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my sister and i returned yesterday from a 2 night stay at Duke's. We had a wonderful time in this small hotel, everything was perfect...our lovely room ( Rutland ) ,a delicious breakfast and the most wonderful staff who were so helpful and friendly.
This is a hotel that actually deserves the rating it has. You walk off the road up a couple of step and enter luxury (at an affordable price). From my welcome as aI entered to the warm good-bye as I left customer service was perfect....More
1 Thank MrStuart64
Response from ChristopherCameron, Owner at Dukes HotelResponded 4 February 2018
Thank you – as you note we are precluded from introducing a lift as we occupy two Grade 1 listed Georgian Townhouses. We offer 17 rooms, with a couple on the ground floor and the others spread across the floors. The grand balustrade staircase is...More
We stayed a few nights in the Norfolk Suite. After the crush of London, Bath was a peaceful respite -- and this hotel perfectly reflects that. Staff was proactive, friendly, professional. Our suite was large and beautiful. While historically accurate and lovely, it's modern where...More
We really enjoyed our two night stay at this small friendly hotel. The room was clean and nicely furnished. The breakfast was lovely with attentive staff. Location was great, just a five minute walk to town. There's so many things to do in Bath and...More
First time to this hotel, booked the four poster room. Room was an excellent size with large en-suite. Very clean and the staff great. Breakfast was excellent, full continental and cooked available. Will revisit again.More
Thank Ian L
Response from ChristopherCameron, Owner at Dukes HotelResponded 6 days ago
Having booked yourselves, on line, into the ‘finest room in the house’ I am sorry that we did not have the opportunity to offer you both a few celebratory bubbles. We seek to enhance, without being intrusive and on this occasion, you clearly passed below...More
Response from ChristopherCameron | Property representative |
Hello, Our normal policy is to speak with guests prior to any charge being made on a card. We are unable to trace any record of a booking/cancellation for a guest from the county of Hampshire. May I suggest that you contact... More
Hello, Our normal policy is to speak with guests prior to any charge being made on a card. We are unable to trace any record of a booking/cancellation for a guest from the county of Hampshire. May I suggest that you contact us and ask for Charlotte or Carole. We will look to address your concerns, if at all possible; as we would certainly not wish to prompt any anxiety. Many thanks, Carole.