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I usually like stays in Hilton's airport hotels (Look back at my previous review).... Not this one. Not a good experience
Firstly, I used the courtesy phone to get the courtesy bus and was told I'd have a 45 minute wait - I walked it...More
Ok so me and my daughter stayed at this hotel, I have so much I would like to say but will keep it short. Staff were lovely... ESPECIALLY nicola and joy the housekeepers, nothing was too much trouble They kept us supplied with extra milk...More
1 Thank julia f
Response from Oliver S, General Manager at Hilton Birmingham Metropole HotelResponded 4 weeks ago
Thank you for taking the trouble to write with your kind comments, which will of course be shared with the team.
We're delighted to know that the lengths our team members went to ensured you and your daughter had an enjoyable and comfortable...More
Thoroughly enjoyed our stay here! It was a busy hotel but service was outstanding. Loved relaxing at the pool. Rooms were lovely and spacious and the food was really nice. Staff went out their way to help in every way they could. Would recommend this...More
Stayed here on business in June. I booked reasonably early and was allocated a twin room with no option to change to a double. Room is basic, dated and not very clean. No water provided in the room and very low quality coffee and tea....More
We had a disappointing stay here as there was a graduation ball taking place and the music was so loud there was no way we could sleep, and my daughter got really upset as she was so tired. I called down and was told the...More