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Clayton Hotel, BW Premier Collection

Expedia.comUS$63*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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2,015 Reviews from our TripAdvisor Community

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Showing 1,913: English reviews
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Reviewed yesterday NEWvia mobile

Great stay at the clayton, brilliqnt location near to the tain station and bars would definetly recommend this hotel and would consider staging here again. Rooms clean and tidy and everyone was friendly

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Helpful?
Thank Toni D
Leeds
Reviewed yesterday NEW

In all fairness, I wouldn't really know what to make of my stay here. The hotel itself isn't too bad, but I fear it's located in a newly refurbished buildings (or new build, if you prefer), which means walls are very thin. As a result, my first night was a bit painful because the people in the room next door...

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Helpful?
Thank Andrea A
Bridgend, United Kingdom
Reviewed yesterday NEW

My Hubby purchased this afternoon tea as a Birthday treat for us via Groupon. We arrived early (I had booked for 2p.m.) so we took a chance.... The young man on the desk said there was no problem being early and seated us straight away, he gave us a choice of table, my Hubby chose by the window so we...

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Helpful?
Thank Wench2015
Derby, United Kingdom
Reviewed 2 days ago NEW

A short walk from the station. Checked in a bit early, no problem, excellent room (1018) with good views across the city and bay. Breakfast good with plenty of choice, scrambled eggs could have been better in a smaller container to retain the heat, but my wife ordered poached eggs which she claims were done to perfection. Overall, this is...

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Thank peter s
Reviewed 2 days ago NEW

Stayed at this hotel as a tutor for a training weekend. The staff were very helpful especially when the technology was not playing ball in the training room. The hotel room was clean and plenty of space to move around, and bottles of water were left every day during my stay which is always welcomed. Food in the restaurant was...

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Helpful?
Thank Steph D
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Steph D, Thanks for reviewing your most recent stay and conference with us. We were delighted to welcome you back. I'm glad you found the whole team to helpful and attentive I will certainly pass on your compliments to them. I hope we get to welcome you back soon for your next training session. Kind Regards, Jason Court Guest...

Purley, Surrey UK
Reviewed 4 days ago NEW

Stayed at this hotel for two nights on a bed and breakfast basis. We enjoyed a room on 10th floor with a great view of Cardiff, situated on the corner of the building, room 1010 I think it was. Breakfast buffet was generous in its choice with sufficient quantity to feed a rugby team who were staying there! The scrambled...

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Helpful?
Thank PurleyTraveller
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear PurleyTraveller, Thanks for reviewing your recent stay with us on TripAdvisor. I'm glad you enjoyed your time with us and found our breakfast offering generous. I do hope we get to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Somerset, United Kingdom
Reviewed 5 days ago NEW

My daughter and I wanted a hotel close to Cardiff Central train station, shops and restaurants for a lovely weekend away. The Clayton Hotel and staff exceeded our expectations in every way and will definitely be back!

Review collected in partnership with Best Western GB
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Helpful?
Thank Sue S
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Sue S, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted yourself and your daughter enjoyed your time with us and the team exceeded your high expectations. I will certainly pass on your compliments to the team. We hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Surrey, United Kingdom
Reviewed 6 days ago NEW

This is not easy! We choose this hotel on line and maybe we should have checked things a little more thoroughly. Let's deal with the good points. Staff were very good and the food was of a good standard. In fact one lunch I had was superb. Ok. Now for the not so good. On arrival we couldn't find the...

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Helpful?
Thank Robert B
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Robert B, Thank you very much for your review. it is with great regret to read of your disappointment. As a city centre location car parking is a challenge; we always recommend the next work rail car park just behind the train station with is just a couple of minutes walk to the hotel reception. I can only apologise...

A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
Reviewed 6 days ago NEWvia mobile

The hotel is rather good and clean. The bathroom, room, and the ammenitieas is what you would standardly find throughout GB. It os just that you can hear absolutely everything that is going on in the rooms near you. If you need more privacy you need to be really quite.

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Thank A TripAdvisor Member
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Guest Thank you very much for taking the time to share your experience at Clayton Hotel Cardiff. I am sorry that you found that the hotel requires sound proofing, rest assured if there are any complaints regarding noise from other rooms causing inconvenience to our guests our team always act immediately to resolve the issue. I am very happy...

England, United Kingdom
Reviewed 1 week ago

Stayed in this hotel twice in as many years. Stayed in standard room and executive. Location is great for central Cardiff. Nice short break with wife (without kids) and a 2 minute walk from train station. Perfect base for shopping, eating and drinking in Cardiff. Hotel is lovely, well organised, with a clear and exceptional level of customer service from...

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Helpful?
Thank YanUK
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear YanUK Thank you so much for such lovely feedback, its always a pleasure to read our team consistently deliver exceptional guest service. I am thrilled to read that you will stay with us again and highly recommend us. I do hope to see you return on your next trip to Cardiff. With kind regards, Carl Davies

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM329 - RM995 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not stay overnight”
Wench2015, 22 May 2017 | Read review
“Higher the better facing the bay”
522peters522, 21 May 2017 | Read review
“Higher the better, choose a superior room with good views of Cardiff”
PurleyTraveller, 19 May 2017 | Read review
“Not near the lifts!”
L9651RUrobertb, 17 May 2017 | Read review
“Depending on your room allocation, the view can differ immensely.”
YanUK, 15 May 2017 | Read review
5 of 5
Expedia.com
US$63* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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