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Neville Street, Newcastle upon Tyne NE1 5DF England
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US$65
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Traveller (402)
Room & Suite (165)
Dining (38)

About

#47 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
1593Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
Daniel B wrote a review Yesterday
1 contribution
The hotel was a mixed bag. Great location and the room was nice, so too was the breakfast. However, due to the nightlife, if you are on a lower level it can be extremely noisy. Not necessarily a fault of the hotel, but something to bare in mind. It may be worth asking for a room on a higher level so you are not not distributed. The biggest disappointment, is the hotel take's a security deposit of £25 for if any damage caused during your stay which I totally understand however, I was advised it would be received in 28 days as this is how long it can take. I'm now currently on day 80 and still not received. I've sent several emails and received no assistance. It's been rather embarrassing from a customer service standpoint. If you are to stay at the hotel, you may need to accept that you are not going to receive the security deposit in return.
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Date of stay: September 2021Trip type: Travelled as a couple
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Chloe C wrote a review 22 Nov
1 contribution
We had a fantastic 3 night stay at this hotel. The room was of a high standard, clean tidy, perfect room temperature and facilities within the room and we were daily, asked if we needed anything. Price was acceptable for the deluxe double room that we were in. I want to give a special mention to Marcus the manager who checked us in, he was fantastic throughout our stay, any time we were going out or coming in he was genuinely interested in what we had been up to and just enjoyed having general chat with him. Really appreciated the service throughout the stay and can’t fault it at all. Would definitely come back!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Marcus Klemm, Other at County Hotel
Responded 3 days ago
Hi chloecQ7935KH, Thank you for your lovely feedback, we are really pleased you liked the hotel. It was our pleasure to look after you and we look forward to seeing you again soon.
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therichastill wrote a review 22 Nov
Stevenage, United Kingdom1569 contributions436 helpful votes
The County Hotel is across the road from Newcastle Central railway station. It is very convenient for the city. I received a very warm welcome from Jake at reception and was able to provide me with a map for getting round the city and other information I needed. I was able to check in early at 2pm as my room was ready which was good of them. My room was quite a way from the lift and was very cosy. There was a problem with the hotel wifi. I am not sure if it was because it was quite a way from the main area of the hotel but my phone would connect and then drop out. In the end I was able to connect to the city wifi. I did say about it to the people at reception and was offered an alternative room. I slept very well and the next morning went to use the shower but struggled to get it hot. At best it was luke warm. Finally when I cleaned my teeth the sink in the bathroom may have had trouble flowing water as it kept spitting water over the counter. If I do stay here again I would suggest a room closer to the lift. The staff were all really nice and helpful. Let down by facilities.
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Date of stay: November 2021Trip type: Travelled solo
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Response from Marcus Klemm, Other at County Hotel
Responded 3 days ago
hi therichastill, Thank you for taking the time to write your feedback. Please accept our apologies for the issue you had with the WiFi and the water temperature, we will look into these. Jake will be very pleased to read your comments.
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Ian S wrote a review 19 Nov
1 contribution
Booked for one night at short notice, brilliant price in comparison to the cheap chain hotels. Check in service was brilliant and managed to get upgraded without any issues. Room was large, clean and had brilliant views, coffee machine and super comfortable bed. Bathroom was huge and a very good range of complimentary items. Perfect location, great price, fantastic service, could not fault the place at all, would highly recommend!
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: Book direct for the best deals, upgrades are easier if you do (more expensive on booking.com)
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Response from Marcus Klemm, Other at County Hotel
Responded 3 days ago
Hi Ian S, Thank you for your lovely review and we look forward to seeing you again soon.
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thefieldings wrote a review 17 Nov
southport71 contributions53 helpful votes
Stayed on a Sunday night after dropping daughter back at uni. We had booked direct via the hotel website with breakfast. Arrived to the warmest welcome ever from the manager and staff. Our room was beautifully decorated in keeping with majesty of the building. Comfortable bed, clean interior, great toiletries, real coffee!! Breakfast was buffer style except my veggie breakfast was cooked by the chef, there are also excellent choices of eggs Benedict/ royale which could also be cooked fresh. Food was of a high quality and plenty of it. The staff in the restaurant were friendly and professional and this continued with check out. My only shock is reading previous reviews. The negative ones. I think they stayed in a different hotel?? We have stayed in other hotels in Newcastle as we are regular visitors Inc some much more highly reviewed but I can honestly say the service and quality is far higher at the county and the price is exceptional value for money. We don't need to stay anywhere else now, we have found our " go to " hotel. Thankyou everybody for making our stay wonderful
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Marcus Klemm, Other at County Hotel
Responded 3 days ago
Hi thefieldings, Thank you for your fabulous review, we are glad you enjoyed your stay. The team will be delighted to read your comments and know that their efforts do not go unnoticed. We look forward to seeing you again soon.
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PRICE RANGE
US$60 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
county hotel, newcastle hotel newcastle upon tyne, county hotel by thistle newcastle, county hotel newcastle upon tyne
FORMERLY KNOWN AS
Mercure Newcastle County Hotel
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
131
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Frequently Asked Questions about County Hotel
Which popular attractions are close to County Hotel?
Nearby attractions include The Escape Key (0.5 km), EXIT Newcastle (0.1 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at County Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at County Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at County Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to County Hotel?
Conveniently located restaurants include The French Quarter, Snackwallah, and Revolution Bar & Kitchen.
Is County Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at County Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does County Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to County Hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), The Quayside (0.9 km), and Newcastle Cathedral (0.4 km).
Is County Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.