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Mercure Stratford-Upon-Avon Shakespeare Hotel

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Traveller (486)
Room & Suite (189)
Dining (23)
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Overview
  • Excellent28%
  • Very good42%
  • Average19%
  • Poor7%
  • Terrible4%
Travellers talk about
“privilege room”(33 reviews)
“car park”(254 reviews)
“junior suite”(62 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Mercure Stratford-Upon-Avon Shakespeare Hotel
Special Offer: CHEAPEST ONLINE RATES!
Offers from Mercure Stratford-Upon-Avon Shakespeare Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Reviews (1,987)
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549
756
374
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80
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All reviewsprivilege roomcar parkjunior suitecreaky floorboardsold buildingper nightmiddle of towncharming hotellots of characterfour poster bedcentral locationexcellent locationpublic areaslarge bathroomlovely roombuffet stylestayed for one night
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501 - 505 of 1,908 reviews
Reviewed 14 August 2016

We checked in on what was left of Valentines day. Having travelled over 120 miles our room wasn't ready at 17.00. The hotel manager was more than apologetic offering a number of incentives that cushioned the situation. Parking isn't great but is available if you...More

Thank Carl R
Response from James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare HotelResponded 17 August 2016

Dear Carl R Thank you for your comments and I'm sorry your room wasn't ready on arrival - but it seems you enjoyed your stay with us and in the beautiful town of Stratford-upon- Avon. Come back again soon! Regards James Lys General Manager

Reviewed 11 August 2016

Decent place, in a prime location but in my opinion overpriced. 10 pound extra for parking has to be factored in, also ask for rooms away from the main road if you want a good nights sleep. toile didn't flush properly and bath tap also...More

Thank Adrian W
Response from James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare HotelResponded 17 August 2016

Dear Adrian W Thanks for your feedback and yes, like most town center hotels - especially in Stratford - we do charge for car parking. Sorry to hear about your room issues, which have already been sorted. Despite the hassles I hope you'll come back....More

Reviewed 9 August 2016 via mobile

If you're looking for a very oldie worldie hotel this is the one. The upstairs corridors are very slanted due to the age of the building but it really gave it character. Me and my partner loved it, we also liked how our room had...More

1  Thank HannahGrant
Response from James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare HotelResponded 11 August 2016

Dear HannahGrant Thank you very much for your positive comments and very pleased you enjoyed your stay. I have taken on board your constructive comments about the difficulty in finding the car park (for anyone reading this, the entrance is in Sheep Street) by making...More

Reviewed 9 August 2016

So we spent two nights in the "new building" which it isn't however don't let that dissuade you. The hotel is in great shape and our rooms were very comfortable (2 rooms, 4 adults). Located in the middle of town we were able to walk...More

Thank Andy J
Response from James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare HotelResponded 11 August 2016

Dear Andy J Thank you very much for your kind comments about The Shakespeare - look forward to welcoming you back into The Garrick Wing soon! Best wishes James Lys

Reviewed 8 August 2016

Old of course, but updated hotel, but still currently tired in our opinion. We had a Junior Suite which was large enough but lacked some comfortable furnishings. Bathroom a tad on the small size but OK. The two-seater sofa was well passed its sell by...More

Thank vaughand106
Response from James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare HotelResponded 11 August 2016

Dear Vaughand106 Thanks for your positive comments about the staff and location of the hotel - always great to receive! I am in the process of changing all the sofas - completely agree with you, and the next time you visit there'll be a new...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$100 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Stratford-upon-Avon
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$100 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Stratford-upon-Avon
Room types
Suites, Non-Smoking Rooms
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Traveller (486)
Room & Suite (189)
Dining (23)
Pool & Beach (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
emilylwhite75
4 December 2017|
AnswerShow all 3 answers
Response from James L | Property representative |
Hi emilyIwhite75 Yes, can confirm we have at least 1 night porter on duty every night, so the reception desk is manned 24 / 24. We lock the doors around 11.30pm, but there is a bell you can press which alerts the night... More
0
Votes
g-shien
13 November 2017|
AnswerShow all 2 answers
Response from James L | Property representative |
Hello g-shien Sorry for the slow response, I've been away. Yes, we have cots which can be provided, and we also have an elevator which can help you access your bedroom with large luggage. Of course, our staff are also able... More
1
Vote
Room Tips
"get a suite, so much more spacious"
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"Avoid this hotel and stay somewhere else that has standards!!"
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"request a room in the original building for character"
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"Rooms to the rear of the hotel could be quieter than those facing the main street."
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