We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Birmingham City Centre

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Birmingham City Centre
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,913 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,863: English reviews
Start your review of Crowne Plaza Birmingham City Centre
 Click to rate
Stockport, United Kingdom
Reviewed 3 days ago NEWvia mobile

After a sickly sweet but totally disinterested conversation with receptionist, Emily, I was put off hotel completely. Nothing would have improved my stay from there on in. Rooms ok food adequate. Shame that one person can change my view of the chain so drastically. Maybe I was just unlucky

 Report
Helpful?
Thank candy150266
DavidSeed3, Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Candy, my apologies you were disappointed with our procedures, however we must take payment before allowing guests into their rooms & shouting down the phone at our receptions threatening to write a bad review about them does not change that. My apologies if we you unhappy with this situation & please contact me directly if you'd like to discuss...

Dudley, United Kingdom
Reviewed 5 days ago NEW

Great location and the staff were very friendly, Maya made the check-in very easy she was really helpful and friendly and made us feel very welcome. Will defiantly stay here again, the staff made made the stay very enjoyable.

 Report
Helpful?
Thank StuHDudley
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear StuHDudley, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was delighted to read that you enjoyed all aspects of your stay especially the friendly service from our staff such as Maya. We appreciate that you chose to stay with us and we look forward to welcoming...

Reviewed 6 days ago NEWvia mobile

We had an afternoon tea booked here in a private room. The surrounding and ambience of the room was lovely. Set a lovely tone to the afternoon. However unfortunately when we visited the toilets, they were disgusting. They were dirty and and had a foul smell that lingered. The service could have been better too, considering the amount we had...

 Report
Helpful?
Thank Nin G
Reviewed 1 week ago

Being an IHG Rewards member I tend to stick within the 'family' and as a rule Crowne Plaza provide the extra touch of luxury. Having navigated the extensive Carpark renovations I was greeted by a friendly reception team and the facilities were exactly as expected from this Premium chain, and whilst the rooms were both clean and comfortable they are...

 Report
Helpful?
Thank Paul S
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Paul S, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. We appreciate your loyalty as an IHG® Rewards Club member. I was delighted to read that you enjoyed all aspects of your stay especially the friendly and attentive service from our staff. I was however disappointed to...

Dumfries, United Kingdom
Reviewed 1 week ago

The Crowne Plaza is situated in an excellent position in the centre of Birmingham, close to the Bullring and other amenities. Check in was fast and easy. The check-in staff were friendly and knowledgeable. An extremely large problem is the water temperature which fluctuates from very cold to scalding and back due to the poor control of the water pressure...

 Report
Helpful?
Thank LNGCJohnboy
Bromsgrove
Reviewed 1 week ago

Hotel staff very helpful & friendly , breakfast was great and was served until 11.30 on a weekend - great news , super selection and presentation was really spot on. Staff constantly cleaning & clearing the buffet area. Hotel was very clean , beds soft & comfortable. Front desk & concierge went out of their way to find out information...

 Report
Helpful?
Thank Jane M
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Jane M, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was delighted to read that you enjoyed your stay especially the friendly and attentive service from all our staff, our rooms and our breakfast. We appreciate that you chose to stay with us and that we...

Glasgow, United Kingdom
Reviewed 1 week ago

We've stopped at the Crowne Plaza a few times in the past couple of years, having tried the Malmaison, various "apartment hotels" and once, for a treat, the Hotel du Vin (believe me, listening to boy racers complete circuits of the city centre as you lie sleepless in your expensive city centre hotel room is no fun. Never again). From...

 Report
Helpful?
Thank SooDenim
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear SooDenim, Thank you for taking the time to write this constructive feedback regarding your experience at the Crowne Plaza Birmingham City Centre. I was glad to read that you enjoyed your stay especially the friendly and attentive service from our staff, our location and our rooms. Thank you for your understanding with regards to all the construction work taking...

