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Travelodge Birmingham Frankley M5 Southbound

TravelodgeUS$37*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Travelodge Birmingham Frankley M5 Southbound
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145 Reviews from our TripAdvisor Community

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Showing 144: English reviews
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Loughborough, United Kingdom
Reviewed 4 days ago NEW

Chosen for location as it was close to where I had to get to. Basic chain hotel with friendly staff. Limited facilities at MOTO services but staff recommended a nearby pub that did better food. Don't bother trying to log onto the wifi, better off walking across to the MOTO services & using their free wifi. Didn't flag the wifi...

Review collected in partnership with Travelodge
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Helpful?
Thank Scott M
TravelodgeUK, Remy from the Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for submitting your review. We're pleased to hear you experienced friendly staff service during your time with us. However, we're sorry to learn you were not positively impressed with the WiFi connectivity. Feedback such as yours is invaluable and we will ensure the hotel receives a copy of your comments. Thank you again for your review and we...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Brill team of people molly on the front desk to Tracey in cleaning very polite molly has been the most helpful never once rude always polite and even though i was there for 9 weeks every time i entered the Travelodge i was greeted with a smile and a welcome feeling nothing was ever too much. On other occasions i...

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Helpful?
Thank jackronnybrian
Stranraer
Reviewed 1 week ago

On opening the door we could smell that someone had been smoking in the room. As the only have 2 disabilities rooms and the other one was being used we could not swap rooms. We where given a bottle of deodorant and told to open the windows. The alarm went off after midnight shoking us from our sleep, we did...

Review collected in partnership with Travelodge
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Helpful?
Thank fishingsid2016
TravelodgeUK, Poppy from The Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for submitting your review of our Birmingham Frankley M5 Southbound Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us with your review via our website so our customer service team can investigate your visit with the hotel. Thank you again for...

Manchester, United Kingdom
Reviewed 1 week ago

The main issue was that the motorway was shut at night, there were no signs on the motorway informing us of this which isn't your fault, however we were not warned by the receptionist when checking in and the services closed early due to having no customers from the motorway. Without a food service at the hotel we were left...

Review collected in partnership with Travelodge
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Helpful?
Thank rebeccasD5266PK
TravelodgeUK, Poppy from The Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for submitting your review of our Birmingham Frankley M5 Southbound Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us with your review via our website so our customer service team can investigate your visit with the hotel. Thank you again for...

Sandown, United Kingdom
Reviewed 3 weeks ago

Hotel was clean and comfortable with friendly and efficient staff. Towels and tea/coffee changed and replenished daily. Only drawback was stirs to upper floor, which may wife found difficult due to disability. Bathroom was bright and clean with foam wash at basin and bath. Good water pressure and very refreshing.

Review collected in partnership with Travelodge
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Helpful?
Thank David L
Reviewed 13 April 2017

Overall, friendly staff, decent room size and facilities, however, sheets had a patch of muck/mould and the room generally needed a bit of TLC. The ceiling had dirt/damp marks and the walls needed repainting. The most annoying thing is WiFi! We paid the £3 for 24 hours, and were unable to get a strong enough signal to perform even the...

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Helpful?
Thank James L
TravelodgeUK, Nicolas from the Social Media team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for your feedback. We are sorry to hear of your experience, in such instances we would suggest to let our reception team know so that they can reallocate your room or resolve the issues you have. In any case we would like to thank you for letting us know about your experience and apologise for your last stay...

Reviewed 9 April 2017

Staying here was a pleasure, considering that it was right next to the M5. One word of warning though.... do not even bother eating a the Burger King, the food is sub-standard and I'm not a fussy eater. I tried it a couple of times, just in case the first time was a one-off. Has put me off eating burgers...

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Helpful?
Thank Nigel O
TravelodgeUK, Poppy from The Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for your feedback about our Birmingham Frankley M5 Southbound Hotel, we will make sure to pass this on to the hotel for you. We aim to provide an enjoyable stay for all of our guests and we are delighted to see this has been achieved. Thanks again for taking the time to review our hotel, we do hope...

Weston-super-Mare, United Kingdom
Reviewed 3 April 2017

nice helpful staff, pleasant in attitude and professional good accommodation--comfy room --clean and airy it had been a hot day and on arrival the window had been opened to cool and ventilate the room very convenient location adjacent parking

Review collected in partnership with Travelodge
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Helpful?
Thank 402catherinee
TravelodgeUK, Poppy from The Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

We're delighted to receive such positive feedback with regards to your recent stay at our Birmingham Frankley M5 Southbound Travelodge and we thank you for sharing your experience with us. We're pleased to learn you enjoyed the location of the hotel and you found your room to be peaceful and clean. We aim to provide a comfortable stay for our...

Reviewed 2 April 2017

Very friendly staff, room was clean. I paid £3 for wifi, but the signal was so poor I couldn't even load a page. Constantly dropped connection, spoke to the woman on reception who phoned the company who provided it, spent 20 minutes talking to a man with broken English, resolved nothing. I will use Halesowen next time, newer, fresher and...

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Helpful?
Thank Mcdonaldsfan
TravelodgeUK, Remy from the Social Media Team at Travelodge Birmingham Frankley M5 Southbound, responded to this review

Thank you for your review. We're so sorry to hear you experienced WiFi connectivity issues on your recent stay with us. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope that there will be another occasion to welcome you again and improve your views on Travelodge.

Wotton-under-Edge, United Kingdom
Reviewed 27 March 2017

The hotel has been recently decorated, it is very clean with good sized rooms and comfortable beds. There was an excellent powerful shower, plentiful towels and tea and coffee supplies. The housekeeping staff were all smiley and pleasant. The reception staff were very helpful providing advice, booking taxis and asking if we needed anything. Molly on reception in particular went...

Review collected in partnership with Travelodge
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Helpful?
Thank Yvonne N

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking

Additional Information about Travelodge Birmingham Frankley M5 Southbound

Address: Frankley Motorway Services Illey Lane, Birmingham B32 4AR, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM212 - RM413 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Birmingham Frankley M5 Southbound 2*
Number of rooms: 62
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Also Known As:
Travelodge Frankley m5 Southbound Hotel Birmingham
Travelodge Hotel Birmingham
Travel Lodge Birmingham
Travelodge Birmingham Frankley M5 Southbound England
Birmingham Travel Lodge
Birmingham Travelodge
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Questions & Answers

Here's what travellers have asked, with answers from Travelodge Birmingham Frankley M5 Southbound staff and other travellers.
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Questions? Get answers from Travelodge Birmingham Frankley M5 Southbound staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room closer to reception for better WiFi and to the front/car park side for less noise from the M5”
jameslK2898TE, 13 Apr 2017 | Read review
“Don't expect any sort of internet connection.”
Mcdonaldsfan, 1 Apr 2017 | Read review
“No lift so ground floor best”
301kevinc, 19 Mar 2017 | Read review
“even motorway side rooms are quiet.”
potteringaround2015, 2 Jan 2017 | Read review
“rooms facing the car park are very quiet and do not get any m5 noise”
martinbR1888CW, 22 Dec 2016 | Read review
5 of 5
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US$37* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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