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One night at the hotel and everything fine. Room was spacious and clean with comfy bed. Situated close to star city and roads close by but very quiet in our 3rd floor room. Breakfast was included in price so was basic with sausages, scrambled egg,...More
I spent one night there, check in was highly efficient and the room was just as it should be BUT there was a problem with the tv. However, the Manager himself came along and fixed it as soon as I phoned through. Standard breakfast but...More
Ideal Location with safe and free parking. Helpful friendly staff. Nice clean spacious rooms, and the complimentary breakfast was very nice (although not a big choice of hot foods, but what was there was enjoyed).
Can't grumble at all with the value for money here....More
Stayed one night with wife and daughter in order to attend nearby cadburys world following day. Good location but room in urgent need of refurbishment. We found plug sockets not screwed in with wiring behind on show, screw/bolt on bedside table and shower panel with...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 17 September 2015
Thank you for taking the time to write a review about your stay with us. We are glad that you found our location to be good. However, we regret that your stay was not 100% satisfactory. We would also like to apologize for...More
On arrival, check in was quick and reception staff very friendly and helpful. Bed comfortable and nice stay until breakfast.......after reading poor reviews on trip advisor previously about breakfast we thought we would give it benefit of the doubt.....HOWEVER the reviews werent wrong. Breakfast was...More
Thank Jen S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star CityResponded 16 September 2015
Dear Jen S,
Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate and wish to thank you for the positive comments on the staff. On the other hand, I am sorry that the breakfast fell...More