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Stayed over with friends visiting from out of town over weekend 13/04/2018!! booked club room for a little more luxury, but was very disappointed!!! All very dated and could do with a facelift :-( carpet was dirty and look as though it could do with...More
Thank Marlene D
Response from DavidSeed3, Manager at Crowne Plaza Birmingham City CentreResponded 3 days ago
Dear Marlene D, Firstly thank you for taking the time to leave feedback for our hotel, we cater to thousands of guests a week and very few let us know about their experiences so we can improve.
I can see from your booking you stayed...More
I had to attend a few business meetings in Birmingham. This hotel was conveniently located and was able to park nearby at the mailbox car park. The car park is a short walk and you can get a 15% discount if you get your token...More
1 Thank WendyMcL13
Response from Surya G, Guest Relations Manager at Crowne Plaza Birmingham City CentreResponded 24 January 2018
Thank you for this detailed feedback. We are glad that your overall stay was comfortable and that you enjoyed the breakfast and service from our reception team. We will share your comments with the teams.
I was however disappointed to read about your...More
Good hotel, efficient check in and friendly staff. Paid for upgrade to club room to allow use of club lounge. This was very good and would recommend. Room itself could have been slightly bigger but had everything we wanted. Lots of construction work underway around...More
We stayed Friday evening and had a bit of a nightmare getting to the actual hotel as there is so much regeneration going on in Birmingham at the moment. What should have taken us 10 minutes ... ended up taking us 25! When we got...More
Nice mid-range hotel with spacious rooms and a very good breakfast. Service is efficient without being particularly friendly, but I'm ok with that. Good location in the city centre for access to new street station, symphony hall and broad street - however the hotel is...More