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County Hotel

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County Hotel
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930 Reviews from our TripAdvisor Community

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Showing 909: English reviews
Chester, United Kingdom
Reviewed 29 June 2015

I stay in the Thistle fairly regularly. I find the staff superb - really helpful and friendly and the breakfast is excellent. However, I must admit in more recent stays I have noticed the rooms becoming a little tired. Windows are difficult to open, carpets a little rough looking and the rooms becoming to look rather drab. This is in...

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Helpful?
Thank HELEN C
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello HELEN C, Thank you for your review. I can confirm that the hotel is about to leave the “Thistle” brand and in the coming weeks will join the “Hotel Collection”. This will see a new chapter open for the hotel and a significant investment in capital upgrades are due to take place. It is an exciting time for us...

Stockton-on-tees, United Kingdom
Reviewed 28 June 2015 via mobile

My first time at this hotel but will use it again. I was in Newcastle for a Take That Concert and this hotels so convenient. It's literally across the road from Central Station and a 10 minute walk to Metro Radio Arena. This is important to me as a solo traveller. From checking in to checking out I cannot fault...

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Helpful?
Thank Barbara B
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Barbara B, Thank you for such a fantastic review. I’m so pleased that you found our location in the middle of Newcastle City Centre to be convenient for your needs. I’m delighted to read that our staff were able to make you feel so welcome and to ensure your peace of mind and safety as a single female traveller...

Reviewed 27 June 2015

It was all pretty much ok... No complaints but nothing really to get excited about either. Very ordinary in every aspect! I can't even think of anything unusual to report... Fit for purpose I guess... Not more, no less!

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Helpful?
Thank Steven P
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Steven P, Thank you for the review. I’m glad to see that your stay was satisfactory and met your expectations. Kind Regards, Gearoid Pyne

Luton, United Kingdom
Reviewed 19 June 2015

It took 3 attempts to get into the room. Firstly they sent me to the 5th floor, key did not work. Went back down to the reception in the world's slowest lift. Was told my booking had been switched to the second floor but they had sent me to the 5th anyway. Off I went to the second floor. Key...

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Helpful?
Thank Fearghall_Luton
GeneralManagerNCL, Manager at County Hotel, responded to this review

Dear Fearghall_Luton, I’m disappointed to read your review and that you were unhappy with some elements of your stay. Over your stay we experienced technical issues with our electronic door locking system that necessitated us in having to change your room and re-activate your cards on more than one occasion. For this I apologise as it seems to have inconvenienced...

Reviewed 16 June 2015 via mobile

Stayed here for one night when going to metro arena. It's in the ideal location right opposite the train station and within easy walking distance to all parts of Newcastle. On arrival we struggled trying to find the car park and ended up in the station long stay (which was cheaper at the weekend but maybe less secure ), for...

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Helpful?
Thank Aphrobiteme
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Aphrobiteme Thank you for your kind review. It is always so reassuring to receive positive feedback such as yours. Both the team and I really appreciate as it is great for morale. We hope to see you back again on your next trip to Newcastle Kindest Regards, Gearoid Pyne

Carlisle, United Kingdom
Reviewed 14 June 2015

Our Son & Daughter & their partners paid for our stay and were charged £139, we got there and were put in the smallest room they could find. Needles to say we were not impressed as it was a Present for our 30th wedding Anniversary.

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Helpful?
Thank steve s
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello steve s, Thank you for posting a review regarding your recent stay. Being a hotel that dates back to the late nineteenth century, many of our rooms come in different configurations, shapes and sizes. Many of our guests comment that the layout of this grand old building contributes to the enjoyment of their stay. Although I can appreciate it...

Yorkshire Dales National Park, United Kingdom
Reviewed 13 June 2015

it was good value for money. Very central, lots of eating places around, clean room and lovely comfortable bed, unfortunately it would be nice if they spent some money on quality pillows .................

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Helpful?
Thank makinupforlosttime
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello makinupforlosttime, Thanks for the positive review. Delighted to read that you found our location to be of easy access to exploring and that you liked your room. We are in the process of changing pillows, so there should be no worries on your next stay. Be Well, Gearoid Pyne

Newmarket, United Kingdom
Reviewed 11 June 2015

Firstly the good, the staff here are great, very helpful, polite and professional. The public areas are pleasant enough but looking like they could do with some TLC. The BAD, the room I was allocated, firstly I appreciate this is a city centre hotel, but when you get to your room and find ear plugs on your pillow you know...

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Helpful?
Thank PaulV844
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello PaulV844, Thank you for writing up a review about your recent stay. I am pleased to read that you found our staff to be friendly and professional as well as our public areas being of a pleasing standard. With regards to the issue regarding the size of your room, I should point out that the hotel dates back to...

Haydock, United Kingdom
Reviewed 3 June 2015

We stayed for two nights for the Magic weekend. Hotel is nice, very clean. Staff all very nice & helpful. Excellent location for all the sights of Newcastle. I would stay here again and I would recommend this hotel

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Helpful?
Thank Shazza6464
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello Shazza6464, Thank you for your positive comments. We really appreciate them. It is fantastic to read that you will be recommending us and we look forward to hosting you again on your next trip to Newcastle. Kind Regards, Gearoid Pyne

Epsom
Reviewed 2 June 2015 via mobile

Excellent location directly opposite train station. Staff very friendly. Room was clean but dated however it was still functional. The Wifi was very fast, best every I have had in a hotel. Only stayed one night was to late for dinner and did not do breakfast. But there are loads of places to eat nearby. TV was weird you need...

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Helpful?
Thank EpsomSmith
GeneralManagerNCL, Manager at County Hotel, responded to this review

Hello EpsomSmith, Thank you for posting a review of your stay at The County Hotel. Our 100mb Superfast WiFi certainly makes browsing the internet exceptionally easy. Whether it is for work or streaming on Netflix etc... It really makes browsing enjoyable and accessible. I’m delighted you found your stay to be of value for money and I hope you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located across from Grand Central Station, the County Hotel is perfect for shopping, sporting and cultural events, and visiting the world-famous Hadrian's Wall. A magnificent Grade II Listed Victorian, the hotel is the ideal base for shopping, concerts and other cultural events, with attractions from Roman remains to the legendary St James' Park within a short drive. ... more   less 

Additional Information about County Hotel

Address: Neville Street, Newcastle upon Tyne NE1 5DF, England (Formerly Mercure Newcastle County Hotel)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: RM282 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — County Hotel 4*
Number of rooms: 114
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Also Known As:
County Hotel, Newcastle Hotel Newcastle Upon Tyne
County Hotel By Thistle Newcastle
County Hotel Newcastle Upon Tyne
Hotel Style:
#13 Romantic Hotel in Newcastle upon Tyne
#18 Luxury Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from County Hotel staff and other travellers.
17 questions
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Questions? Get answers from County Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor was pretty quiet?”
 of 5 bubbles FussyBum67, 24 Feb 2017 | Read review
“High floor less noise”
 of 5 bubbles , 2 Feb 2017 | Read review
“ask for Centra Station view”
 of 5 bubbles MorpethBabs, 31 Jan 2017 | Read review
“5th floor lovely and peaceful, and all floor accessible by lifts.”
 of 5 bubbles susanhG646ZB, 29 Jan 2017 | Read review
“5th floor :-)”
 of 5 bubbles 360eddieg, 14 Jan 2017 | Read review
5 of 5