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The Chace Hotel Coventry

542 reviews
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Traveller (242)
Room & Suite (210)
Dining (29)
Overview
  • Excellent33%
  • Very good20%
  • Average18%
  • Poor15%
  • Terrible14%
Travellers talk about
“chase hotel”(10 reviews)
“warwick castle”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (542)Write a Review
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All reviewschase hotelsweeping staircasewarwick castlethe hotel managerfood was lovelywedding breakfastbuffet stylewaiting staffone night staypharevenueevent
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11 - 15 of 531 reviews
Reviewed 5 weeks ago via mobile

My husband and daughter have just returned from a one night stay as part of a bus trip. The rooms are dated, bathroom was full of mould and beds uncomfortable. Service in the restaurant was extremely slow. My 10 year olds words were I’m never...More

Thank Helen S
Response from ChaceHotel, General Manager at The Chace Hotel CoventryResponded 2 weeks ago

Dear Helen I was sorry to read about your experience here at the Chace Hotel. I can assure you this is not our normal level of service. I have asked my team to investigate fully for me to ensure this does not happen again. I...More

Reviewed 20 January 2018 via mobile

We got married here in December, was an amazing day and it went so smoothly due to all the wonderful staff at the chace thank you especially to liridona who through out the planning and on the day helped us out so much and answered...More

Thank OceanEyre
Response from ChaceHotel, General Manager at The Chace Hotel CoventryResponded 2 weeks ago

Hello Thank you so much for your review, I was so pleased to see your wedding was a special day here with us. I Have passed on your comments especially to Ryan, we look forward to seeing you again soon. Kind Regards Chris Bowron Hotel...More

Reviewed 27 December 2017 via mobile

I visited here with a friend for a festive afternoon tea. They brought the food and tea out quickly but after that we hardly saw any staff. My friend had to leave the restaurant to find someone to get us a drink and after that...More

1  Thank sarah g
Response from ChaceHotel, General Manager at The Chace Hotel CoventryResponded 2 weeks ago

Dear Guest I am sorry to read about your experience regarding afternoon tea, I have asked my Food and beverage Manager to investigate for me to ensure this does not happen again. Please do come and visit us again Kind Regards Chris Bowron Hotel Manager

Reviewed 21 December 2017 via mobile

This hotel has a comfy bed but is looking a little tired. Breakfast was a help yourself buffet. The bar is a little expensive but a decent choice on offer. Tea coffee in room along with a tv. A hanging rail for clothes in the...More

1  Thank Notts-girl2010
Response from ChaceHotel, General Manager at The Chace Hotel CoventryResponded 2 weeks ago

Dear Guest Thank you for taking the time to review the Chace Hotel, I have passed on your comments to the team, we always appreciate any positive feedback especially about the team Kind Regards Chris Bowron Hotel Manager

Reviewed 19 December 2017 via mobile

THIS HOTEL STILL TAKES MONEY OF YOU WHEN YOU CANCEL 4 WEEKS IN ADVANCE. THEY HAVE APOLOGISED FOR OVER 10 DAYS NOW BUT STILL NP REFUND. HORRENDOUS SERVICE ESPECIALLY THIS TIME OF YEAR!!! I have now death with 6 seperate shift managers! The hotel manager...More

Thank C S
Response from ChaceHotel, General Manager at The Chace Hotel CoventryResponded 20 December 2017

Hello Reviewer As previously stated in our conversation, the BACS transfer was completed on Thursday, this normally takes 2 to 5 working days, depending on the receiving bank. The money has left our account and is now in your bank. I cannot apologise enough for...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$60 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$60 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (242)
Room & Suite (210)
Dining (29)
Amenities (26)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
1bully1
18 October 2017|
AnswerShow all 3 answers
Response from dse1946 | Reviewed this property |
You will need to contact THE HOTEL
0
Votes
Lozzt
28 March 2017|
AnswerShow all 3 answers
Response from Bradley S | Property representative |
Hi, Thank you for your question, we do not have a swimming pool at The Chace Hotel in Coventry however our hotel in Solihull has a full leisure facility including Pool, Jacuzzi, steam room and Sauna. I would be happy for... More
0
Votes
paul s
20 September 2016|
AnswerShow all 7 answers
Response from Kerry R | Reviewed this property |
No sorry
0
Votes
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123
Room Tips
"Don’t expect much !"
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"Stay at a premium inn near by!"
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"Probably best to ask if you can have room in the older part of the hotel"
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"Don't waste money on Executive room"
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