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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

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1,307 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel
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Showing 1,292: English reviews
stoke-on-trent
Reviewed 3 weeks ago

Stayed at this hotel for a family get together,lovely comfy rooms very clean and staff very friendly,breakfast very enjoyable and plenty of choice,no problem with parking and a perfect base to get around and see the area

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Helpful?
Thank tinamolloy2
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Tinamolloy2 Many thanks for the great review so pleased you had a fab family get together. See you all again soon Clare

Johannesburg, South Africa
Reviewed 3 weeks ago

A good hotel with very good health Club and Spa. Check in was slick and fast and the rooms were well furnished .The very soft bed could be improved on. The health club was well equipped and with the indoor pool was excellent for a weekend stay. The hotel is well placed to explore the area and the restaurant was...

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Helpful?
Thank bml412
Wrexham, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here for a night en route to the theme park and we were very very impressed. Huge hotel, ample parking and everywhere very clean. The room was nice and big, with a king size (I think), a single and the requested travel cot all fitting in nicely. The beds were nice and soft with good quality pillows. The bathroom...

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Helpful?
Thank xshelley_annex
Isle of Man, United Kingdom
Reviewed 4 weeks ago

Best hotel we've stayed in for a long time. Very helpful and friendly staff. Leisure club and pool area good. Breakfast is well stocked and staff helpful. Plenty of parking. WiFi is good and strong.....

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Helpful?
Thank oscarsmad23
Swindon, United Kingdom
Reviewed 1 November 2016

Had breakfast here last Christmas, while helping out with promo video for Stoke Panto... amazing! Fantastic staff, very attentive, and polite. Food was great too, will definitely be returning whenever i'm next in Stoke!

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Thank Zoe C
London
Reviewed 30 October 2016

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Thank Osdasilva
Strathaven, United Kingdom
Reviewed 30 October 2016

The Best Western Moat House is an excellent Hotel in Stoke, easy to get to from the motorway if heading North or South off the M6. The food is Great with a Buffet breakfast all you could eat, Full English or continental. The rooms are well set out with all you could wish for, including robes and safety deposit boxes...

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Thank Robert W
Texas
Reviewed 27 October 2016

We stayed here for a wedding a couple of weeks ago. This is a really nice place. The staff are very professional and helpful. The food was great too! I highly recommend this hotel if you are in the area.

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Thank BBWorldTrav
Reviewed 26 October 2016

Went on an October Sunday afternoon to watch our daughter modelling wedding gowns at a wedding fair. Thought a quick drink before the show was in order, but an almost £11 bill for a glass of house wine and a small bottle of Peroni beer was a bit of a shocker. There was plenty of space within the hotel for...

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1Thank Nick J
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Nick J Many thanks for your review I'm sorry you didn't have a great experience with us. Car parking is free for all our guests but you must make sure you enter your registration number into one of the Parlking Eye Terminals in the hotel. Point taken re fire alarm we will review with theteam that was on duty....

Maidenhead, United Kingdom
Reviewed 26 October 2016

Stayed here for a family reunion and chose the location for ease of travel for everyone. The hotel was very busy due to a sports function which meant the bar was crowded and difficult to get a drink. The restaurant however was very quiet and the food and service were good. Rooms were very comfortable and quiet.

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Helpful?
Thank Ian R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: RM316 - RM676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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