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Castle Hotel Windsor MGallery Collection

Booking.comUS$118*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$140*
US$118*
US$140*
US$118*
US$140*
US$118*
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Castle Hotel Windsor MGallery Collection
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1,618 Reviews from our TripAdvisor Community

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Showing 1,532: English reviews
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San Diego, California
Reviewed 2 days ago NEW

Everything in Windsor is a little uneven and this hotel is no exception. The floor in our suite was all over the place. But it was spacious and charming. Reception area is awkward and staff was confused.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank joannesY3797FG
HOTEL’S FAVOURITE REVIEW
Reviewed 20 March 2017 via mobile

This is a lovely hotel in a central location, across the road from Windsor Castle. The staff are friendly, the building is nice and the room beautifully clean. The room had complementary water in the fridge, which is always a nice touch. There were tea/coffee making facilities, an iron and ironing board, and robes/slippers. We are late risers when relaxing...

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Helpful?
2Thank Tara J
About Hotel's Favourite Review
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Tara J, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good stay with us and would definitely return to the hotel, I hope we can have the pleasure of welcoming you back to the Castle hotel soon. Kind Regards, David Hayden General Manager

London, United Kingdom
Reviewed 3 days ago NEW

Amazing hotel. Right in front of the Castle and in a great part of town. Lots of shopping and easy access to hop-on hop-off buses. Very clean room, wonderful bed and bathroom. Wish I could stay there again!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank madisonf43
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear madisonf43 Thank you very much for a nice comments and feedback regarding your recent stay with us. It is always a pleasure to read that we made your stay special and you enjoyed our hotel facilities. We hope to be able to welcome you back to the Castle Hotel in near future. Kind regards David Hayden, General Manager

Alsager, United Kingdom
Reviewed 4 days ago NEW

I stayed at the Castle Hotel on 19th May. I was attending the #Frenchic chalk and mineral furniture paint first ever convention. I am a stockist at the #VictoriaMill in Congleton, Cheshire and traveled down for the convention. The reception staff were well organised and very welcoming. My room was lovely with a super shower room. The Frenchic convention was...

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Helpful?
Thank June B
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear June B, Thank you very much for your feedback and wonderful comments. I am absolutely delighted that you enjoyed your stay with us during the convention. We look forward to welcome you back next time you are in Windsor. Kind regards David Hayden, General Manager

Camberley, England, United Kingdom
Reviewed 1 week ago NEW

The Castle hotel is a lovely,comfortable place to stay in the heart of historic Windsor. The staff are friendly,efficient and welcoming; the rooms are spacious and well planned with the most comfortable bed I've ever slept in at a hotel! The food is fabulous! The hotel is opposite Windsor castle and the changing of the guard goes right past the...

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Helpful?
Thank Eve B
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Eve B, Thank you for your time and letting us know about your fantastic experience at the Castle Hotel in Windsor. I am delighted to hear that we have made your stay very special and memorable. We look forward to welcoming you back to the Castle Hotel in near future. Kind regards David Hayden, General Manager

Portola Valley, California
Reviewed 1 week ago

The Castle Hotel is a beautiful hotel located less than a 5-minute walk to Windsor Castle. Rooms are well appointed, aesthetic, and comfortable. Enrechetta at Reception was wonderful in helping us with a reservation and found a quiet, large room in front on an upper floor. She is helpful, warm and gracious. The hotel has its own parking lot and...

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Helpful?
Thank travelrab
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear travelrab, Thank you very much for staying at the Castle Hotel in Windsor and thank you for sharing your nice feedback. I am pleased to hear that we made your stay very special. I will pass your praise to Enrichetta at the reception. She is a real asset to all our team. We hope to be able to welcoming...

Macclesfield, United Kingdom
Reviewed 1 week ago

We stayed two nights for the Royal Horse Show. This hotel was supposed to be a bit of a treat for us, as it was more expensive than the hotels we usually stay in. On arrival, we were given room 410 in a separate building. It was a tiny stuffy room and we immediately noticed that the air-conditioning did not...

Review collected in partnership with Accorhotels.com
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Helpful?
3Thank sandra_nz
GMMgalleryCastle, Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear sandra_nz Thank you for sharing your feedback with us. It is disappointing to read that we did not meet your expectations on this occasion. Please accept my apologies for the shortfalls in service and product. This review is completely inconsistent with most of our other reviews, as readers will be able to see. So for the benefit of future...

Reviewed 1 week ago

We stayed here for 2 nights last week as we were attending Windsor Horse Show. I was very impressed with the hotel and staff, our service was second to none and we do stay in many 5 star hotels. We were upgraded to a suite due to paying on an advance saver and the price for our room had dropped....

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Helpful?
Thank Sharon H
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Sharon H, Thank you for your review and feedback which is gratefully received. I'm delighted you enjoyed your experience with us and the upgrade we offered was appropriate for the rate changes we had made. I hope we can have the pleasure of welcoming you back to the Castle hotel again soon. Kind Regards, David Hayden General Manager

Reviewed 1 week ago

OK, so we paid for a great room, but although the age of the hotel shows through creaking floors, bits of sound from the room above and so on, generally, it was a great stay. The refurbishment in modern colours worked, the staff both in reception and in the bar were friendly and obliging. Didn't use the Marco White restaurewnt...

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Helpful?
Thank Chris H
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Chris H, Thank you for you review and feedback which is gratefully received especially as a loyal Accor Le Club member. I'm delighted you had a great stay with us and hope we can have the pleasure of welcoming you back to the Castle hotel again soon. Kind Regards, David Hayden General Manager

Essex
Reviewed 1 week ago

We visited at Easter and booked a two night stay in a Classic room. The hotel is in an excellent location right in the heart of Windsor and just around the corner from Windsor Castle. The hotel has its own car park which is useful although a little on the expensive side. First impression of our room was that it...

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Helpful?
Thank Lost_in_Braintree
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Lost_in_Braintree, Thank you for your review and feedback which is gratefully received. I'm delighted you would definitely stay with us again and will certainly review all your comments and take any appropriate action we can. I hope we can have the pleasure of welcoming you back to the Castle hotel again soon. Kind Regards, David Hayden General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: RM627 - RM1,528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Hotwire, ACCOR, Cheap Tickets, Agoda, Priceline, TravelUp, HotelsforEveryone, Cancelon, getaroom.com, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
18 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
Guernsey, United Kingdom
23 days ago
London, United Kingdom
3 months ago

See all questions (18)

Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front room, upper floors are beautiful. The back rooms look out onto the parking lot.”
travelrab, 21 May 2017 | Read review
“There are no dressing tables in the rooms! Be prepared to sit on the floor in front of the mirror!”
Niki544, 7 May 2017 | Read review
“Don't park your car near the wall mine wash covered in bird poo and tree sap had to jet wash it when I got home .”
MichaelL853, 3 May 2017 | Read review
“Ask for specifics when booking. Windsor is very busy with a lot of low aircraft though.”
brigittew644, 30 Apr 2017 | Read review
“Try to stay in the Castle Mews”
DaFeng, 26 Apr 2017 | Read review
5 of 5
Booking.com
US$118* /night
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Orbitz.comUS$118
Hotels.comUS$118
HotelQuicklyUS$140
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Prices are for 1 room, 2 adults
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