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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

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DoubleTree by Hilton Hotel at Ricoh Arena - Coventry
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309 Reviews from our TripAdvisor Community

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Showing 306: English reviews
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Warrenpoint, United Kingdom
Reviewed yesterday NEWvia mobile

Arrived at 11.30pm and left at 6.30am the next morning so really was a flying visit. Check in and out was fine. Room was massive but let down by its bathroom. Shower was small and had hairs in it but the sink was tiny and the overhanging shelf made washing your face difficult. Be aware of the checkin rules if...

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Helpful?
Thank Alfredio
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I didn't actually stay at this hotel in the end but would like to comment on the excellent customer service provided by the front desk team. I was due in the area for work but my colleague had cancelled my booking without notifying me. Sadly, there were no rooms available within my budget at this hotel so last minute. Despite...

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Helpful?
Thank nuttyduck
About Hotel's Favourite Review
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear nuttyduck, Thank you for your kind review of the DoubleTree by Hilton at Ricoh Arena. We are very pleased to hear that, even though you weren't able to stay with us on this occasion, our team delivered an excellent service and helped you in finding alternative accommodation. We will make sure to pass on your comments to Lauren and...

Lincoln, United Kingdom
Reviewed 2 days ago NEWvia mobile

Can I start by saying that I'm a huge fan of the Hilton chain. I really like their hotels, and use them whenever I can. The room I stayed in was lovely. I was given a suite because of my Hilton Honors membership, and in terms of size and comfort, I couldn't fault the room. On this occasion I had...

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Helpful?
Thank Rob S
Taupo, New Zealand
Reviewed 3 days ago NEW

Clean, tidy and comfortable hotel with a touch of elegance. The beds are comfortable and you can get a great night's sleep ... once you get in from the casino. The view of the pitch from your window is something a little special. Most importantly the staff are AMAZING! Friendly, helpful and professional. Don't forget your warm cookie on arrival...

Review collected in partnership with DoubleTree by Hilton
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Thank Talie83
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Talie83, Thank you for your kind review of the DoubleTree by Hilton at Ricoh Arena. We are very pleased to hear that you thoroughly enjoyed your stay with us. The team was touched by your comments and are delighted to have exceeded your expectations. We are looking forward to welcoming you again in the near future at the DoubleTree...

Bristol, United Kingdom
Reviewed 3 days ago NEW

Stayed at the hotel on business. On arrival was given a cookie.reception staff were good.Stayed in room 106. Over looking the stadium, fantastic view. On match days,these rooms turn into hospitality suits with sliding doors with floor to ceiling windows. the room was spacious with a large flat screen tv & the usual tea coffee, safe etc. The bar/restaurant had...

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Helpful?
Thank andrewfoxon540
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear andrewfoxon540, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are delighted to hear that you thoroughly enjoyed your stay with us. The team was very pleased to read your comments, in particular our reception team. We look forward to welcoming you again in the near future at the DoubleTree by Hilton at Ricoh...

Newcastle
Reviewed 5 days ago NEW

First the staff - this is what makes a hotel - they were great all of them - obviously the general manager runs a very well trained crew - better than most hotels. The reason I find it odd is that it is part of a football stadium, so there are elements that are distinctly odd. My room was excellent...

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Thank howie999
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear howie999, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you enjoyed your stay with us, in particular the service provided by our team. They were delighted to read your comments. We are indeed an "odd" hotel as we are situated in an arena and our hotel goes around...

Reviewed 6 days ago NEWvia mobile

One night business trip having booked to use the Ricoh Arena for an exhibition stand for my company. Having arrived around 9:30 at night with Coventry playing that evening, I was prevented from checking in to even a car park by marshals who had no idea what they were doing! I ended up having to wait almost an hour at...

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Thank Tom F
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Tom F, Thank you for your review. I am sorry to hear that the welcome you received wasn't the best. As explained to you on departure, for traffic purpose, the roads around the arena are subject to a temporary closure after every matches. I am sincerely sorry that it affected your stay in such a negative way. We have...

sevenoaks
Reviewed 1 week ago via mobile

Vast room with 2 large, comfortable beds and a superb shower! Had everything needed - bar a fridge - and ensured we had a comfy stay. The end of corridor view of the pitch was an added bonus! Breakfast was high quality and a notch up from regular chain hotels. Staff very helpful. Price ( Booking.com) very reasonable ...What's not...

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Thank helsSevenoaks
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear helsSevenoaks, Thank you for your review of the DoubleTree by Hilton at Ricoh Arena. We are pleased to hear that you thoroughly enjoyed your stay with us. The team was delighted to read your comments. We look forward to welcoming you again at the DoubleTree by Hilton at Ricoh Arena. Kind regards Marion Abbi Guest Relations Manager

Northampton, United Kingdom
Reviewed 1 week ago via mobile

Stayed on business as part of a group running a conference at the Arena the next day. Checked in by a young lady who was unsure if I had to pay for parking my car or not. She presented me with my complimentary cookie, which for her was no doubt a tick in the customer experience box. I think she...

