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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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989 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Reading UK
Reviewed 19 February 2015

I stayed with a friend at this hotel for two nights and we loved it! Check in was very quick and friendly. Our room was on the third floor overlooking a large pond. Room were spotless, bed very comfortable, good pillows and quiet although it's close to a busy road. Clean towels daily. Room a good size with complimentary toiletries...

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Helpful?
1Thank HappyCampers7
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments , I am glad that you enjoyed everything that we have here.we are just arranging to replace ceiling tiles in the leisure club. we look forward to welcoming you back.

Reviewed 16 February 2015 via mobile

Really pleased with a hotel! A price also includes use the gym and spa (swimming pool, jakuzzi, steamroom, sauna) The staff were very friendly and helpful. Didn't prebook the breakfast but was cheaper to book when we got there (£8,95 instead of £11,95 I think) Would definitely recommend to friends and would visit again!

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1Thank Zsófia L
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments and I am delighted that you enjoyed your short break with us.we all take pride in a job well done! we do look forward to welcoming you back.

Lowestoft, England, United Kingdom
Reviewed 14 February 2015

I stayed here for my work as we were running a training event at the hotel the following day. On my arrival the welcome at reception was friendly and check-in was efficient. The hotel is ideally suited for those travelling by car - not so convenient for those travelling by rail - Cardiff Central train station is approximately 4 miles...

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1Thank Davidjellis
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments and I am pleased you enjoyed your overnight stay with us.the hotel is 20 years old and no the need for a plentiful supply of spare sockets was not considered in the 1990's! the meeting and events manager joins me in apologising that your meeting room and coffee was not replenished as quickly as it...

Reviewed 12 February 2015

I stayed here with my girlfriend for a weekend away last year. The decor and feel of the hotel makes me feel that it used to be far more of a luxury hotel than what it is today. We had no real problems at all, the price was very good and the spa/swimming pool facilities were a well needed treat....

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Thank Jamie R
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments.and while we are 15 minutes from the city centre our hotel parking is free! plenty of regular buses to town or the Bay and taxis are plentiful , if more expensive after midnight as most cities. we are in the process of replacing bedroom and louunge bar furniture as part of a 200k program this...

Cardiff, United Kingdom
Reviewed 3 February 2015 via mobile

Went for a works Christmas party - the food was lovely - both in the night and for breakfast - some of the best I've had for a while in fact. The rooms however were poor, outdated and had to report faults in the room which were dangerous. Needs a revamp, and no real way to moderate the room temperature...

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Helpful?
Thank WJ99
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments, I am glad you enjoyed the Barrats christmas party that was held here. your Hairdryer unfortunately was faulty but this was replaced as soon as you reported the fault, the housekeeper joins me in apologising to you,for missing this on her daily room inspections.all rooms have thermostatic valve radiators, though it is correct to say...

Newark
Reviewed 2 February 2015

The Copthorne is an old Premium Hotel, like Hiltons etc. It has all the lobby service and formal staff as well as a well outfitted rooms. But the difference is its very cheap. I guess its struggling in todays market and this shows when you stay there as they have regular cheap nights with bands playing and cheap meal deals...

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Helpful?
Thank ConradNewark
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments after your stay with us last year. Our best prices are always to be found on our own website and yes on a quiet night there are some competitive prices, however when there is an event in the city or at the weekend our prices will always reflect demand. complimentary carparking and use of the...

wales
Reviewed 23 January 2015 via mobile

Discounted room! Ok but I thought the idea of that was to get new customers through the door? Wrong! Okay room a bit dated and looking worn but I can live with that, what I can't sleep with is the grinding ventilation system that seems to be directly above my room! That's all I need on a business visit to...

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Helpful?
6Thank CiDu34
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments,I regret you had a disturbed night. had you contacted reception or the duty manager I feel sure we could have moved your room. Every hotel has a mechanical side , however it does not ususally disturb our guests to this extent. I am happy for you to contact me via reservations here and I will...

Cardiff, United Kingdom
Reviewed 21 January 2015

It has all the good reasons to make it your home in Cardiff. A wonderful Swimming Pool and Gym and one of the best and most generous English breakfasts I ever meet, with plenty of fresh fruit s and also good options for vegetarian like us! Definitely will go there again soon!

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Helpful?
Thank Romacoach
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments, we look forward to welcoming you back and making msure you get one of the rooms overlooking the lake and enjoy all the wildlife. pair of swans landed today,lets hope they stay.

Cardiff, United Kingdom
Reviewed 19 January 2015

The bedroom was comfortable but the cobwebs hanging from the bedside lamp was a bit off putting - one bath towel and hand towel between two of us and only three tea bags!! Think the Housekeeping Department needs a talking to!! However, breakfast was excellent despite the fact that the poor waitress was run off her feet although she did...

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Helpful?
Thank christine1bird
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments, the housekeeper joins me in apologising for the missed cobweb...it may just be that the room had not been used for some days in what is a quiet time for us. I am pleased you enjoyed breakfast prior to your departure.

Penarth
Reviewed 8 January 2015

Popped in here for a business meeting & went to the lounge to have a coffee & the meeting. It has good attentive staff in very pleasant surroundings overlooking the lake. Plenty of space for a meeting & to do some work whilst having several coffees. A very good 2 hours spent in a very hospitable hotel lounge - definately...

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Helpful?
Thank Steve E
simon r, Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

thank you for your comments and I am pleased you enjoyed the service and pleasant aspect from the lounge bar. plenty of free parking, complimentary WIFI and easily accessible from cardiff and the M4 , we are ideally and convieniently located.

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM282 - RM685 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the newer rooms”
 of 5 bubbles paulnN1703AQ, 21 Mar 2017 | Read review
“Rooms to the side of the pond (east) may be quieter than the western side.”
 of 5 bubbles Captain_speaking99, 20 Mar 2017 | Read review
“Rooms overlooking the lake”
 of 5 bubbles Cenetannhall, 20 Feb 2017 | Read review
“Ask for rooms overlooking lake!”
 of 5 bubbles BARRYONEUK, 17 Feb 2017 | Read review
“a room by the lake was quiet”
 of 5 bubbles Tigger1013, 9 Jan 2017 | Read review
5 of 5