We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,355 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,340: English reviews
Start your review of BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
 Click to rate
Staffordshire
Reviewed today NEWvia mobile

Check in was painless and the lady working on reception was very helpful and pleasant. Our room was fine with regard to furniture, decor and storage. There was a fault with the bathroom which was reported but no one from maintenance bothered to turn up and rectify the problem and it had still not been sorted at the time of...

 Report
Helpful?
Thank degman
Stoke on Trent
Reviewed 4 days ago NEWvia mobile

We paid £22 per person and this included an meal and free glass of bubbly. The tables were decorated lovely they did house wine for 15£ which I though was okay price... beer was £4 a pint so maybe a little more expensive than some places but you expect that don't ya!!! The night has such a good atmosphere and...

 Report
Helpful?
Thank kellyt1979
Coventry
Reviewed 4 days ago NEW

As this review is about four months overdue I'll keep it short and sweet. Fabulous hotel, luxurious, clean, welcoming, cosy, fantastic spa and pool area, great food, great staff and service. We booked this hotel as we were visiting the theatre in the area and wanted a long weekend break that had something for everyone. This hotel certainly delivered and...

 Report
Helpful?
Thank TheReb
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi TheReb thanks a million for the 5 stra review so pleased you had a great stay with us. Its lovely receiving such positoive feedback. Please do come and visit us again Clare

Congleton, United Kingdom
Reviewed 5 days ago NEW

We were part of the organising team for the Lions Convention held at Best Western Plus, Stoke on Trent recently. We would like to thank the many staff at the hotel who looked after us so well. Many months of planning went into the organisation of this event with the hotel. The work and kind attention given by Clare was...

 Report
Helpful?
Thank Beartowners
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the fantastic review. I'm so pleased you all had a great time with us. I have passed on your comments to the team. Look forward to hopefully welcoming you back! Clare

Stoke-on-Trent, United Kingdom
Reviewed 6 days ago NEW

Came here for a Christmas party - was nice food was good, plenty of parking spaces available staff were very helpful and friendly. Rooms are clean and a good size and not a bad price per night and breakfast was nice too.

 Report
Helpful?
Thank Peyia2015
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Peyia2015 Many thanks for the review so pleased you had good stay with us. It would be great if you good let me know how we can improve to earn 5 stars next time thanks again Clare

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Wished we had never bothered, very over expensive bar, also no end of problems , when we checked in we asked the lady what time the pool shuts she replied 10pm, had a few drinks and very expensive meal (£48) for 3 burgers and a child meal, and what we had to send back for being rock hard, we then...

 Report
Helpful?
Thank Terry_MAC_21
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Oh Dear Terry I'm sorry you didn't have a great stay with us. I wonder could you let me know when you stayed please - that way I can follow up the issues you raise. Re the leisure club the swimming pool is open Mon - Thursday until 9.30pm on a Friday 8.30pm and a Saturday and Sunday 7.30pm I'm...

uk
Reviewed 1 week ago

Hotel was great, big room for family of four, double bed and bunk beds instead of sofa bed so the kids were happy not having to share. Room was spacious and clean. Food esp breakfast was great choice, reasonable price for eve meal £12. Hotel staff were very happy to help with queries about hotel and location. Fab few days...

 Report
Helpful?
Thank thefamilyUk
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi thefamilyuk many that's for the fab review and the 5 stars. Its great to read that you all had another fab stay with us. Look forward to welcoming you back soon Clare

Leicester, United Kingdom
Reviewed 2 weeks ago

Booked a two-night break. Excellent room with huge, very comfortable bed, good towels and toiletries and windows you can open enough to let in some air. Distant traffic hum with windows open but not enough to disturb and otherwise quiet and peaceful. Excellent shower and bath that filled quickly with piping hot water. Staff very friendly. I would have given...

 Report
Helpful?
Thank Annette J G
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Annette Many thanks for the great review I'm so pleased that in the main you had a good stay with us. Sorry about the restaurant - next team you will experience a vast improvement! Thanks again Clare

Reviewed 2 weeks ago via mobile

If your thinking of a hotel wedding then I couldn't recommend this hotel enough. From the moment I arrived the night before the wedding the whole experience was great. We has the suite and wow it was perfect. The girls who ran our day for us were so attentive nothing was to much for them. We got married at 3.30...

 Report
Helpful?
Thank kennard8
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star wedding review its great to receive such positive comments - Ill make sure they are passed on to the team. Hopefully see you soon Clare

Belfast, United Kingdom
Reviewed 2 weeks ago

Three bar meals ordered. One ..... American Burger with bacon, NO CHEESE. Three meals arrive .... Burger with cheese. Sent back but companions nearly finished by the time the correct food arrived. Three bar meals, one pint of coke, one regular coke and two pints of lager ..... £52.70. Two bits of good news .... We won't be back and...

 Report
Helpful?
Thank John M
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi John M Oh dear we didn't do a very good job did we. Sorry about the CHEESE. Re the payment procedure you would be amazed at how many people forget to pay the bill on leaving. we have just had a new till system so I am hoping we will be able to set up accounts by just swiping...

177 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (136)
Viewed
Dining (2)
Viewed
Room/Suite (32)
Viewed
Hotel & Grounds (5)
Viewed
View from Room (4)
Viewed
Bathroom (10)
Viewed
Pool/Beach Area (1)
Viewed
Other (82)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (11)
Viewed
View from Room (2)
Viewed
Business Centre/Function Rooms (10)
Viewed
Hotel & Grounds (8)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Stoke-on-Trent
1.1 km away
Quality Hotel & Leisure Stoke on Trent
0.7 km away
Premier Inn Stoke-On-Trent (Hanley) Hotel
4.4 km away
Holiday Inn Express Stoke-on-Trent
Show Prices
Show Prices
Show Prices
9.7 km away
BEST WESTERN PLUS Stoke on Trent Alsager Manor House Hotel
9.4 km away
BEST WESTERN Stoke East
BEST WESTERN Stoke East
#7 of 12 in Stoke-on-Trent
360 reviews
2.2 km away
Borough Arms Hotel
Borough Arms Hotel
#2 of 5 in Newcastle-under-Lyme
504 reviews
Show Prices
Show Prices
Show Prices

Near BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: RM368 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Travelocity so you can book your BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your kids are older ask for bunk beds rather then sofa bed.”
 of 5 bubbles thefamilyUk, 13 Mar 2017 | Read review
“Ask for the features you want when you book and they will try to provide them.”
 of 5 bubbles annettejg2014, 8 Mar 2017 | Read review
“DO not use a debit card for pre authorisation”
 of 5 bubbles 462samanthal, 29 Nov 2016 | Read review
“Crown executive rooms are very nice”
 of 5 bubbles HilsKev, 29 Nov 2016 | Read review
“Facing away from the road”
 of 5 bubbles bml412, 11 Nov 2016 | Read review
5 of 5