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Holiday Inn Express Birmingham - Star City

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Holiday Inn Express Birmingham - Star City
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435 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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Reviewed 2 weeks ago via mobile

Stayed here for one night for a Star Trek convention. Perfectly located distance from the NEC and cadburys world. Short walk to Star City or as the locals call it Stab City. Its a nice complex lots of choice! Hotel has a good breakfast very friendly staff, other conventionists stayed here too. We are coming back for an event in...

Thank Iain F
Chester, United Kingdom
Reviewed 2 weeks ago

Not the cleanest ever Holiday Inn Express hotels, you are not the only thing alive in the bed, also carpets and walls really dirty, not nice. Windows do not open, fixtures and fittings broken or cracked, telephone will cause someone a shock. Bare wires, smells of damp and all in all a very poor if not the worst possible example...

Thank musicstu
Sheffield, England, United Kingdom
Reviewed 3 weeks ago

I stayed here for three night a couple weeks back for a show at the NEC, my mum stayed for two night and my dad stayed for the other. Overall the staff were very friendly and helpful! The rooms we're pleasant, might not be the greatest but you get what you pay for. Breakfast was lovely and filling too, they...

Thank Emma S
Reviewed 4 weeks ago via mobile

As everyone else has said. Tired, noisy, stains, no hot water pressure, a printed note at reception saying aircon may not work please come tell us, we can't be bothered to actually test them for you. How this is still considered acceptable is beyond me, its basic stuff.

Thank Karl A
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Karl A, Thank you for your recent stay with us and reviewing our property. We are sorry for the shortfalls you have noticed with the quality of our facility and the room you received. We also apologize for the level of service you had and the cleanliness of your room. The feedback we receive from our valued guests, like...

Reviewed 4 weeks ago

Disgusting! Last night I had the misfortune of being booked into this hotel for three nights for work. It's filthy! The rooms are filthy, the carpets are filthy, the chairs in the rooms are filthy, even the monitor on the reception desk is filthy. On my first night I was checked into room 302 - I came back to find...

Thank 1AceTraveller
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear 1AceTraveller, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is disappointing to know we did not meet your expected stay due to the quality of cleanliness in...

Northampton, United Kingdom
Reviewed 4 weeks ago

We stayed here for 1 night at just £45 including breakfast. I thought this was a great price! The rooms are good and spacious, the breakfast was good as much as you need. Wouldn't say its a big fry up but the basics are there and its help yourself. The rooms have plug in heaters in case it gets cold...

Thank chloelargue
Reading, United Kingdom
Reviewed 5 weeks ago via mobile

Hotel ok but probably just had the worst burger and chips ever in the bar. I've had much better from burger vans at car boot sales!! How they can justify a £10.95 price is beyond me. Steer clear of the very limited menu here and find somewhere else to eat.

1Thank Mark C
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Mark C, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, however, it is disappointing that your stay was let down by the quality of food served. Pleas accept our apologies for falling below your expectations. IHG sincerely cares about your experience, and what you described certainly isn’t what...

Kendal, United Kingdom
Reviewed 7 March 2017

We were allocated a very spacious room, it was however a bit cold but there was a fan heater supplied ( which indicated there was a heating problem) and it was soon cosy and warm. Had a good sleep, no disturbance at all. We had an early flight from BHX and the hotel very kindly arranged for an early continental...

Thank westmorland
Reviewed 1 March 2017 via mobile

Absolutely bad service. I arrived at the hotel to find a sign that said they were having problems with their heating system, It was a very cold night. Tired I was given a room with no heating. After complaining. I was moved to another room with a small electric heater because the heating was also not working in that room....

Thank Leonie01
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Leonie01, Thank your for staying at the hotel and for sharing your experience with us. Guest satisfaction is of utmost concern to us and our hotel is committed to provide comfortable and superior rooms. I completely understand your disappointments for the lack of adequate heating in the hotel. Please be assured this problem will not happen again. Nevertheless, I...

County Dublin, Ireland
Reviewed 19 February 2017

Dislike: The hall way always smelt of cigarettes/others even though it's a non-smoking section The heating wouldn't work, a small heater was provided on the 3rd day. No varieties in the breakfast, don't get me wrong theirs might be suitable for the grade of hotel but I fill all hotel should have fruit salad 🥗and yogurt cause theses are basic...

Thank Gladys A O
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Hello Gladys A O, Thank you for choosing us and for sharing your experience with us. I am glad to read your positive comments regarding our accommodating staff, that our location worked for your travel needs. It is always motivating on our end to receive commendations from our valued guests like you. On the hand, I want to sincerely apologize...

162 photos of this hotel

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All Traveller Photos (109)
Hotel & Grounds (13)
Room/Suite (42)
Bathroom (16)
View from Room (2)
Dining (7)
Other (29)

Management photos: Courtesy of the property manager

All Management Photos (53)
Hotel & Grounds (12)
Room/Suite (27)
Dining (12)
Bathroom (2)


  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Conference Facilities

Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM276 - RM574 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel
Holiday Inn Express Birmingham - Star City England
Hotel Style:
#48 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Birmingham - Star City staff and other travellers.
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Questions? Get answers from Holiday Inn Express Birmingham - Star City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel..”
musicstu, 6 Apr 2017 | Read review
“Rooms away from the road are quieter. (Weekend stag/hen dos)”
emmas481, 30 Mar 2017 | Read review
“Choose another hotel”
1AceTraveller, 21 Mar 2017 | Read review
“Just find a different hotel”
915alanp, 2 Jan 2017 | Read review
“Dont stay on the second floor”
JaneD252, 19 Nov 2016 | Read review
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