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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,821 Reviews from our TripAdvisor Community

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Showing 1,730: English reviews
narberth, pembrokeshire
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

I have just returned from two nights at the Clayton Hotel. It is next door to the railway station and to the City Centre. It could not be placed in a more convenient spot for shoppers and travellers alike. No noise from the trains or traffic. Rooms are very clean and well maintained. Reception staff very friendly and efficient. Also... More 

Helpful?
Thank tumblejim
A TripAdvisor Member
Reviewed 4 days ago NEW via mobile

I stayed here as a walk in/last minute reservation due to a home emergency. I was greeted by Emily on reception who went out of her way to make sure I was allocated a room even though the hotel was extremely busy. She complimentary upgraded me to an executive room which really made my day and made my evening a... More 

Helpful?
Thank A TripAdvisor Member
Coromandel, MG
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

Two couples visiting Cardiff to see a show at the Motorpoint Arena. The Clayton was just minutes walk away although Cardiff is a nightmare to park in. A stylishly furnished hotel the rooms were very nicely decorated. We had a late night snack in the 24 hour cafe after the show and the staff were very obliging. Perfect stay! Will... More 

Helpful?
Thank Liz G
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Liz G, Thanks for you lovely review on TripAdvisor, I'm glad you feel you had a perfect stay this is always what we strive for with every guest. We look forward to welcoming you back when you visit Cardiff again to hit the shops. Kind Regards, Jason Court Guest Relations & Quality Manager More 

Staines, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

We visited Cardiff to attend the Wales v Argentina Rugby match. The hotel was centrally located and ideal for our stay. We booked an Executive Deluxe Room at a staggering £221.00 for the night... without breakfast. The room was well appointed but felt pokey. The window looked over an internal atrium which was not attractive and the view from the... More 

Helpful?
Thank Anne G
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Anne G, Thank you for taking the time to post a review on TripAdvisor, I'm disappointing that you were not impressed with your entire stay. Firstly as you mentioned there was an event on that particular day you stayed therefore prices in the City do increase, we constantly monitor the prices and are always competitively placed. Also as stated... More 

Bristol, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

Stayed for one night to see Paul Simon at Motorpoint. The room looked newly decorated, was very clean and was on a corner overlooking rail tracks which was good. The bathroom was adequate but felt a bit cramped. Very close to everything. Motorpoint is 5 minutes walk, shops less than that. Railway station on doorstep. There is a limited bar... More 

Helpful?
1 Thank Pushka-NE
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Pushka-NE, Thanks for the lovely review on TripAdvisor, I'm glad the hotel met all your expectations, we are particularly proud of our breakfast offering and especially our new Vitality selection I will pass on your lovley comments to our Food & Beverage Manager. We look forward to welcoming you back when you come to see Robbie. Kind Regards, Jason... More 

Haverfordwest, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW

This is the fourth visit in the last two years and was as good as the other three. The standard throughout was excellent and the food and staff were exemplary. We breakfasted with a disabled couple who had tried one of the other major hotel chains nearby but found the staff here the best in every way and were staying... More 

Helpful?
Thank richard96
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Richard96, Thanks for yet another great review on TripAdvisor, we really appreciate your loyalty to us and look forward to welcoming you back again very soon, also congratulations its the first time I have said it so far but.... Happy Christmas to you too from all of us at Clayton Hotel. Kind Regards, Jason Court Guest Relations & Quality... More 

Island of Anglesey, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 days ago NEW via mobile

Lovely hotel. Arrived in the morning and the room was available (at no extra early check-in cost). Great location for shopping, restaurant and rugby! Staff very helpful. Would definitely stay here again.

Helpful?
Thank J H
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear J H, Thanks for the brilliant review on TripAdvisor, I'm delighted you had a great stay and we were able to get you checked in early. We look forward to welcoming you back in the future. Kind Regards, Jason Court Guest Relations & Quality Manager More 

Llanrwst, United Kingdom
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 week ago

We stayed at this hotel previously and were not overly impressed but i'm delighted to say that our visit this time was so much better. The staff as previously were excellent and thoroughly professional. The rooms this time were warm and the food was of far better quality. Special mention must be made of one lady who stood out during... More 

Helpful?
Thank Rob D
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Rob D, Thanks for your latest review on TripAdvisor, I'm delighted that you have noticed the improvements from you last visit, I think this goes to show that we do indeed listed to all feedback and continuously work to improve the facilities of the hotel for our guests. I will pass on you compliments to the entire team and... More 

Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago via mobile

Nicely updated hotel, fab location and great Brazilian restaurant downstairs. Breakfast wasn't very warm though! Parking quite far away but near to train station. Overlooked the train station so was some train noise.

Helpful?
Thank Kelly A
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Kelly A, Thanks for you recent review on TripAdvisor, please accept my apologies that you didn't find the breakfast to be very hot, the buffet is checked periodically to ensure it is up to the correct temperature but I will feed this back to the Food & Beverage Manager to look into. I do hope we get the chance... More 

UK
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Had reasonably high expectations based on star rating. Check in was fairly smooth although when I asked to join their reward scheme there were no forms left. The room was not clean. A random bottle lid from previous guest was still on the floor, very visible cobwebs and a very noisy bathroom fan that someone had jammed toilet paper in... More 

Helpful?
Thank ciazman
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear ciazman, Thanks for posting a review of your recent stay with us, please accept my apologies that on this occasion we were not up to the usual high standards that our guests have come to experience and expect from us. I would like to discuss your views with you in more detail and would be delighted if you could... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, formerly Maldron Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel Cardiff)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM299 - RM1,045 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#1 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
12 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1019 good view and quiet”
 of 5 bubbles richard96, 27 Nov 2016 | Read review
“The higher the better!”
 of 5 bubbles NickyDuke, 21 Nov 2016 | Read review
“Just be glad if you have a room that doesn't reek of cigarette smoke”
 of 5 bubbles Lynneprice, 17 Nov 2016 | Read review
“Brilliant location!”
 of 5 bubbles 365caraw, 15 Nov 2016 | Read review
“Higher floors might get a better view”
 of 5 bubbles joannecardona, 13 Nov 2016 | Read review
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