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Mercure Cardiff Holland House Hotel and Spa

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#12 of 73 Hotels in Cardiff
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Cardiff Holland House Hotel and Spa
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2,379 Reviews from our TripAdvisor Community

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Showing 2,317: English reviews
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London, United Kingdom
Reviewed yesterday NEW

The room,suite,was very nice. A few problems with getting the temperature right. Very hot at times or freezing cold. I prefer to be able to open a window. However there are panoramic views over Cardiff. The bathroom was perfect but hardly used it as I was using the pool and shower there every day. The carpet had seen better days...

Thank BeeMarsh
Worcester, England
Reviewed 3 weeks ago via mobile

I stayed here for a couple of nights in March 2017. Reception staff were very helpful, because I was having hospital treatment, they upgraded me to a beautiful suite. They also offered me complimentary breakfast which was really kind of them. Hotel is in an excellent location. There are a number of shops, cafes, bars and restaurants, within a 10...

Thank wolvesgal
About Hotel's Favourite Review
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. I am delighted that you enjoyed your stay with us with the highlights including; service, location and room facilities. We hope that we will be able to welcome you back again very soon and that you will have an opportunity to experience the leisure/spa facilities next time. Kind regards Wael Elassal

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

I stayed here overnight for a conference, and it was a wonderful experience. The staff were lovely (and always friendly and helpful), the room spacious and clean and delicious food for both breakfast and dinner. I also took advantage of the 20% midweek hotel guest discount at the spa, and this was well worth it as my treatment was excellent...

Thank Brittany-Bambi
Trieste, Italy
Reviewed 3 days ago NEW

Problems encountered: 1. Only 4 hangers in room. One guest had only 2, another none at all. 2. No hair dryer, later replaced. 3. Room very cold. Heating inadequate. 4. Came back to room one day at 3.15 pm to find it had not been cleaned. 5. Came back to room another day to find man in room, who informed...

Review collected in partnership with Accorhotels.com
1Thank marycB7677VS
Reviewed 4 days ago NEWvia mobile

Myself and my friend have just returned from a very pleasant stay here. I have stayed twice previously but the hotel has been recently refurbished and remodelled. The new look reception is sleek with a relaxed approach, far less formal than previous visits. Check in was quick and efficient. The room was still the same, it hasn't been updated so...

1Thank Charlotte J
Reviewed 4 days ago NEWvia mobile

This our third xmas at this hotel. Great rooms on floor 10 and really good Christmas break ! Food was lovely for the three days/nights we were there especially Christmas Day. Lovely family atmosphere and a present from a visiting Santa for every child. Not cheap but we think worth the money. So close to Queens Street shopping on Boxing...

Thank joy m
Reviewed 4 days ago NEW

So many negatives .... 1. Only four hangers in room. One guest had only two and another one none at all. 2. Hair dryer missing. 3. Heating inadequate, room very cold. 4. Came back at 3.30 pm to find room had not been cleaned. 5. Came back on another occasion and was surprised to find man in room. He informed...

1Thank MaryLC
A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

On our way back from afternoon tea elsewhere we decided to pop on for a few cocktails before going home. Late afternoon the hotel bar area was quiet with just a few business people meeting or on laptops. We found a comfy corner and the bar attendant was super. He provided us with information on the available cocktails and when...

Thank A TripAdvisor Member
St Albans, United Kingdom
Reviewed 6 days ago NEWvia mobile

Had a lovely stay at this great hotel. I was there for two nights on my own but the bar / restaurant staff made my stay so much fun. Especially Page ,the amazing very professional barmaid that makes delicious cocktails ..my favourite was her French martini. Luke the chef cooks some delicious food. My favourite was his heathy salad with...

Thank Ride74
Reviewed 1 week ago via mobile

I stayed as part of a business trip and was impressed with the size of the room, nice large bed and decent bathroom. Iron/board in room was useful and decent wifi. Breakfast fairly standard and staff all pleasant enough. No complaints at all, but equally not blown away hence not 5 star!

Thank Nick_Bristol_2

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04/06/2017 05/06/2017
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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM349 - RM1,220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother!!”
LouiseM6, 17 May 2017 | Read review
“Room 805 great view and quiet”
karengeralds2015, 15 May 2017 | Read review
“South facing views of the bay!”
hollyh577, 8 May 2017 | Read review
“Great views across the city from 14th floor.”
neilloft, 30 Apr 2017 | Read review
“Upgrade to the 14th floor if you can”
AnneandChris9, 29 Apr 2017 | Read review
5 of 5
US$73* /night
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Prices are for 1 room, 2 adults
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