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Hilton Birmingham Metropole Hotel

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4,828 Reviews from our TripAdvisor Community

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Showing 4,736: English reviews
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Reviewed yesterday NEW

Attended a venue in the NEC and booked this hotel as looked close by. It was right beside it! Perfect location. The hotel was great, staff very efficient, food was excellent, great pool and spa. Overall highly recommend

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ailstewart
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016 via mobile

A well situated, well staffed excellent hotel. The only negative is the car park is a little tight, and somewhat of a labyrinth. But once you have maneuvered through, the hotel is fab. Stayed for two nights and was a pleasant experience. The rooms are a little dated, but decorated and maintained well - so no complaints there. The shower...

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3Thank Sean T
About Hotel's Favourite Review
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Sean Thank you for taking the time to provide your feedback. We're delighted you had such a great time when you stayed with us and particularly pleased that you were impressed with the service delivered by Aarti. We'll be sure to pass on your your comments. We hope we can welcome you back again soon. Kind regards Patrick Stapleton...

Nantwich, United Kingdom
Reviewed yesterday NEW

We booked 2 rooms to attend a local exhibition. The rooms were tiny. The toilet was in the room!! I was wakened with an alarm from the next room. It rang for 15 minutes. Poor insulation between rooms. Breakfast was good but staff cleared my table when I was at the buffet.

Review collected in partnership with Hilton Hotels & Resorts
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Thank victorpN7620VU
Reviewed yesterday NEW

Hotel room was excellent , clean ,comfy beds and spacious , breakfast was included in price , full cooked breakfast /continental or whatever you fancied , they even catered for every dietry needs , staff friendly and most helpful even though our visit was at a busy time during Xmas run up , would defiantly visit again if taking a...

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Thank Angela M
Basingstoke, United Kingdom
Reviewed yesterday NEW

I chose to stay at this hotel as I was attending a concert at the Genting Arena. I wasn't sure what to expect after reading some reviews but I was more than happy with this hotel. Everything was as I would expect it to be. The room was perfectly fine and clean. The staff were friendly and helpful. The hotel...

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Thank Laura B
Reviewed 2 days ago NEWvia mobile

We have just returned from staying at the Hilton Birmingham , the Hotel is set on location of a lake which is linked to the Genting Venue,perfect position and a short walking distance . The hotel is large and very accommodating, the staff are very friendly and helpful. We arrived back from the concert and the bar area was busy...

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Thank Paul S
London, United Kingdom
Reviewed 3 days ago NEW

Good Service at check in, Amazing lobby and bar area with a selection of foods offered. Pool & gym facilities available. Food was also very nice. Stay away from the suites lovely spacious rooms but very noisey besides the lifts.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Rhea B
Braintree, United Kingdom
Reviewed 4 days ago NEW

Visited for a large Rotary event, which was handled very well. In complete contrast there was a gaming weekend happening at the same time. However the staff coped well with both events. We had a private dining room and bar and for once sufficient staff, a big let down in so many other hotels. Now my one man crusade! Can...

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Thank DrMIkeG
Colchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

Extremely small rooms for the price, everything looked cheap. The aerial signal was so bad, that it looked that it was actually snowing inside..Staff was not happy to be there either. Would recommend Genting hotel, 3 min walk, stayed there the next day, paid half the price and got four times bigger room and top service.

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Thank Rosie L
Wakefield, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hilton hotels vary so much in quality they should be ashamed of this one! We upgraded our room to include executive lounge access for our 2 night stay only to find that the lounge was closed and a conference room had been opened in stead apparently because all the executive rooms were full. In the conference room the room was...

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Helpful?
Thank grahams321
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear grahams321 Thank you for sharing your experience. Your feedback has been shared with the management team for review and action. We do however apologise that you were disappointed with your Executive Lounge experience on this occasion. We did have a large number of guests who had Executive Lounge priviliges, hence the use of a larger room. We can confirm...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 

Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM505 - RM1,683 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA and Travelocity so you can book your Hilton Birmingham Metropole Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton
Hilton Birmingham Metropole Hotel England
Hotel Style:
#9 Spa Hotel in Birmingham
#24 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Birmingham Metropole Hotel staff and other travellers.
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2 months ago
Coventry, United Kingdom
6 months ago
London, United Kingdom
north wales

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Questions? Get answers from Hilton Birmingham Metropole Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for lift A. Lift B is a very long way from amenities.”
 of 5 bubbles DrMIkeG, 19 Feb 2017 | Read review
“Book without concern, you won't be disappointed.”
 of 5 bubbles 395iang, 18 Feb 2017 | Read review
“Executive rooms are larger and offer access to the Executive Lounge which serves breakfast and drinks and snacks in the evening.”
 of 5 bubbles lorraines618, 17 Feb 2017 | Read review
“Please ask for an executive room. I would have pain anything to upgrade even though I should get it as standard. Avoid Family room”
 of 5 bubbles femster, 15 Feb 2017 | Read review
“Stayed in queen room , wasn't particularly noisy”
 of 5 bubbles cathyscallon1, 14 Feb 2017 | Read review
5 of 5