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Novotel Cardiff Centre

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Novotel Cardiff Centre
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1,990 Reviews from our TripAdvisor Community

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Showing 1,904: English reviews
Cardigan, United Kingdom
Reviewed 24 December 2014

Had a good stay at this hotel last week, my trip spoilt by me managing to lose my welsh gold wedding ring and my emerald engagement ring somewhere in Cardiff.The hotel public areas are ultra modern , the pool and spa areas excellent.The staff were all unfailingly polite and the breakfast buffet and restaurant food all really good.The rooms -we...

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Helpful?
1Thank Helen P
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your great review and feedback. We were thrilled to understand that you enjoyed your visit to Cardiff and that you chose the Novotel for you and your family to enjoy the services and facilities. I look forward to welcoming you all back again soon. Kind regards Chris Jones

London, United Kingdom
Reviewed 22 December 2014 via mobile

My fiance and I returned to this hotel after a wonderful experience last time. Once again the staff were polite and welcoming, the room was large and clean and furnished perfectly. There were a few minor niggles, including the absence of bathrobes when we arrived (we had an exec room), there was some peeling paint on the ceiling (315 in...

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Helpful?
Thank wakingdreams
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am delighted that on your return to the Hotel, you had another pleasant stay. I am also pleased that you were able to see the action that was taken following your last stay to know that we absolutely consider constructive feedback and will always take resonable measures to provide a better service...

Cornwall
Reviewed 22 December 2014 via mobile

This hotel was funky and modern! My partner and I stayed for 3nights in a superior room which was huge, chic and fully equipped with widescreen tv, nespresso machine, fridge and safe! The bathroom was again very spacious and toiletries were included. We loved our room although did manage to venture out to town for shopping which was about 5-10mins...

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Helpful?
1Thank HanSamCornwall
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent review and rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I look forward to welcoming you both back again very soon. Kind regards Chris Jones

Reviewed 22 December 2014 via mobile

Usually stay at Raddison Blu when we at Cardiff. But this time we wanted to bring our little Cavalier King Charles Spaniel with us. Novotel are excellent at accommodating pets so we booked with them. On arrival the receptionist was polite and friendly and as we were an hour early for check in they had a room ready for us....

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Thank Surj B
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your feedback following your recent stay. I note your comments and will duly address with our Maintenance and Housekeeping Managers for further investigation. At Novotel Cardiff, we continually review and refurbish rooms and public areas to highlight any areas for improvement and I can assure you that this too will be assessed. I hope that you enjoyed...

Taunton, United Kingdom
Reviewed 19 December 2014

Review collected in partnership with Accorhotels.com
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Thank Terry B
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Barry, United Kingdom
Reviewed 19 December 2014

After finding a nights stay here at a bargain price, I thought I would give this hotel another go...The situation previously was never resolved & still upsets me, but everyone deserves a 2nd chance!! We arrived at the hotel with the usual problem, Booking.com had not sent my booking through? Thankfully the receptionist managed to find us a room, what...

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Helpful?
Thank sarah t
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your great review. I am delighted that you enjoyed your return to the Hotel and the room, cuisine and service experience stood out for you. Just to note, the leisure facilities have their own fully equipped changing rooms that guests are welcome to use prior to and after using the facilities. I hope that I may be...

Pembrokeshire
Reviewed 16 December 2014

Great value hotel in Cardiff within easy reach of the route in from Cardiff Bay. Efficient, courteous and helpful check in, staff were excellent. Room was as good as you will find anywhere at the price band paid. Bar drinks were good, as per prices one is to expect. Overall this wan an excellent stay and we will be going...

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Thank SB900
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review following your recent stay. I am delighted that you enjoyed the Hotel services and facilities and that the location was convenient for the nature of your stay. I hope to welcome you both back again soon. Kind regards Chris Jones

Reviewed 16 December 2014

Fantastic hotel, central to everything, lovely spacious rooms, and friendly helpful staff. I've stayed at Novotel Cardiff many times, and wouldn't stay anywhere else. Staff are always welcoming, A lady on reception called 'Vicky Clarke' has been there many times when I've stayed and can't do enough to keep guests happy. Great attitude! I shall be back in the new...

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Helpful?
Thank Missmaloney93
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments. We were delighted to understand that you enjoyed your stay with us and I will take pleasure in sharing your review with Vicky, whom will no doubt be thrilled with your appraisal. I look forward to welcoming you back in 2015! Kind regards Chris Jones

London, United Kingdom
Reviewed 15 December 2014

The hotel is modern and clean. Staff at reception was friendly and helpful. The size of the room was quite spacious (but the bathroom quite small and without ventilation), quiet and comfortable. The pool and sauna offer the possibility of some relaxing time. Having said that, this is not a 'very' central hotel. It's true that it's a 10-15 ,mins...

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Helpful?
Thank Roberto C
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for sharing your recent experience with us. Whilst I am pleased that you found the hotel modern and clean in addition to a spacious room, I am sorry that you felt that your stay was rated average. Just to note, all our bathrooms have ceiling mounted extractor fans but I will discuss this with our Maintanance Manager to...

Manchester, United Kingdom
Reviewed 15 December 2014

I use Novotel for most of my business trip hotel needs - it was my first stay at the Novotel Cardiff - an enjoyable experience - I can recommend the hotel. Just a little out of the city centre - but not too far a walk and a reasonable taxi fare.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank Graham A
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that you had an 'enjoyable stay' at the Novotel Cardiff Centre and thank you for your recommendation. I hope that I may have the opportunity to welcome you back again very soon. Kind regards Chris Jones

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM355 - RM853 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and ACCOR so you can book your Novotel Cardiff Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
15 questions
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Swansea, United Kingdom
3 months ago
bangor, n wales
4 months ago
Birmingham, UK
6 months ago
Dorset, United Kingdom

See all questions (15)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are sound proofed”
  • Stayed 2 nights with young daughter. Complained about the message but nothing done
 of 5 bubbles Pgbenson, 25 Feb 2017 | Read review
“Ask to look over the car park.”
 of 5 bubbles TravelFandW, 25 Feb 2017 | Read review
“An even numbered room. (”
 of 5 bubbles cardimike, 15 Feb 2017 | Read review
“avoid new building as has boiler noise throughout building which gets worse at night, old building doesn't have cool conditioning just fan”
 of 5 bubbles justwanttohelp, 7 Feb 2017 | Read review
“Rooms on the main road side do carry some noise but not a real issue”
 of 5 bubbles BigBadBobbieBrown, 18 Jan 2017 | Read review
5 of 5