stayed 2 nights in October '21, it's one of the nicest Premier Inn's we've stayed in, the location is excellent, a 10 minute walk into the town, the canal view from room 333 was stunning, the breakfast was good, our only complaint was that you can't open the window for fresh air, air con plays havoc with my chest so it was uncomfortable, the parking was £5 per night so we parked at the travelodge down the road in Hamlet Way because it's free there and was safe enough, there's a McDonald's next door and a retail park over the road with plenty of shops and a Tesco superstore, we'd recommend this hotel and would stay again, my only advice to the management is to unlock the windows to allow your guests to breathe fresh air as the aircon affected my sleep quality.
Let's get the negatives out of the way first. There aren't any. There, that's sorted. MrsCapricorn and I arrived two hours before check-in on a scorching afternoon. We were met by a remarkably friendly young woman who, we discovered, came from Poland (we were later to discover that almost all of the support staff we met also came from Poland.) She answered all our questions politely and fully and made suggestions proactively. Better yet, she gave us the first room which had been prepared by the Room Staff, so we were able to check in early, which was a blessing. The room was spotlessly clean and well appointed with a view over the Stratford Upon Avon Canal. Oh, and the McDonald's drive-through: you can't have everything. The in-house restaurant was part of the Thyme brand: this ensured a greater choice of meals of higher quality than one finds at Brewers Fayre (if you listen carefully you might hear a howl of envy from the latter at Bedford South). The bar was well stocked and light and airy. It was possible to sit by the footpath which parallels the canal and enjoy a cool drink; sometimes, one would have to walk around the front of the hotel, but on occasion one could use the restaurant doors. The hotel location cannot be bettered. The town centre is no more than half a mile away. In the opposite direction, along the Birmingham Road, there are two shopping centres and a Tesco superstore within the same distance. The Tesco filling station appears to have the cheapest fuel locally and is a good place to top up for the journey home. Parking is available at £5 per 24 hours. Spaces in front of the hotel are limited, but are plentiful in the canal-side car park. What makes this particular hotel stand out above others in the chain is the staff. They are clearly well trained, managed and happy. This makes for an enhanced commitment to excellence in customer service and the staff at Waterways are truly excellent. They are a credit not only to the hotel, but to Premier Inn as a whole. The young woman who received us on our arrival, the lovely Paulina, exemplified all that is good about the staff. And then some. This is by far the best Premier Inn we have ever stayed at and it cannot be recommended highly enough.…
We recently enjoyed a fantastic 2 night stay at this Premier Inn. Plenty of parking available at £5 for 24 hours. Check in was quick and easy and the lady on reception who was also running the bar was nice and friendly. Room was very clean and perfect for a couple of nights. The bar area was also great, plenty of seating both indoors and outside by the canal. We didn't try any of the food as only a short 5 minute walk into the town. Will definitely stay again when visiting Stratford.
This hotel is not advertised as "town centre" but it is in fact only about 500 yards away from Shakespeare's birthplace which is at the top of the town so all the town's attractions and amenities are only a short walk away. It is situated on the bank of the canal and benches are available for sitting out in warmer weather. Food and drinks service is great and catering is by "Thyme" which we have always found to be very good. We have been several times and the staff are always very pleasant and helpful. Parking is available at £5 per day and there is a new system with ANPR so you just pay at the end of your stay.
We stayed in Stratford upon Avon, hotel was very tired & smelly seemed a bit unclean. Ripped carpet on stairs & hallway carpet smelt, in our room the bedding was clean but pillows lumpy, our bathroom flooring looked & felt like it had little hills in it, it did not fit properly at all, surprised the cleaners had not noticed, the bathroom also smelt like a sewer, that’s before anyone even went in there, glad we were out everyday. We dined outside the hotel but we met others that dined in they said they ran out of most food & that the list of food not available was twice the size of the food available, they also ran out of our wine when we went to the bar the 2nd time. Not good, why was this establishment not refurbished during lockdown perfect opportunity that would have been.