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PREMIER SUITES Birmingham

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PREMIER SUITES Birmingham
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238 Reviews from our TripAdvisor Community

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Showing 236: English reviews
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Cork, Ireland
Reviewed 2 days ago NEW

I would highly recommend Premier Suites. The apartment was spacious, clean, with friendly and helpful staff. Also the beds were really comfy! Perfect location also, a few minutes walk to the Bullring. Excellent value and a great stay.

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Helpful?
Thank annieoneill40
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Annie, Thank you for taking the time to post a review. I am pleased you enjoyed your stay with us in Birmingham and that our location and facilities were ideal for your requirements. We are looking forward to welcoming you back very soon! Kindest Regards, Flori Carp. Cluster General Manager

Manchester
Reviewed 3 days ago NEWvia mobile

We booked at the last minute after being let down by a different apartment company. We were a bit panicked about finding somewhere else to stay but when we got here we were delighted. The apartment was big and clean, great balcony area and was ideal for a night out in Birmingham. The most impressive element was the service from...

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Helpful?
Thank mindy2010
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Mindy, Thank you for taking the time to post a review. Your comments are lovely and I will ensure these are passed over to my receptionist on duty on the day. We cannot wait to welcome you back, we already have a bottle of wine awaiting your next arrival! Kindest Regards, Miriam Youngson. Operations Executive

Norwich, United Kingdom
Reviewed 6 days ago NEW

Our initial opinion of the apartment on arrival was good, the location was excellent, very central and parking available (£12 for 24 hours). The receptionist (Svitlana) was excellent and her customer service was exemplary, she is a real ambassador for the organisation and they should be very grateful that they have her. The apartment however was disappointing. The furniture and...

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Helpful?
Thank Cassandra2401
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Cassandra, Thank you for taking the time to post a review. Firstly I apologise for the issues that occurred during your stay. Please be assured these have been investigated with the member of staff on call and I know Svitlana did her upmost to rectify the situation and offered a partial refund for the inconvenience caused. We do have...

Trondheim, Norway
Reviewed 1 week ago

No luxury hotell, but clean rooms with lot of space. Well equipped kitchen. Extra towels on demand, but no roomservice or romcleanin. Nice employees.Short way to good resturants, shopping and railway.

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Helpful?
Thank GretheMN
GMBirmingham, Manager at PREMIER SUITES Birmingham, responded to this review

Dear Grethe, Thank you for taking the time to post a review. I am pleased that you enjoyed your stay with us in Birmingham! For future bookings - you will receive a weekly clean free of charge if staying with us for more than 7 nights however we are happy to replace towels or other items free of charge. We...

Wirral, United Kingdom
Reviewed 4 weeks ago via mobile

Luxury serviced apartments??? No one serviced the apartment...got someone elses left over breakfast thinking it was fresh...only when receptionist delivered the rest of the weeks supply from the spar shop next door did i realise (and had to ask for it) the apartment smelt of what i can only descibe as a musty old caravan..even spraying deodrant didnt work. Bedroom...

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Helpful?
Thank mandyhayes2000
Management response:

Dear Mandy, Thank you for taking the time to post a review. I am really sorry about the issues you raised, I believe the Operations Executive has been in touch to discuss the issues and they are now resolved. As advised, the breakfast was left in the fridge for your stay, was not someone else breakfast. As discussed, we are...

Birmingham, United Kingdom
Reviewed 3 January 2017

Upon entering the apartment, it stunk of burnt food and cigarettes. We had to go get air freshener, it was that bad. We then checked out the kitchen out, it was half empty. Clearly there was items missing. We also had to clean the floor as it was dirty. The furniture in the living room was very dated and worn...

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Helpful?
3Thank Laulaur22
GMBirmingham, Guest Relations Manager at PREMIER SUITES Birmingham, responded to this review

Hi Laulaur22, Thank you for taking the time to post a review. I am sorry for the issues mentioned that occurred during your stay. I have addressed the issues mentioned to my housekeeping department and can assure you these have been rectified. We do have an emergency number for out of hours which is in the guest directory inside your...

London, United Kingdom
Reviewed 18 December 2016 via mobile

Don't understand the negative reviews. You get what you pay, and in this case more. Location is perfect. Apartment was clean and well equipped. The receptionist was welcoming. We were going to book a hotel which would have cost the same, if not more. Overall really impressed. Would definitely stay again.

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Helpful?
Thank holiday-everyday-pls
GMBirmingham, General Manager at PREMIER SUITES Birmingham, responded to this review

Dear Guest, Thank you for your lovely comments, I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Worcestershire, United Kingdom
Reviewed 17 December 2016 via mobile

I booked this as a crash pad for our annual trip to the Birmingham Christmas markets. The check in was quick and easy & the location is so central; everywhere is wishing a 5-10 min walk. The flat we had itself was quite tired in terms of the decor and in places the laminate flooring needs desperate replacement but since...

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Helpful?
Thank steve f
GMBirmingham, General Manager at PREMIER SUITES Birmingham, responded to this review

Dear Steve, Thank you for taking the time to give us your feedback. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. I can advise that we have an on going maintenance plan in place in order for us to continually improve our standards. Kind Regards, Flori Carp Cluster General...

Milton Keynes, England, United Kingdom
Reviewed 13 December 2016

After I booked this hotel I read the reviews and was really worried i made a mistake. Okay so its not perfect. The location is close to everything but in the middle of the markets and not the most visually pleasing area of Birmingham! Bonus and the reason why i booked this place was the closeness to New Street which...

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Helpful?
Thank mkmatt22
GMBirmingham, General Manager at PREMIER SUITES Birmingham, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Spa, Belgium
Reviewed 11 December 2016

For several years, I have used Premier apartments (now: called "Suites") in various cities, and will continue to do so. These apartments (suites…) provide more space and comfort then a similarly priced hotelroom, and are often excellent places to work from. In Birmingham, this place is located nicely within 10min walk of Nw St trainstation, and 15min walk of City...

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Helpful?
Thank PdV_on_tour
GMBirmingham, General Manager at PREMIER SUITES Birmingham, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about PREMIER SUITES Birmingham

Address: 38 Upper Dean Street | Dean House, Birmingham B5 4SG, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM349 - RM941 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PREMIER SUITES Birmingham 4*
Number of rooms: 67
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Also Known As:
Premier Apartments Birmingham Hotel Birmingham
Premier Apartments Hotel Birmingham
Birmingham Premier Apartments Hotel
PREMIER SUITES Birmingham England
Hotel Style:
#8 Green Hotel in Birmingham
#26 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from PREMIER SUITES Birmingham staff and other travellers.
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Cwmbran, United Kingdom

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Questions? Get answers from PREMIER SUITES Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I often stay and have sampled most floors - they are all good”
 of 5 bubbles DeniseC38, 26 Oct 2016 | Read review
“Get a room at the back - and high up”
 of 5 bubbles qhammer, 16 Oct 2016 | Read review
“Buy bottled water as the tap water taste funny/different.”
 of 5 bubbles michaelgE4051BS, 31 Aug 2016 | Read review
“Front apartments are better.”
 of 5 bubbles Mlee21, 20 Apr 2016 | Read review
“avoid room 303”
 of 5 bubbles damians136, 5 Apr 2016 | Read review
5 of 5