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BEST WESTERN Westley Hotel

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BEST WESTERN Westley Hotel
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292 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Reviewed 1 week ago NEWvia mobile

Stayed here overnight whilst attending an interview in the area. Was really good value for the room as was comfy enough. Nothing impressive stood out, but nothing bad below par for the price paid either.

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Helpful?
Thank Drew D
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments

Reviewed 2 weeks ago via mobile

My patents booked xmas day lunch for us 7 persons in total so almost £400 pounds spent Arrival was ok not great went to bar advised we have arrived to be told oh i dont have that name oh yes we do your in the restaurant Shown to table no offer of drinks whatsoever 15 minutes later waiter took starter...

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Helpful?
Thank Jenh207
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of the whole team could I apologise for not coming up to your expectations on Christmas Day. All comments are appreciated as they help us to make improvements for the future. All points that you have mentioned will be looked into.

Birmingham, United Kingdom
Reviewed 3 weeks ago

I booked the Westley Hotel for a Christmas Day meal for the family which consisted of five adults and two children. I had great expections for the day but was so disappointed. The food was not good at all, the parsnips and sprouts were really hard the yorkshires were almost burned and the person who served the meat just slapped...

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Helpful?
Thank katherinecoppage
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

I am sorry that we did not meet your expectations on Christmas Day. I am grateful for your comments which will be looked into so we can work on the problems you pointed out to improve service for the future.

Reviewed 5 weeks ago via mobile

Had our annual Xmas lunch this year at this hotel, the staff were very helpful and outgoing. Starter was cold but staff more than ready to warm the soup for me The main food was good just needed bigger plates lol all in all lovely lunch.

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Helpful?
Thank Misskve
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your feedback, it is a always very helpful to us for the future. Hope you come back to see us again before next Christmas.

Manchester, United Kingdom
Reviewed 14 December 2016 via mobile

I have to say on walking into reception and seeing how dirty the carpet was, we were a bit apprehensive how the rest of the hotel was, not a good first impression. Fear not staff were great and we stayed in the annexe and the room was lovely, a bit dated but the beds were really comfortable. The breakfast was...

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Helpful?
1Thank Carol B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments and I am pleased to be able to tell you that new carpets will be arriving after the Christmas rush.

midlands
Reviewed 11 December 2016

I was part of a group. The surroundings were pleasant and the staff generally helpful. The carvery meat was generous though not sliced in neat and appetising portions. The roast potatoes were tasteless and chewy. Most disappointing was the Christmas pudding which was just a circle of suet with some sort of custard. I was hoping for better.

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Helpful?
Thank travellerkMidlands
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments they have all been noted.

Reviewed 7 December 2016 via mobile

I came for a festive meal today as part of a group of 20. The cost of the meal was £17.85. I ordered pate with char - grilled toast and pickle. The side salad was 'going off' and slimy and the bread was stale bread, grilled black on one edge. The carvery lacked in vegetables. ...no sprouts! Although they did...

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Helpful?
Thank Carolyn N
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our team I would like to apologise for not exceeding your expectations. We will be using the feedback you gave us to implement improvements. I do hope that you will consider joining us again in the future to enable us to offer you a better experience.

Birmingham, United Kingdom
Reviewed 7 December 2016

Went here for our Christmas lunch as a party of 20. The starters particularly the melon dish, and the mushrooms dish was not really very good, Poor portions, The carvery meal was not hot. The vegetables were poorly cooked - sprouts one could use as ammunition on a firing range, potatoes not crunchy with no taste, other vegetables undercooked. The...

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Helpful?
Thank Myra B
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

On behalf of our kitchen team I would like to apologise for you not enjoying your meal. Your satisfaction is important to us and we will be using the feedback you gave us to enable us to implement improvements. I hope that you will consider dining with us again in the future when I am sure we will be able...

Bordon, United Kingdom
Reviewed 6 December 2016

An excellent good value for money hotel with very friendly and customer focused staff. Food great with excellent breakfasts. Would certainly recommend this hotel for easy access to Birmingham and surrounding areas. The staff are only too willing to help. The rooms are clean and well furnishe.

Review collected in partnership with Best Western
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Helpful?
Thank HampshireNeil
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you very much for your comments. We hope you to see you again in the future.

Maidenhead, United Kingdom
Reviewed 5 December 2016

Stayed here with my daughter as we had gig tickets. It was a Saturday night and the Christmas market was in town, so perhaps the rate we paid was higher than usual. Had I paid less, I would have expected less. It's all quite dated but there were nice, big, clean fluffy white towels and everything was clean. Our twin...

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Helpful?
Thank Ch0ccie
Vanessa K, Manager at BEST WESTERN Westley Hotel, responded to this review

Thank you for your comments. All feedback is very welcome as it allows us to improve the customers experience in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm and also on Sunday from 6.00pm - 8:30pm.Traditional carvery dining is available Saturday Evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 

Additional Information about BEST WESTERN Westley Hotel

Address: 88 Westley Road | Acocks Green, Birmingham B27 7UJ, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM348 - RM535 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Westley Hotel 3*
Number of rooms: 36
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Also Known As:
Best Western Birmingham
Birmingham Best Western
BEST WESTERN Westley Hotel Birmingham, England
Hotel Style:
#46 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Westley Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if any late-night events are on below room”
 of 5 bubbles Ch0ccie, 5 Dec 2016 | Read review
“Make sure you are in the main (newer) building”
 of 5 bubbles funguyeu, 24 Oct 2016 | Read review
“Maybe not stay in the building next to the hotel, they have rooms above the reception which MAY be nicer.”
 of 5 bubbles falgunkn, 18 Oct 2016 | Read review
“We stayed in the annexe which has quite a lot of stairs”
 of 5 bubbles 503sallyp, 7 Oct 2016 | Read review
“Room 10 was lovely!”
 of 5 bubbles Lindanan09, 4 Oct 2016 | Read review
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