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Macdonald Burlington Hotel

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Macdonald Burlington Hotel
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2,894 Reviews from our TripAdvisor Community

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Showing 2,859: English reviews
United Kingdom
Reviewed 12 May 2016

Fantastic location, just a couple of minutes walk from the station. The room was clean and comfortable, we stayed in a double deluxe and asked for an additional bed, as we were 3 girls on a theatre night out. The staff were very accommodating. As we arrived before check-in time (2pm) we were able to leave our luggage at the...

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Helpful?
Thank Tricia007008
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Tricia007008 Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! We look forward to welcoming you back soon. Kindest regards James James Bee Hotel Manager

Launceston
Reviewed 12 May 2016

A clean and efficiently run hotel. Good food and comfortable room. Staff were efficient and courteous without 'grovelling' ! Good location for train traveller. Room was spacious and clean. I'd recommend this hotel.

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Thank J3778YQdavidw
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear J3778YQdavidw Thanks for your review. I am really pleased you enjoyed your stay with us - especially the efficiency of the team! We appreciate your helpful feedback which I will share with the team as I know they will be motivated by it. We look forward to welcoming you back soon! Warmest regards James James Bee Hotel Manager

London, United Kingdom
Reviewed 12 May 2016

I stayed on business, and I needed somewhere that matched budget and location needs - and this certainly delivers a value for money proposition in a great location. Overall I felt the hotel was clean and comfy - but there is some tired décor - the greying net curtain in my bathroom has to go surely? Its not major but...

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Helpful?
Thank Jaime1968
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Jaime1968 I am extremely sorry to learn of your disappointment with your stay. We are committed to investing in and improving our product for the future and have a refurbishment programme taking place in 2016. On this particular occasion it appears you were allocated one of our older bedrooms, although I fully appreciate this should not detract from the...

Coventry
Reviewed 10 May 2016

Excellent nights stay and perfect location for the train. Very comfortable. We went to the Baccus bar below and this was a very nice atmosphere for a few drinks. Room was very clean, very good shower.

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Thank H9100CZjoec
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear H9100CZjoec Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! We look forward to welcoming you back soon. Kindest regards James James Bee Hotel Manager

Ludlow, United Kingdom
Reviewed 9 May 2016

whenever we travel to Birmingham the Furball and i only ever stay at the Burlington now (i tried another hotel and i was not impressed) usually we stay in December for our wedding anniversary but... this past weekend i was supposed to be attending a Brantley Gilbert concert but at the start of the week this tour was cancelled for...

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Helpful?
Thank Shellybaby37
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Shellybaby37 Thanks for such a detailed review. I am really pleased you enjoyed your stay with us - especially the friendliness of the team! We appreciate your helpful feedback which I will share with the team as I know they will be motivated by it. We look forward to welcoming you back soon! Warmest regards James James Bee Hotel...

Cheltenham
Reviewed 9 May 2016

Having worked for the railway hotels ( British Transport Hotels , BTH ) I was taken back to those days with solid buildings, wide bedroom corridors, grandeur without being pretentious and the customer as number 1. The Burlington has retained those qualities and it was a pleasure to have stayed, albeit it just the one night !!

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1Thank 821christophert
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear 821christophert Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! Kindest regards James James Bee Hotel Manager

London, United Kingdom
Reviewed 9 May 2016

A beautiful old hotel, with lovely public areas. Rooms are tired, but comfortable, and bathrooms are nice (recently refurbished), but would be good to have the option of a bath rather than only shower. Excellent service in every department, and were happy to let me use a space in the lounge to conduct meetings and interviews. Fantastic location.

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Thank 82kb97
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear 82kb97 Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! We look forward to welcoming you back soon. Kindest regards James James Bee Hotel Manager

Maidenhead, United Kingdom
Reviewed 9 May 2016

Booked a night in a suite to tear my daughter away from revision to celebrate her birthday with a bit of pampering and shopping. Could not have chosen a better hotel for the purpose - staff relaxed, friendly and efficient, bedroom quiet, air conditioned and very comfortable and breakfast superb. Found the bathroom particularly spacious and well decorated. Breakfast was...

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Thank Ch0ccie
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Ch0ccie Thank you for taking the time to write your review following your stay with your daughter. Your kind comments are really appreciated and I will be sure to pass them on to my team! Kindest regards James James Bee Hotel Manager

Walsall
Reviewed 8 May 2016

Room keys wouldn't work after we checked in. It Took half hour to fix this on arrival meaning we missed our dinner reservation. This happened again when we returned had to sit in foyer for 1 hour at 1am as manager couldn't find master key. Embarassing for such a large hotel.

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Thank samanthasE8580WZ
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear samanthasE8580WZ I was extremely sorry to learn of your frustration when a fault with your door lock resulted in you being unable to access your room on more than one occasion. I would like to assure you that our key system is usually extremely reliable and I am sorry this incident affected your stay. I believe Chandru, my Operations...

Birmingham
Reviewed 8 May 2016

Great stay lovely room. Room service were very friendly and helpful. My room was outstanding and I did not have to wait for my room when booking in which was good. I stay in hotels all over the country due to business

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Thank real B
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear real B Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! Kindest regards James James Bee Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Burlington Hotel

Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: RM432 - RM935 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Macdonald Burlington Hotel Birmingham, England
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#17 Luxury Hotel in Birmingham
#18 Romantic Hotel in Birmingham
#26 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Burlington Hotel staff and other travellers.
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over a year ago
newcastle staffordshire
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room with street view”
 of 5 bubbles rogern577, 23 Mar 2017 | Read review
“the larger the room the better”
 of 5 bubbles TheWildcolonial, 14 Mar 2017 | Read review
“do not have new street or side view”
 of 5 bubbles carol186377, 9 Mar 2017 | Read review
“avoid at all cost”
 of 5 bubbles KevinN930, 28 Feb 2017 | Read review
“Make sure the bed size is what you paid for”
 of 5 bubbles EddleCanard, 25 Feb 2017 | Read review
5 of 5