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Swan Hotel & Spa Lavenham

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Swan Hotel & Spa Lavenham
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1,125 Reviews from our TripAdvisor Community

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Showing 1,119: English reviews
Basildon, United Kingdom
Reviewed 15 December 2015

My family and I spent a wonderful Sunday afternoon having my celebration lunch, the staff and cooking were both excellent, and catered for all our needs. When booking I was asked if I wanted the private dinning room and if there were any dietary needs and any catering for children. We span an age range from 5 to 70 and...

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Helpful?
1Thank Robert H
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your special family occasion at The Swan Lavenham Hotel & Spa. We look forward to welcoming you back again. If I can assist you further, please do let me know. Kind regards Jane Jane Larcombe...

Suffolk
Reviewed 15 December 2015

The Wool Room was the perfect venue for our 30-person Christmas 'Do'! The room looked beautiful; the service, as usual, was exceptional; the food tasty and there was plenty of it. The bedroom (No. 32) was immaculate, warm and cosy. Breakfast was most welcome and could not be faulted.

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Helpful?
Thank TravelmumSuffolk
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your event here at The Swan at Lavenham Hotel & Spa. Your comments have been passed to the team - thank you. We look forward to welcoming you again. If I can assist you further,...

Portsmouth, United Kingdom
Reviewed 14 December 2015

We stayed for my husband's company Christmas party. If you love history, you really need to stay here. Get a tour from Pete (Front of House) his knowledge of the hotel's history is amazing - he really made it interesting. The staff were friendly, especially the Manager who carried our bags in for us from the road (he asked if...

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Helpful?
Thank heidi t
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and are delighted to hear that you enjoyed your stay at The Swan. Your comments are very kind and have been shared with the team. We look forward to welcoming you again. If I can assist you further, please do let me know....

King's Lynn, United Kingdom
Reviewed 13 December 2015

This is a follow up to a teaser posted in June. We had called here for coffee, saw a flyer for a concert at the local church and decided we would make it our Christmas present to each other. We are fortunate in that we have all the “stuff” we need so an indulgent stay at a hotel makes an...

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Helpful?
1Thank tyketyke
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you very much indeed for taking the time to share your feedback on Trip Advisor. We welcome customer comments, as it helps us to review our products and services, together with providing feedback to the team. Your review was very kind - thank you and we're delighted to hear that you enjoyed your visit and the Lavenham Sinfonia concert....

Milford on Sea, United Kingdom
Reviewed 13 December 2015

We booked for a 2 night stay as this hotel now has a fabulous spa the weavers house. The Christmas decorations with the big log burners created a lovely ambience. The staff were very attentive the food in the gallery restaurant was beautiful all in all we had a lovely time and enjoyed the spa with the outdoor jacuzzi even...

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Helpful?
1Thank diamonddebs12
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you very much indeed for taking the time to share your feedback on Trip Advisor. We welcome customer comments, as it helps us to review our products and services, together with providing feedback to the team. Your review was very kind - thank you and we're delighted to hear that you enjoyed your visit to Weavers' House Spa. Thank...

Bury St Edmunds, United Kingdom
Reviewed 7 December 2015

It was a great pleasure to sit in the Swan and indulge in afternoon tea. Sandwiches, scones, and cakes including Swan meringues with cream inside. If you can't finish it all, you can ask to take the rest away. An upmarket Christmas treat.

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Helpful?
1Thank Jonathan M
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We very much welcome customer feedback. We're delighted to hear that you had an enjoyable visit and we look forward to welcoming you again. If I can assist you further, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager

Hertford, United Kingdom
Reviewed 7 December 2015 via mobile

The Swan is without doubt a unique hotel and is almost an institution in Suffolk. We were attending a function and stayed overnight and our room, whilst comfortable was a bit tired where the decoration was concerned. There was worn paintwork, lumps of plaster missing and the carpet could have done with a shampoo. When I opened a window I...

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Helpful?
1Thank Graham C
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We welcome customer feedback and yours have been shared with the relevant team members, for follow up. I am sorry to hear that not everything was as you might have wished it to be, for which I apologise. Would you be so kind, as to please drop...

UK
Reviewed 4 December 2015 via mobile

We have eaten in the restaurant and bistro on a number occasions but never stayed. The opportunity came when we went to Bury St Edmonds to see Eddi Reader (great gig) and got all our Christmas shopping done at the same time. Stayed in a twin room on the ground floor overlooking the public street so didn't want to leave...

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Thank RickyRUk
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you very much for taking the time to share your comments on Trip Advisor. We welcome customer feedback, as it helps us to review our product and service offerings. We're delighted that you enjoyed your stay and we look forward to welcoming you back again soon. If I can assist you further, at any time, please do let me...

Norwich, United Kingdom
Reviewed 4 December 2015

We stayed here for two nights as a small break. The hotel is very pleasant hotel with good standards of service. However there were a few things that were not quite correct and could do with improvement. These things may appear smallish but at a basic cost of £560 for two nights (room, breakfast, afternoon cream tea and evening meal...

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Helpful?
1Thank Clive G
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to write your review on Trip Advisor. We welcome customer feedback, as it helps us to review our product and service offerings. We are so sorry to hear that your experience at The Swan was not faultless. Your comments have been shared with the relevant team members, for follow up. Thank you once again...

Somerset, United Kingdom
Reviewed 29 November 2015

I use this hotel on a regular basis. Always get a great service. The rooms are always clean and very comfy. You can eat in the brasserie or restaurant depending on your budget. Great breakfast. A very old building that has been updated with a new spa which I haven't tried yet. It can get busy at times with weddings...

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Helpful?
Thank penfoldisking
JaneLarcombeBDM, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your feedback on Trip Advisor. We welcome customer comments and we thank you for yours. We are pleased to hear that you enjoy your business trips to The Swan at Lavenham Hotel & Spa. Our Front Desk staff can assist you with your dining bookings, so that you can avoid busy times....

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 

Additional Information about Swan Hotel & Spa Lavenham

Address: High Street, Lavenham, Babergh District CO10 9QA, England
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Price Range: RM591 - RM1,310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
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Also Known As:
Lavenham Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Swan Hotel & Spa Lavenham staff and other travellers.
8 questions
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Norwich, United Kingdom
Alicante, Spain
over a year ago
Hinckley, United Kingdom
9 months ago
2 months ago

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Questions? Get answers from Swan Hotel & Spa Lavenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Your room may not look like the website photos.”
 of 5 bubbles EmmaH439, 22 Mar 2017 | Read review
“If you want a larger room go for the superior room”
 of 5 bubbles Lesleyhearts, 21 Mar 2017 | Read review
“Call & ask, so much easier to talk to the hotel direct.”
 of 5 bubbles Pauleve51, 14 Mar 2017 | Read review
“Avoid rooms near fire escapes which are noisy and used by staff very early in the morning and late at night”
 of 5 bubbles jandd832, 11 Mar 2017 | Read review
“As The Swan is a 15th Century hotel, if you are tall just mention as some doorways are low. However they are padded.”
 of 5 bubbles LindaF205, 1 Mar 2017 | Read review
5 of 5