Isle of Man
Reviewed 1 week ago

The place was uniformly grey, dull and dreary. Reception smelled of stale cooking fat for the entire time - despite us telling them it needed airing +++. As you got nearer the "restaurant" the smell worsened to the point of nausea. Breakfast had the cheapest and blandest ingredients on display, so it was the continental option which was just about...

 Report
Helpful?
Thank AdrianIsleofMan
DavidSeed3, Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Adrian, firstly thank you for taking the time to leave a review we cater to thousands of guests a week & very few take the time to let us know about their experiences. Please accept my apologies if you didn't like to modern contemporary design of the hotel, while this may be to fit in with the needs of...

London, United Kingdom
Reviewed 1 week ago via mobile

I have never left a review before I stepped in the hotel room the reception desk lady maya really needs further training. Upon arriving the hotel rooms were booked under my brothers name. Gave her the details she then said we cannot check in until she speaks to my brother so I had to contact him. Once I confirmed that...

 Report
Helpful?
Thank Faisalsharif
Surya G, Guest Relations Manager at Crowne Plaza Birmingham City Centre, responded to this review

Dear Faisalsharif, Thank you for your feedback regarding your experience at the Crowne Plaza Birmingham City Centre. I was extremely disappointed to read that you did not enjoy your overall stay at our hotel and faced some issues at the time of arrival. This is not reflective of our usual high standards of service and I sincerely apologise for the...

Kolkata (Calcutta), India
Reviewed 1 week ago

good location, near city center, multiple choice of restaurant located nearby.,bullring mall and railway station 5 minutes walking, lavish breakfast ,multiple choice for vegetarians,rooms available for accommodation for 3 adults also,good wifi.

 Report
Helpful?
Thank gopal1978

397 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (334)
Viewed
Bathroom (18)
Viewed
Room/Suite (92)
Viewed
View from Room (25)
Viewed
Hotel & Grounds (40)
Viewed
Dining (21)
Viewed
Business Centre/Function Rooms (1)
Viewed
0:28
Videos (1)
Viewed
Other (136)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (12)
Viewed
Room/Suite (23)
Viewed
Dining (10)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (1)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Birmingham hotels
Ladywood
Hyatt Regency Birmingham
Hyatt Regency Birmingham
#6 of 117 in Birmingham
2,754 reviews
Jurys Inn Birmingham
#22 of 117 in Birmingham
3,415 reviews
Ladywood
Hilton Garden Inn Birmingham Brindleyplace
Show Prices
Show Prices
Show Prices
Ladywood
Malmaison Birmingham
Malmaison Birmingham
#23 of 117 in Birmingham
2,129 reviews
Hotel La Tour
#10 of 117 in Birmingham
2,286 reviews
Staying Cool at the Rotunda
#1 of 117 in Birmingham
887 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests! ... more   less 

Additional Information about Crowne Plaza Birmingham City Centre

Address: Holliday Street, Birmingham B1 1HH, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: RM381 - RM950 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Birmingham City Centre 4*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com and Priceline so you can book your Crowne Plaza Birmingham City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Birmingham City Centre Hotel Birmingham
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre England
Hotel Style:
#14 Luxury Hotel in Birmingham
#15 Romantic Hotel in Birmingham
#25 Business Hotel in Birmingham
#34 Family Hotel in Birmingham
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Birmingham City Centre staff and other travellers.
19 questions
Ask a question

See all questions (19)

Questions? Get answers from Crowne Plaza Birmingham City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interconnecting rooms available for familys/friends trip”
 of 5 bubbles JaneM389, 20 Mar 2017 | Read review
“Go for the higher floors”
 of 5 bubbles SooDenim, 20 Mar 2017 | Read review
“Stay somewhere else”
 of 5 bubbles AdrianIsleofMan, 19 Mar 2017 | Read review
“no idea about other rooms, mine was god located”
 of 5 bubbles gopal1978, 17 Mar 2017 | Read review
“Ask for a room on the higher floors if you want a good view of the city”
 of 5 bubbles pamm880, 4 Mar 2017 | Read review
5 of 5