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Holiday Inn Express Birmingham - Star City

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Holiday Inn Express Birmingham - Star City
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431 Reviews from our TripAdvisor Community

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Showing 425: English reviews
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London
Reviewed 6 days ago NEW

Disgusting! Last night I had the misfortune of being booked into this hotel for three nights for work. It's filthy! The rooms are filthy, the carpets are filthy, the chairs in the rooms are filthy, even the monitor on the reception desk is filthy. On my first night I was checked into room 302 - I came back to find...

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Helpful?
Thank 1AceTraveller
Northampton, United Kingdom
Reviewed 6 days ago NEW

We stayed here for 1 night at just £45 including breakfast. I thought this was a great price! The rooms are good and spacious, the breakfast was good as much as you need. Wouldn't say its a big fry up but the basics are there and its help yourself. The rooms have plug in heaters in case it gets cold...

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Thank chloelargue
Reading, United Kingdom
Reviewed 1 week ago via mobile

Hotel ok but probably just had the worst burger and chips ever in the bar. I've had much better from burger vans at car boot sales!! How they can justify a £10.95 price is beyond me. Steer clear of the very limited menu here and find somewhere else to eat.

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1Thank Mark C
Kendal, United Kingdom
Reviewed 2 weeks ago

We were allocated a very spacious room, it was however a bit cold but there was a fan heater supplied ( which indicated there was a heating problem) and it was soon cosy and warm. Had a good sleep, no disturbance at all. We had an early flight from BHX and the hotel very kindly arranged for an early continental...

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Thank westmorland
Reviewed 3 weeks ago via mobile

Absolutely bad service. I arrived at the hotel to find a sign that said they were having problems with their heating system, It was a very cold night. Tired I was given a room with no heating. After complaining. I was moved to another room with a small electric heater because the heating was also not working in that room....

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Thank Leonie01
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Leonie01, Thank your for staying at the hotel and for sharing your experience with us. Guest satisfaction is of utmost concern to us and our hotel is committed to provide comfortable and superior rooms. I completely understand your disappointments for the lack of adequate heating in the hotel. Please be assured this problem will not happen again. Nevertheless, I...

County Dublin, Ireland
Reviewed 19 February 2017

Dislike: The hall way always smelt of cigarettes/others even though it's a non-smoking section The heating wouldn't work, a small heater was provided on the 3rd day. No varieties in the breakfast, don't get me wrong theirs might be suitable for the grade of hotel but I fill all hotel should have fruit salad 🥗and yogurt cause theses are basic...

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Helpful?
Thank Gladys A O
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Hello Gladys A O, Thank you for choosing us and for sharing your experience with us. I am glad to read your positive comments regarding our accommodating staff, that our location worked for your travel needs. It is always motivating on our end to receive commendations from our valued guests like you. On the hand, I want to sincerely apologize...

Dalkeith, Scotland, United Kingdom
Reviewed 8 February 2017 via mobile

This hotel has good parking available and is in a decent location. 5 min walk and you are in the star city complex so plenty of choice for food etc. My room was a good size, bed comfy and everything there as to be expected. Tv a good size. The shower / toilet again was a good size and clean....

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Thank Dave B
Cheltenham, United Kingdom
Reviewed 6 February 2017 via mobile

As with most Holiday Inns, it's cheap and generally clean. We stayed here for 2 nights while visiting the trade fair at the NEC for my wife's business. The room was quite big but the bed wasn't too comfortable. It had a kettle, iron, ironing board, hairdryer and TV which all come pretty standard with this chain. We asked about...

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Thank paul y
Reviewed 1 February 2017 via mobile

Comfortable bed good room price. Heating broken given a heater. Then found another in the room so they knew heating broken. Avoid breakfast grey scrambled eggs luke warm bacon and sausages. The rest of the breakfast ok.

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Thank Josie T
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Hi Josie T, Thank you for staying with us and for writing us a review. It is great to know that you found our beds to be comfortable and room price to be good. However, I am sorry that the room heating system was not enough to keep the place warm and the issues at breakfast. I would like to...

Cumbria, United Kingdom
Reviewed 30 January 2017 via mobile

Brilliant hotel not too sure about Star City itself but we did play pool. Room was very well equipped with tea and coffee facilities also iron and ironing board . Good breakfast and very nice staff. Will definitely stay again

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Thank car0lineh59

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Conference Facilities

Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: RM287 - RM585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel
Holiday Inn Express Birmingham - Star City England
Hotel Style:
#47 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Birmingham - Star City staff and other travellers.
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Questions? Get answers from Holiday Inn Express Birmingham - Star City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles 1AceTraveller, 21 Mar 2017 | Read review
“Just find a different hotel”
 of 5 bubbles 915alanp, 2 Jan 2017 | Read review
“Dont stay on the second floor”
 of 5 bubbles JaneD252, 19 Nov 2016 | Read review
“Go somewhere else”
 of 5 bubbles stumpysbird, 3 Nov 2016 | Read review
“Book Early for good room rates”
 of 5 bubbles grendall69, 12 Oct 2016 | Read review
5 of 5