
 of 5 bubbles B5511NDmargaretc, 16 Feb 2017 | Read review
“It's essential you get one away from the road closest to where deliveries to the nearby stores occur”
 of 5 bubbles chrisbZ1261GW, 10 Jan 2017 | Read review
“Not at the front”
 of 5 bubbles 2010mustang, 16 Aug 2016 | Read review
“If you stay on one of those rare hot days in the UK, it might be worth asking if any of the rooms are air-conditioned.”
 of 5 bubbles VestoSlipher, 9 Aug 2016 | Read review
5 of 5