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Helpful?
Thank Gary A
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear Gary A, Thank you for your review. We are sorry that you felt let down by your experience. Please be assured that your comments have been taken into consideration. Kind regards Marion Abbi Guest Relations Manager

London, United Kingdom
Reviewed 1 week ago via mobile

Don't like this place at all. 1. Trying to book hotels is fraught with endless questions and conversations (if you want to chew the cud you call me instead of having me pay for a chat 2 try and speed check in up as takes forever and was no one in the queue. 3 some staff need training - was...

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Thank FairReview1309
Hotel_Management16, Guest Relations Manager at DoubleTree by Hilton Hotel at Ricoh Arena - Coventry, responded to this review

Dear FairReview1309, Thank you for sharing your experience with us. We are sincerely sorry to hear of the issues you encountered during your stay with us. Your comments have taken on board and reviewed with our team. Once again please accept our deepest apologies. Kind regards Marion Abbi Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just two minutes from M6 Junction 3 and the motorway network, we are ideally positioned for both business and leisure. Whatever your reason for visiting the Coventry area, there is nowhere better to stay than The Ricoh Arena Hotel. Business-Whether you are attending an event here at the Ricoh Arena or nearby NEC/LG Arena, or The Heart of England Conference Centre, our location could not be better suited your needs. Onsite facilities cater for small meetings for 10 delegates or a larger event of up to 40,000; with state of the art technology and competitive Day Delegate and 24 hour rates available.With 121 hotel bedrooms to choose from consisting of unique 'Pitch View' double rooms, family and executive rooms, as well as various suites. All rooms have tea and coffee making facilities, en-suite, Sky TV and our famous 'Sealy Beds' for a wonderful nights sleep!Leisure-Visiting the onsite Casino, Ricoh Arena, LG Arena, Shakespeare Country, Royal Leamington Spa, Warwick Castle, Transport Museum, Planet Ice Arena, Coventry Cathedral and much more!All you need is under one roof - Singers Bistro offers a range of freshly prepared British classic dishes, fine wines, lagers and beers. A freshly cooked breakfast is served 7 days a week. The DeVere Hotel at The Ricoh Arena really is the ideal venue for business or leisure (hen, stag or celebration parties catered for or just to have a great time at the weekend with friends or family) FREE (valid I.D. required) entry into the on-site G Casino. There is a casino team on hand to help the first time casino visitor get the most enjoyment out of their first experience. If the Casino is not for you why not stay the weekend and experience the live entertainment at "Lady G's SHOW BAR!" Situated on site within the casino, with Tribute acts and fun events taking place every weekend.Free Wi-Fi for hotel guests and business users, on-site, secure car parking.T&C's: All Bookings can be cancelled up to 14.00 on the day of arrival with the exception of Advance Purchase / Non Refundable rates, these can be cancelled but no refunds will be given PLEASE NOTE: Check in and out times vary on nights prior to and the night of a Stadium events. Pitch View Rooms the night prior to a Stadium event, checkout time is 10.00 in the morning. ... more   less 

Additional Information about DoubleTree by Hilton Hotel at Ricoh Arena - Coventry

Address: Ricoh Arena Phoenix Way | Longford, Coventry CV6 6AQ, England (Formerly The Ricoh Arena Hotel)
Region: United Kingdom > England > West Midlands > Coventry
Price Range: RM337 - RM1,072 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel at Ricoh Arena - Coventry 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Hotels.com, Travelocity and Agoda so you can book your DoubleTree by Hilton Hotel at Ricoh Arena - Coventry reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
De Vere At The Ricoh Arena Hotel Coventry
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel at Ricoh Arena - Coventry staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views the first floor espiacaly room 106. You overlook the pitch & stadium seating. Great view. You are also not overlooked by anyone.”
 of 5 bubbles andrewfoxon540, 22 Mar 2017 | Read review
“Pitch view is a must!!!”
 of 5 bubbles sueread4589, 9 Feb 2017 | Read review
“Joint their "frequent flyer" programme to avoid the £5 a night wi-fi charge.”
 of 5 bubbles Mike_Julie_I, 7 Feb 2017 | Read review
“Higher floors have less noise from events in the arena.”
 of 5 bubbles caram636, 17 Jan 2017 | Read review
“I'd ask if you want specific facilities like a bath”
 of 5 bubbles quin-i-bog, 15 Jan 2017 | Read review
5 of 5