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The staff here were great very helpful and hard working however the hotel decor looks tired and drab . Myself and two colleagues had been booked in by work and were very disappointed with our rooms especially as when other doors were left open looked...More
We went for the New Year event, and were directed to be seated at 8pm. It took 35 mins before we had our starters, and then a further 65 mins before we got our main, so 9.40 for our main course. The food was nice,...More
We went as a family group on 15th December 2017. Good fun, good food, good service, good laugh, good times! Never been to a Christmas sing a long before, so didn't know what to expect. The whole group absolutely loved it. I would recommend it.
Food cold service a joke choice of deserts poor entertainment average we went for our works Christmas do absolutely terrible for the price we paid no customer service still waiting for a reply back after complaining do not waste your money 2 stars at most
Friendly staff. Room kept to a good standard throughout my stay. Food was good, although meal ordered through room service was of a small proportion. There was an unpleasant smell on the stairs leading to my room on a few occasions, and I could only...More
Response from Mark A, General Manager at Great Barr HotelResponded 29 December 2017
Many thanks for sharing your comments and raising your concerns here. I am pleased that you found the staff and the hotel to an acceptable standard. With regards to the wifi, we are addressing this and hopefully this will stop this issue. I will discuss...More